I found this place odd and overpriced for what it delivers. I think the name "boutique hotel" makes it sound way fancier than what it really was.
At first contact the staff was nice and got us some tea in the room upon arrival - nice touch!
The rooms have nice decoration indeed, the bed is good too, but it is very cold - we stayed in 3 hotels in Cusco so I can tell you it's not just the weather. The fact that the hotel doesn't receive much direct sunlight affects the temperature. They do give you an electrical portable heater, but it is not very powerful - you need to put it on in the afternoon to be warm at night.
The breakfast is very odd. On the first day, we were served a burger without even asking! What if we were vegetarian? Hindu?! I know they are not going to take all these things into consideration, but a burger first thing in the morning is strange. The following day there were eggs - more standard.
The worst part of this hotel? The bathroom. The shower has its own personality when it comes to temperature control and the flush of the toilet is an absolute disaster. We had to flush up to 5 times to get rid of stuff... What's worse? Other people's things would appear on your toilet. More than once, after urinating, we would get solid waste in our toilet! Once there was even a semi-diggested piece of lettuce. Disgusting, disgusting! When I told the manager (owner, perhaps?) about this she insinuated I do not know how to flush a toilet "you have to press until the end" - oh, I can assure you I pressed and pressed and something things would become worse...
Another bad episode on the 2 nights we stayed happened when we were returning to the hotel at about midnight and found everything locked. We had to ring, knock and shout for about 20 minutes, even other guests woke up and came to their windows. Still, we were outside in the cold, where we could hang out with a drunk man who passed by and a homeless guy who chatted nicely with us. They finally answered the phone and came to open the door. The lady apologized saying that the receptionist didn't inform her we went out! What if you want to go out at around midnight? The door will be locked and there will be no one to open upon your return. If I want to experience a home stay, I will stay at someone's place - this is a hotel!
Location is not great. It is OK and I wouldn't mind it if the hotel was good, but for that same amount of money you get better right in the centre. Unless you like places that are a bit creepy... then suit yourself!
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