“cuscocity.com - Eduardo, their manager in Cusco, a liar, a con artist, a hustler, and is full of BS”
This is for cuscocity.com, a website that sells tickets, etc. and just about anything you need when you go to Machu Picchu. We were in Peru from 13 of May - 23 of May 2013.
What about a blank star ! Something worse than terrible !
I purchased two days worth of tickets and two days of bus tickets to Machu Picchu through this website, cuscocity.com. My phone conversation with the people in the USA said that my tickets, etc. would be delivered 72 hours before our scheduled trip to Machu Picchu. They were not making us worry if we were going to get our paid-for tickets or not. We were to leave Cusco the morning of the 17th but I was worried that we had not received our tickets by the 15th of May. And so I went to the Cusco address of this company which according to the website was Ave. Arcopata 415 and lo and behold, that was a garage with that number but there was no one there !!! I asked one of the guys who was working nearby (as there was construction on the street Arcopata) near Santa Teresa, he knocked hard on this garage and even peeked at the mail slot but there was no one there. As a matter of fact, it seemed like an abandoned building !!! Worried about our tickets, I had to email my daughter to call cuscocity.com office in the US (my daughter is in Concord, California). As a result of my wife and I trying to go to the "office" of cuscocity.com in Cusco, and the rugged, up and down road, I had to take her to a clinic for what could be a possible "altitude sickness." My wife and I slept in the clinic the night of the 15th May. The following morning, 16 of May 2013, using the clinic's phone, I was able to get hold of Eduardo (supposedly the manager of cuscocity.com in Cusco). This guy was a hustler, fast talker, a con artist and full of BS. He even made me feel guilty by saying that a delivery attempt of our tickets was made but that we were not at the hotel. What they were supposed to do was to DROP off the tickets there because that was the hotel that I told them to! But they did not !!! Instead, this Eduardo said on the phone, "Now, I have to make another delivery or pay the courier a second time to deliver the tickets!" He expressed concern about my wife's altitude sickness but he actually was taking advantage of us by telling us that "We'll only deliver the tickets this afternoon for one day trip to Machu Picchu and one day's worth of bus tickets." He said that in exchange, he'd get us a tour of the Museum and other attractions in Aguas Calientes, assuring us that one day in Machu Picchu is enough. That 2nd day was in exchange for the 2nd day bus and Machu Picchu tickets we had already paid for at cuscocity.com (via PayPal). I had purchased two days worth of Machu Picchu because my wife and I do not move as fast as the younger tourists, figuring out that to soak Machu Picchu, we'd need two days. I believed this Eduardo about "one day of Machu Picchu is enough." This Eduardo also sold me a tour of the Sacred Valley complete with a driver and boleto turistico (for a total of $130 for the car/driver/tour guide and $118 for the boleto turistico. So on the 16th of May, after we came from the clinic, Eduardo came to our hotel with our tickets (just one day's worth to Machu Picchu, again making us feel guilty by saying that we should have printed those tickets -- there was no instructions from cuscocity.com about printing, they were supposed to deliver the hardcopy tickets to the hotel) and he collected $248 from me for the Sacred Valley car, driver and tickets to Pisac, Ollantaytambo, Moray, Chincero. (actually, he was going to pull a fast one on me because the bill on the paper showed $288 !!!). He gave the driver our boleto turistico which I assumed was current and correct. Off we went to the Sacred Valley where we didn't get not until about noon on May 16. Trying to get into the ruins at Pisac, our driver and I were turned away because this Eduardo gave us the wrong tickets !!! Even the tickets were for the wrong dates. I didn't want to pay because I had already paid Eduardo and so the driver ended up paying for the entrance ticket. And then we had a flat tire and more of our time was lost. We got to Ollantaytambo at about 4 p.m., and again, we were not allowed and the driver had to pay for our tickets to get in the ruins. This was a total waste of time and money having gone only to two places instead of four.
On the 17th, we left early for Aguas Calientes. The following morning, the 18th, we took the bus to Machu Picchu and we were able to use the bus tickets and Machu Picchu entrance scheduled for that day (18th May). The following day, the 19th, my wife and I were at the lobby of our hostal, Adela's, a small hotel where the reception and lobby are shared. We waited and waited for the guide promised by Eduardo at 9:30 a.m.. I tried calling him using the hotel's phone. At first he didn't answer. Later, he called the hotel and told us that our guide was there but he (guide) had to leave because "we were resting" according to the hotel staff. This was ALL a LIE ! because we had been patiently waiting for this guide at the reception. This Eduardo said that now "his guide" had to go to another assignment (again making you feel guilty that they lost time). He said to wait until about 11 a.m., and we patiently waited and waited. At about past noon, I borrowed the hostal's phone and called Eduardo. He was very rude, asking me "Do I want to wait for the guide at 1:45 p.m. or NOT !!!" I went off on him and I said, you're a big liar, a con artist and an assh... ! And I hanged up on him. My wife and I went to the Museum on our own and the botanical garden instead of dealing with this Eduardo who promised something but wouldn't deliver. He was full of BS. I am normally a patient type person but the cuscocity.com manager in Cusco is a liar and a con artist. Save your hard-earned money and go to some other place. Better yet, your hotel can arrange these tours for you or you can buy these tours yourself at your convenience, on your own time, on your own terms in Cusco itself (or Aguas Calientes). My wife and I have done a lot of traveling, mostly on our own, but this one in Peru was not a good one because of people like Eduardo. It is people like him who give a bad name to an otherwise excellent place to visit. There are other scams there to watch out for (shoeshine, count your currency correctly, etc.) I asked for a refund but got only $178 (after repeated emails and threat of a PayPal dispute), that's all out of the $380 cuscocity.com collected from my PayPal and the $248 I paid to Eduardo in Cusco. So BEWARE !!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.