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LP Los Portales Cusco: Traveler Reviews

Av. El Sol 602, Cusco, Peru
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PEN590 (PEN)
LP Los Portales Cusco
Ranked #21 of 132 hotels in Cusco
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101 reviews from our community

    Trip type
Traveler rating
    51
    38
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Date Rating
Vancouver, Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“For one night, this hotel was a good choice”
3 of 5 stars Reviewed October 19, 2012

We were stuck in Cusco when our flight was cancelled due to poor weather. Had to return to the city to spend the night and couldn't get back into the hotel we had previously stayed in so the agency booked us into the Los Portales. It was a pleasant surprise. The staff were very friendly with such short notice of our arrival and when I said we would be checking out at 4:45 the next morning to head back to the airport, they promised breakfast would be ready for us at 4:30 so we could at least have a coffee and bite to eat before starting our day. Usually their breakfast service does not start till 5:00 a.m., they really went out of their way for us and the buffet was just great, not that one can eat much at that horrible hour.
They also arranged a taxi to pick us up in the morning and we could pay the fare by credit card via the hotel. It was a little more than the normal airport fee (we paid 25 S) but it was worth it since we no longer had any Sols left.
Our room was very small with only a shower in the bathroom and two single beds but the linens were fresh and crisp and the toiletries provided were a nice touch. Considering we were a last minute booking, it worked out just great.
I had a peek at their dinner menu and it looked quite nice with reasonable prices and a nice selection. Later in the evening I could hear people in the restaurant and it sounded like they were quite enjoying themselves, so it probably was a good spot to dine.
If I had to return to Cusco, I would recommend this hotel but try not to pay much more than $100 USD per night.

Room Tip: We had a room overlooking the inner courtyard which meant no exterior view. Try to avoid that if po...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask molley59 about LP Los Portales Cusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuleikaRodriguez, Gerente at LP Los Portales Cusco, responded to this review
April 1, 2013
Dear guest.

Thank you for taking the time to comment on our hotel.

The price of the transfer is by the type of mobility that we agree to their demands. We will be happy to have it again in Los Portales Cusco ... !!!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montevideo, Uruguay
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“very good”
4 of 5 stars Reviewed October 19, 2012

the hotel is neer to the center and to all main sites.
the service is very good and the you have internet, big guest room and very lovely dining room.
you have supermarket, pharmacy, and change neerby.
very good hotel for the price.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask apjsch about LP Los Portales Cusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Cusco, responded to this review
Google Translation
November 21, 2012
Muchas gracias por el comentario tan bueno sobre nuestro hotel. Estaremos encantados de tenerlo de vuelta en Los Portales Cusco. Saludos cordiales.
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los angeles, ca
1 review
“Homey”
5 of 5 stars Reviewed October 15, 2012

Of all the hotels where we stayed in Peru, this is the one where we felt most at home. Friendly service; good food; and a great location near to sights and shopping. I would definitely stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask new-to-Peru about LP Los Portales Cusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Cusco, responded to this review
March 26, 2013
Dear guest.

Thank you very much for your excellent comment and for having stayed with us.

We hope to have you again, very soon at Los Portales Hotel.

Best regards,
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NY
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
59 helpful votes 59 helpful votes
“Hotel Los Portales Cusco”
4 of 5 stars Reviewed October 14, 2012

Modern hotel in the heart of Cusco. Rooms were modern,clean, fast free in room wifi,Satellite TV and a great shower. Rooms looked like they were new. I would recommend this place to anyone visiting Cusco. Staff was helpful

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Punktravel about LP Los Portales Cusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Cusco, responded to this review
Google Translation
November 21, 2012
Muchas gracias por su preferencia; siempre será bienvenido en Los Portales Cusco. Saludos cordiales.
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New York City, New York
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“great restaurant in hotel but check your bill carefully”
4 of 5 stars Reviewed October 11, 2012

We ate here before going to the cultural dance performance down the street. It was a nice upscale atmosphere with great food and service. We had a most enjoyable dinner. However, when it came to the bill, they assumed we were staying at the hotel, which we were not. They brought over the bill as a room charge and when we told them we weren't staying there, the waiter had to go to the front desk and have them issue a credit card charge. We were in a hurry and I didn't check the details of the bill. When we got home I realized they had charged us an 18% IGV tax which is what they charge for a hotel stay when you don't have your tourist card. It was less than 10 soles, so I'm not going to contest it with my credit card company, but it sours the nice dinner memory and causes me to doubt their honesty. I gave them a rating based on our dining experience and hope the error was just an oversight on their part, but if you eat or even stay there, make sure you check your bill carefully.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by VivSpa for Cusco
Ask VivSpa about LP Los Portales Cusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuleikaRodriguez, Gerente at LP Los Portales Cusco, responded to this review
April 1, 2013
Dear guest.

Thank you for the comment about our hotel,I just want to make it clear that the staff was always honest as we are constantly assessing in Los Portales Cusco. In terms of its exoneration in power according to the law only applies if you are staying in the property.

Any doubt we are supported by the law 919.

Best regards,
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Additional Information about LP Los Portales Cusco

Address: Av. El Sol 602, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 132 hotels in Cusco
Price Range: $
Official Description (provided by the hotel):
Our hotel is a few steps from the historic and financial center of Cusco. We are located in front of the Temple of the Sun “Koricancha” and just four blocks from the Main Square. Los Portales Cusco Hotel is your best choice to enjoy the archaeological Capital of America or do business on El Sol Avenue, the main street passing through downtown. Los Portales Cusco is a comfortable hotel with services suitable to the needs of the modern traveler. Our restaurant offers a complete breakfast buffet and a selective menu of national and international food. ... more   less 
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