Los Portales is a great place to stay if you're looking for reasonably priced rooms not too far from all the goings-on in Cusco. The staff were very friendly and attentive throughout our week-long holiday and nothing was too much of a problem for them. The one complaint I did have was that the Wi-Fi connection in the room was less reliable than Frank Spencer on his first day in a new job - extremely frustrating when you're trying to do some work when you travel.

All in all, a highly recommended place.

First, ignore the swimming pool rating; there is no pool but (Trip Advisor: fix this!) having ticked one circle it doesn't allow one to delete it.) Los Portales was an ideal hotel for us: Diverse clientele --we avoid "accidental tourist" hotels when travelling abroad--friendly, helpful staff, and excellent buffet breakfast. The urn with fresh--and frequently brewed--coca tea is visible from reception; it really helps in dealing with altitude. We didn't need oxygen but know it is available. The staff is friendly and helpful; English is spoken. The lounge has a large screen TV and several computers; internet service is free and high-speed. Our room on the 3rd floor faced the interior courtyard /atrium and we heard noise from the ground floor once or twice but it was not enough to keep up awake. The hotel is walking distance from the Plaza de Armas (central square) and many points of interest. It is also on a main street so it is easy to grab a cab. If you are going to Machu Picchu, the hotel will store your bags in a secure room while you are gone. We would definitely stay here again when we return to Cusco.

This hotel was arrange by our Machu Pichu trekking travel agency.
Very welcoming lobby with hot tea round the clock. Two PC next room with comfortable sofas and nice decoration make this hotel a rare find in Cusco.
Modern elevator with spiral staircase surround it make it quite unique.
Friendly staff made us feel at home.

Very clean, comfortable, short walk to plaza de armas and the breakfast buffet was excellent Also, is located close distance to many other businesses, shopping and convenience stores.

The only complaint I had is that I when I arrived at check in, the staff needed the andean entry card (that document the give you at the airport when you arrive from international flights). I didn't know that it was going to be needed and I left it in Lima at my friends house I didn't want to lose it travelling to cusco, machu pichu etc). To make the long story short they wanted to charge additional fees (tax) because I didn't have this card. I said, but look at my passport stamp is from 4 days ago when I arrived in Peru but they didn't care. My Peruvian friend was with me and she had her Peruvian National DNI which according to hotel staff there was no difference. Well, after negotiating we agreed to meet in the middle and I was going to end up paying half of tax amount. Next morning at check out, the same check in employee wasn't there. I ended up paying the extra tax in it entirely and they said is because your Peruvian friend was in the reservation and they charge that fee to nationals. I mean come on, now they changed the story on me. I feel they only wanted to charge me more.

If it wasn't for that little detail I would've give them a 5 star.