Stayed at this hotel as part of a youth group performing humanitarian service in the Cusco area, so I did not expect a five-star hotel. No shampoo, hairdryers, or other appliances provided in the rooms, but they do give you a small bar of soap and a clean towel every day. Although the rooms do not have an irons, the front desk will lend you an iron if you request it.
In our room, the bathroom did not have any electrical outlets, and there was only one outlet in the bedroom. To dry and curl her hair, my wife had to sit on a chair in the bedroom, open the bathroom door, and try to look in the bathroom mirror from across the bedroom.
The showers had hot water most of the time. A breakfast is provided each morning that consists of orange juice, bread, and eggs.
No beds larger than a twin bed were available, so my wife and I stayed in a room with two twins beds until the last evening, when we were offered a double bed.
Laundry service is available through the front desk. During my stay they charged 5 soles per kilo and returned the laundry folded by 7 pm each night. The front staff was very friendly and helpful.
The key situation was odd. They issue you a room key attached to a large wooden board that is inconvenient to carry around. They ask that you turn in the key when you exit the hotel and ask for it again as your re-enter.
The hotel location is very close to the center of Cusco, so the hotel gets high marks in this area.
Someone in our group spotted cockroaches one day, but I never saw any. My wife was bitten by something during the night a couple of times and she saw a flew jump off her sock one morning. However, as we were working in poorer areas around Cusco, it is possible that the bites/flea were something we dragged into the hotel ourselves.
I brought my own pillow, which was fortunate as the pillow provided was small and inadequate. The bed was too short for me and my legs hung off the end of the bed. The blankets were too short for the bed, so they only came up to my chest.
Overall, the room was well below my normal standard for a hotel room, but in light of the humanitarian purpose of our trip it was acceptable during our stay. However, if I were traveling as a tourist I would not have stayed at this hotel.
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