First, ignore the swimming pool rating; there is no pool but (Trip Advisor: fix this!) having ticked one circle it doesn't allow one to delete it.) Los Portales was an ideal hotel for us: Diverse clientele --we avoid "accidental tourist" hotels when travelling abroad--friendly, helpful staff, and excellent buffet breakfast. The urn with fresh--and frequently brewed--coca tea is visible from reception; it really helps in dealing with altitude. We didn't need oxygen but know it is available. The staff is friendly and helpful; English is spoken. The lounge has a large screen TV and several computers; internet service is free and high-speed. Our room on the 3rd floor faced the interior courtyard /atrium and we heard noise from the ground floor once or twice but it was not enough to keep up awake. The hotel is walking distance from the Plaza de Armas (central square) and many points of interest. It is also on a main street so it is easy to grab a cab. If you are going to Machu Picchu, the hotel will store your bags in a secure room while you are gone. We would definitely stay here again when we return to Cusco.