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“Great hotel, great location!” 5 of 5 stars
Review of JW Marriott El Convento Cusco

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JW Marriott El Convento Cusco
5.0 of 5 Hotel   |   Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru   |  
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Ranked #6 of 145 Hotels in Cusco
Los Angeles, California
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
68 helpful votes 68 helpful votes
“Great hotel, great location!”
5 of 5 stars Reviewed December 26, 2013

This hotel is very comfortable and it is really nice. The location is great. Our room was spacious and very comfortable. The breakfast was great. Their restaurant was great. We didn't have any complaints.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 27, 2013
Dear Guest ,

We thank you very much for taking the time to share your valuable comments through our Trip Advisor web page.

We are really pleased to know that we could exceed your expectations regarding our room facilities and restaurant services. We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.

Thank you for choosing JW Marrriott as a destination for your stay in Cusco and we look forward to receiving you again in the future, in order to share with you our special blend of Cusco hospitality and the one that JW Marriott offers.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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806 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Germantown, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 26, 2013

Many thanks to South American Luxury Expeditions for recommending this incredible hotel in Cusco! The hotel itself was part of an old monastery and was beautiful! The location was ideal for walking into the town square and walking to restaurants nearby. The hotel staff were always very helpful and professional! It is obvious that the staff is very proud of their hotel and want all of their guests to enjoy their stay! It was the perfect hotel to stay in before and after hiking the Inca Trail!

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 27, 2013
Dear Guest ,

We thank you for choosing JW Marrriott as a destination for your stay in Cusco.

We are really pleased that you could experience an enjoyable stay and felt welcomed by our staff. As well as the location was suitable for you so that you could make some tours and know the town and its surroundings.

Thank you for all your wonderful comments and we highlight our commitment to continue in search of the excellence. If you would think to return in the future, please do not hesitate to contact us. We will be looking forward to your next visit.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, tx
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 26, 2013

How anybody could rate this hotel any less than 5 star's is beyond me! This hotel took 7 years to build by hand and is an architectural gem! Gorgeous, Gorgeous, Gorgeous! Yes, the jacuzzi is the size of a kiddie pool and the but hey, in the size they have to work with who cares! Stunning, Stunning, Hotel, in the heart of Cusco! The staff is AMAZING, The breakfast in the morning is AMAZAING! If you are an Architect or a designer, you have to stay here as you will love all of the Architectural and statoe of the art of design of this hotel! If anyone complains about this hotel, they have to be one of those people that looks at the glass half/empty and not half/full and will always find fault with something! Stuning, Gorgeous, Amazing, Brilliant! Need I say more!!!!!!!!!!

Room Tip: See if you can get one over looking the courtyard, Also ask for Oxygen to be pumped in your Room, it...
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 27, 2013
Dear Guest,

We thank you very much for sharing your valuable comments through our Trip Advisor web page.

We are pleased that you could experience an enjoyable stay and felt welcomed by our staff. As well as the excellent experience you received in our restaurant and at the Spa. We will take your suggestions regarding the Jacuzzi with our management department in order to improve the service we provide to our guests.

Moreover, our rooms and infrastructure has been restored to maintain a part of our history, besides our rooms are free of noise so that you can enjoy a comfortable and relaxing experience

Thank you for choosing JW Marrriott as a destination for your stay in Cusco and we look forward to receiving you again in the future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
102 reviews 102 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 25, 2013 via mobile

We were staying at another hotel in Cusco, but they had double booked our rooms for Christmas Day, so we had to find another hotel with little notice. We chose The Marriott knowing we could rely on them to help. As soon as we arrived, we were welcomed and booked in perfectly with little fuss. We hit their beautiful spa and began to relax. We confirmed our flights tomorrow, and the guest service supervisor, Hiromi Hozumi , made our day... Such excellent service. We will be staying at Marriott in he future. Well done.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 27, 2013
Dear Guest,

We thank you very much for sharing your valuable comments through our Trip Advisor web page. It is a huge honor to hear about your experience and it allows us to continue in search of the excellence.

We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.
On your comments, you highlight the service received from our Guest Service Supervisor; please let us inform you that we will extend your thankfulness to her as part of motivation program in the Hotel.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return in the future, please do not hesitate to contact us. We will be more than pleased to host you and your family again and make you feel at home.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
44 reviews 44 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 21, 2013

Simply said this is one of the best Marriotts I have ever stayed in. Great people make a great experience and this place has great people. They all seem to go out of their way to please you. If you are coming to Cusco stay here.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 23, 2013
Dear Guest,

It is an honor to receive your valuable comments, it allow us to highlight our commitment to continue in search of the excellence.
We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.

Our philosophy is to bring happiness to our partners, because they will make the same with our guests and they would like to return.

Thank you for choosing JW Marrriott as a destination for your stay in Cusco and we look forward to receiving you again in the future, in order to share with you our special blend of Cusco hospitality and the one that JW Marriott offers.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2013

We were received by Edwin at the front desk who found us a room prior to our check-in time. The food served by Maria Gracia made us feel like royalty. Every detail possible was available to us. Our only complaint - even a 5 Star Hotel was unable to provide detailed information on booking the entrance ticket to Machu Picchu. We were given a map and simple directions that led us astray.

We would do it all over again with JW Marriott in a heartbeat!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 23, 2013
Dear Guest,

We thank you very much for sharing your comments with us, as they encourage us to pursuit in the excellence in the service.

We are pleased that you could experience an enjoyable stay and felt welcomed by our staff. As well as the excellent experience you received in our restaurant. On those comments you mentioned specially the outstanding service from Edwin and Maria Gracia, please let me inform you that we will proceed to greet our associates as part or motivation program at the hotel.

Nevertheless, please receive our apologies for not be able to exceed your expectations regarding the tour and entrances information, we work with Harmony Travel Agency which provides that kind of information to our guests. We will work very carefully with them in order to improve the service of our concierge.

Thank you for choosing JW Marrriott as a destination for your stay in Cusco and we look forward to receiving you again in the future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean City, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 20, 2013

If you are ever in Cuzco visiting Peru, or trekking to Machu Picchu this hotel is by far the best one to stay in. The rooms are spacious and clean, centrally located, excellent staff, and the showers are the best in South America.
The on site restaurant delivers some of the best gourmet food I have ever tasted. If your are staying somewhere else you are definitely short changing yourself.
6 stars out of 5!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 23, 2013
Dear Guest,

It is a huge honor to receive your comments, which are so valuable to us. We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.

Thank you for all your wonderful comments regarding the service from our staff, the room features and benefits and we feel really pleased to know that you had a nice experience in our restaurant.

We highlight our commitment to continue in search of the excellence. And if you would think to return in the future, please feel free to contact us in order to make all the possible arrangements and make you feel at home.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 145 Hotels in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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