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“Prefection” 5 of 5 stars
Review of Belmond Palacio Nazarenas

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Belmond Palacio Nazarenas
4.5 of 5 Hotel   |   Plaza Nazarenes 144, Cusco, Peru   |  
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Ranked #1 of 147 Hotels in Cusco
Boca Raton, Florida
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
“Prefection”
5 of 5 stars Reviewed July 26, 2013

We stayed here while visiting our daughter who lives in the Sacred Valley....this was a treat. The manager is so on top of things that every single detail is attended to. Service, food, atmosphere utter perfection ! If you can afford it treat yourself you will not be sorry.

Room Tip: Every room is beautiful..
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, September 12, 2013
Dear MarshaP,

Thank you for sharing on Trip Advisor.
It was a real pleasure to have you with us and happy your daughter was able to make it. I have shared your kind note you left to me with the team. Anytime visiting again, I am sure we will meet.

With my best regards
Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
New York City, New York
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 24, 2013

If you want something you'll remember forever, this is the place to stay. There is nothing I can say but that it was an exquisite experience. Everything from the architecture, to the staff, to the general feeling of the environment was spectacular. You may not be able to afford an entire week here, but if you're only staying a few days in Cusco, consider saving up to stay here. It is worth every penny.

Room Tip: As Cusco sits so high (altitude), there is much less oxygen in the atmosphere and altitude sickness...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, September 9, 2013
Thank you for sharing your experience with us.

I am happy to hear you r experience with us was exquisite, especially the general feeling is important and great to hear you find it as spectacular as we do.

With best regards,

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

We were exhausted and bedraggled when we arrived at this spectacular hotel in the heart of Cusco. We had been sightseeing and hiking up and down all day, and were feeling the effects of the altitude. We wandered into the lobby, looking like something the cat dragged in - and were treated like visiting royalty.

I was presented with flowers, we were offered coco tea - they took care of everything. We were quickly shown to the most beautiful room I have ever seen. High ceilings, exposed rock walls in the shower and bathroom, glorious linens, a charged I-pad by the bed for our use. We were told that we could have a personal demonstration of how to make pisco sours in our room, and that the mini bar was completely complimentary. Then we were told that the hotel would be pumping oxygen into our room to help us with the altitiude. We didn't want to leave the room to go to dinner, but after a short rest we rallied, and were able to truly enjoy this amazing city.

The next morning we enjoyed a wonderful breakfast right by the pool. Amazing. My husband never likes to ask for help with luggage, so as we were bringing our bags to the lobby to check out, a very nice man in a blazer and slacks offered to "share the load" with my husband. He helped us all the way to the lobby. He was the general manager of the hotel - who was charming and completely comfortable schlepping bags with us.

Every person who we encountered at this place could not have been nicer or more helpful. I hope to go back again, soon. Bravo, Orient-Express!!

Room Tip: You can ask for one of the "unique feature" rooms. As this building was a convent at one...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, September 9, 2013
Dear SCW820,

A pleasure to have met you and thank you for this great comment.

Also we hope to have you back with us, please let me know when so we can anticipate luggage assistance

Warmest regards from Cusco

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 21, 2013

We loved this hotel. We stayed at only 5 star properties the entire trip to Peru, and this was a notch above all the others. The Hotel Monasterio, next door and another Orient Express property, was nice, but not as modernized as this one from an amenities standpoint. The bathroom was huge and the in-room pisco sour lessons were over-the-top. If you are on the fence with these two, service and food are outstanding at both hotels, but the rooms at Palacio Nazarenas are unquestionably a notch above. Try the Quinoa ceviche and Malaya Cena with a passion fruit pisco sour at the restaurant on-site. Location is perfect- 15-20 min to airport, 5 min to Plaza de Armas; Museum of Pre-Columbian Art is across the street and open until 10 pm. This area felt very safe at night.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, September 9, 2013
Dear Bob and Mila

Thank you for your comments and I am happy to hear you enjoyed both Monasterio and Palacio Nazarenas.

The quinoa is our topseller and we now are testing different variances of this dish, fresh and great for the altitude.

Hope to receive you back with us soon

Warmest regards,
Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2013

This hotel is simply amazing. We stayed for two nights prior to hiking the Salkantay Trek to Machu Picchu with Mountain Lodges of Peru, and then returned for one night before flying home. It was a perfect holiday, made all the more special by this hotel. The service was exceptional; from the concierge, to our butler, to the restaurant staff. Everyone was helpful and friendly and provided faultless service without ever being intrusive. The hotel itself is beautiful and an oasis of calm in the centre of busy Cusco. The food is amazing. The breakfasts and room service of particular note. It is expensive but worth it!

Room Tip: The rooms on floor 3 have a wonderful view and a balcony. They are beautifully appointed.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, July 17, 2013
Thank you for sharing.

A pleasure to read and great to share with the team
Hope to have you back when next in Peru
Warm regards

Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

A very pleasant stay. The hotel is a former convent that has been converted to a lovely 5 star hotel. The service was simply outstanding, from check-in to check-out. The Spa services were also at a high level. Stayed in a suite and it was well worth the price. Spacious bedroom and living room - with oxygen...who could ask for anything more in Cuzco.

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, July 17, 2013
Dear Sharon R,

Great to read your comments on Trip Advisor.
Hope to see you when back in Cusco.

Best regards,

Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 7, 2013

It just doesn't get any better than this! Like other reviewers, we've traveled widely and stayed in many hotels and we'd put Palacio Nazarenas right up with the very best. The gorgeous exquisitely appointed rooms, luscious grounds, amazing breakfast and terrific service are just the beginning. Don't miss this place if your travels take you to Cusco!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, July 17, 2013
Dear Jlctexas,

Thank you for taking the time to comment.
Being up there with the very best sure keeps us going!
Well appreciated and hope to have you back.

Warmest regards,
Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Palacio Nazarenas

Address: Plaza Nazarenes 144, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 147 Hotels in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Belmond Palacio Nazarenas 4.5*
Number of rooms: 55
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 
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