My husband and I stayed at the JW Marriott in Cusco on December 1-5, 2013. It was a wonderful experience. This was our 3rd trip to Cusco in the last 4 or so years. I was in Trip Advisor researching hotels and had narrowed it down to the Novotel or one of the Casa Andina hotels. We stayed at the Novotel two years ago and the location was excellent and were aware they were building this new Marriott. Initially, I just assumed the Marriott would be too pricey. When I was about done with my research on a lark I went to the Marriott website to check rates. We are Marriott Rewards members and there happened to be a very competitive rate for Rewards members offered for the dates of our trip. So, please don't rule this place out without checking for a deal.
I have major difficulty with the altitude of Cusco, so I was very intrigued by the option of having oxygen piped in to the room. Just knowing that I might be able to have help dealing with the altitude was a source of comfort. And, I really think the oxygen helped me. It was such a treat to be in Cusco, my favorite city in the world and not to be in pain with a headache. We got a package deal of $50 for oxygen for 24 hours + internet + breakfast buffet.
The decor of the hotel is gorgeous in my opinion. There is a nice mix of historical with simple contemporary touches at the same time. The elevator has very interesting metal work over frosted glass. Also, the atmosphere of the hotel was really nice. It was elegant, yet not stuffy as some fancy hotels can be. For example, in front of the reception desk there was complimentary coca and muña tea to help with the altitude. When you check in, they have you sit in the comfy, intimate lobby and bring you a cup of coca tea, but later you are on your own to fetch your own tea without people hovering over to help you. I say this because once we stayed at the super neat Tambo del Inka hotel in Urubamba and the hotel staff was falling all over themselves to serve the tea in the lobby. As gringos, we are used to self-service and somehow that felt more comfortable at the Marriott.
Features of the hotel/room that stood out:
* Reading lights on either side of the headboard to read in bed & not disturb your mate.
* A well lit, very contemporary bathroom with Kohler hardware.
* Generous with toiletries and water.
* Nice coffee station in between bedroom & bath. Coffee refilled daily.
* Sturdy full-sized umbrella in the closet. (Good for rainy season).
* Beautiful mirrored glass accent pieces for soap, toiletries & kleenex box. They sparkle in the bright light of the bathroom. Very elegant!
* Name brand hotel (quality) with feel of a boutique hotel.
* Staff bends over backwards to please. We'd run in to housekeeping people in the hall or elevator and they always asked if we needed anything.
* Very nice selection on breakfast buffet and also made to order eggs available.
* Excellent location. A couple of blocks from Plaza de Armas,but also not too far from the Mercado Artesanal at the bottom of Avenida el Sol.
* Supervisor in the restaurant told us the hotel was rated #8 and they are striving to move to #1. They realize the hotel is new and they are working to improve every aspect of service.
* Quiet rooms
* Very nice dry sauna and steam room. Excellent for relaxation.
To illustrate the hotel will bend over backwards to please I have a story. We had made several purchases in Cusco and to tidy up the room I put some items away in one of the drawers. In our haste to leave on check-out day (because I wanted to savor every moment in Cusco and got carried away with one last trip to the Plaza de Armas that morning) we left the items in the hotel. We did not miss the purchases until we got home and unpacked finding a chullo & other stuff missing. I contacted the hotel and spoke with housekeeping and was assisted by Sr. Florez, who I believe is a supervisor. They confirmed the items were in lost & found. He had the items mailed to the JW Marriott in Lima where my husband's cousin could pick them up. I was willing to reiumburse the hotel for postage as it was our fault that we left the items, but they said it was taken care of.
I compared our experience at this hotel against Starwood's Tambo del Inka in Urubamba, Sacred Valley and the brand new Hilton MIraflores in Lima where we stayed before going to Cusco. For me this hotel comes out on top because of the atmosphere, decor and above all else the friendliness of the staff and how helpful they were. We can't wait to return!
I hope you will strongly consider this hotel for your trip to Cusco. You will be pleased. You will benefit from their desire to become the #1 hotel in the city and have a lovely time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thank you very much for taking the time to share your valuable comments through our Trip Advisor web page.
First of all, it is our honor to hear such a wonderful experience you enjoyed while you stayed with us on December 2013. Reading your comments we reaffirm that we are doing right always in search of the excellence.
We would like to thank all your suggestions and recommendations about the in room facilities, the warmly welcome you felt from our staff, our food and beverage outlets, and spa services. We will work even hardly to maintain the quality of service we provide to our daily guests and customers.
On your comments you also mentioned, the excellent service received from Mr. Mariano Florez (Loss Prevention Supervisor) please let us inform you that we will definitely greet our associate, as a motivation program we manage in all the hotel.
Finally, thank you for choosing JW Marriott as a destination for your stay in Cusco, within all the possible options to stay at. We are convinced that if we do everything with a special blend of service we will receive this kind of feedback from our most important guests like you.
If you would think to return in the future, please do not hesitate to contact us. We will be always at your service.
JW Marriott Hotel Cusco
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.