I gave the owner many chances to make amends for our disastrous stay. In 2 months of travelling around South America this is the worst bed and breakfast I've stayed at. In the run up to our stay I had some issues because I wanted to book an extra night. I wrote to them 3 times starting 3 days in advance but never got an answer. The owner must have suspected that I would cancel the entire booking if they didn't have room. When we arrived they didn't have a double room for the last day and by then I had made different arrangements so I decided to stay only 2 nights. I was then told that I couldn't cancel the last night even though I had split the 3 night booking into 2 reservations on booking.com. Therefore I was well within my rights to cancel the last night and I don't believe that they didn't know this. Eventually they said it was fine to stay 2 nights. The room seemed ok, it was a bit small but it was cheap accomodation. However, it was freezing cold in the room even during the day. The next morning I woke up at 6 to have a shower and for 20 mins I couldn't get any hot water. I asked the owner who had to come in to have a look which was uncomfortable because I was in a towel and my boyfriend was still in bed. She blamed all sorts of things such as the bad water pressure in Cusco but still no hot water. Eventually I had to shower in another room and came back to my room in my towel in front of other guests which was embarrassing. Despite the 'bad pressure' the other shower Had hot water. I asked to change room but they never offered this. Breakfast was mediocre, wifi was pretty bad and on the 2nd morning there was no hot water yet again. We checked out straight away and have arrived in a great place and have just had our hot showers. I complained when leaving but they still charged the full price and only offered a poor apology. I can't overstate how cold that room was on the ground floor, Cusco is cold at night but the room needed heating. Go elsewhere, they are unprofessional here and you can get something much better for a little bit more money closer to the main square.
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