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“New Owners - Unorganized!” 2 of 5 stars
Review of Hostal Atlantis

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Hostal Atlantis
3.0 of 5 Small Hotel   |   Urb. Lucrepata D-1, Cusco, Peru   |  
Hotel amenities
Ranked #64 of 278 Cusco B&B and Inns
Certificate of Excellence
Oak Harbor, Washington
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
65 helpful votes 65 helpful votes
“New Owners - Unorganized!”
2 of 5 stars Reviewed October 16, 2011

The local owner just recently sold out to a large corporation. I heard great reviews from friends who stayed there in the past but my experience was totally different. I was with a group of 7, the hotel did not have my reservation, but they had all the others that were made at the same time. Two people had to change rooms mid-stay due to poor planning. They would not honor the group rate agreed on by previous owner, hot water was not available often, towels were either never changed or not put back, the neighborhood dogs and turkey (yes turkey) never shut up, and no heaters were available. The building was nice, clean and relatively new but I would not stay there again. It is only a 5 minute, easy walk to San Blas square. The staff was very nice but did not seem to have a lot of training.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenin R, Gerente at Hostal Atlantis, responded to this review, October 18, 2011
I would like to give my thanks for your opinion about our hotel and also about our services, without doubt it will be useful for us to improve our services later, how ever, I would like to answer some things that I think is it necesary, at first, about your reserve, as you know, your group has a leader in Cusco, who is the responsible of organizing for you all about your arrival our hotel, and this person forgot to reserve a room for you, he just made the reserve rooms for the rest of group, that was the reason for change of room, about animals (dogs and turkeys), any of our guests heard them never, if so, we can´t silence our neighbor dogs, finally, we have the service of heater in the rooms, but, the rate that you and group paid was very special, and this one did not consider heater in the rooms.
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41 reviews from our community

Traveler rating
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    4
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 4, 2011

A friend of someone that we had met on our flight brought us here and boy am I glad they did. We got a huge discount on our rate, partly because it was off-season and partly because the friend knows the owner, Fernando. Everyone was extremely kind and helpful, from answering questions about bus schedules to letting us keep our bags there when we went to Machu Picchu.

The rooms are not special by any means, but they were very clean and the beds were quite comfortable. The bathrooms were just as clean as the rooms, and the showers were hot with good water pressure.

As for the location, it is in the nice, quiet neighborhood of San Blas. It's definitely not stumbling distance from the bars and clubs but it is only a cheap $1-2 taxi ride away from the main action.

Overall, there are hotels with better facilities and aesthetics out there, but the friendliness and helpfulness of the staff would certainly make me want to stay here again!

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostal Atlantis

Address: Urb. Lucrepata D-1, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #64 of 278 B&Bs / Inns in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hostal Atlantis 3*
Number of rooms: 16
Reservation Options:
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