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“Excellent Hotel for Cusco standards.” 4 of 5 stars
Review of Tierra Viva Cusco Saphi

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Tierra Viva Cusco Saphi
3.0 of 5 Hotel   |   Calle Saphi 766, Cusco, Peru   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #11 of 145 Hotels in Cusco
Miami, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Excellent Hotel for Cusco standards.”
4 of 5 stars Reviewed March 4, 2013

I stayed at the Tierra Cusco Viva Hotel with my mother and a cousin with his girlfriend between February 26th to March 2nd,2013. I read the good reviews on trip advisor and based on these reviews and the very good price I found online (average of about $90 dollars/night for a superior double room), I decided to give it a try.

From the time they picked us at the airport, I sensed that the good reviews were accurate. Yes, it does not have a spa, pool, fancy restaurant, gym, etc, but the rooms are better than some 5 start hotels I have stayed in before. These rooms are very spacious with really good beds and nice decoration. In addition, the environment and weather of Cusco makes staying on a hotel boutique like Tierra Viva more in line with the travel experience of this area, than staying at fancy chain hotel “to my liking”.

The location is excellent just a few blocks away from the Plaza de Armas (Cusco downtown), the hotel itself is very charming; the breakfast although simple is excellent. Now, the hotel staff goes well beyond their way to make you very comfortable and well taken care of. I was there for my mother’s birthday and they even gave us a beautiful complimentary flowers arrangement that was waiting for her at the room when we checked in. Especially Karla Rosetti (reservations office) and Isabel (Hotel’s front desk) were extremely helpful with our party.

The hotel has a person “Jesus” that is a very cordial and overall nice guy andw who has an arrangement with them to offer tours to the guests. For convenience, as we arrived to Cusco around 11 Am and wanted to do the first tour that same afternoon and we booked the three majors tours (Cusco City Tour, Machu Picchu, and Sacred Valley) through him without checking around for other options.

The tours went fairly Ok although they “forgot” to mention a couple of important things such as that as we were Colombians, we had the opportunity of buying the Machu Picchu ticket entries as Peruvians (40% cheaper) as we are part of the Andean’s community. As I found out the price difference while cheking the tickets when they were given to me from what we paid originally for them, $142 soles (US $57)/person and what the tickets actually cost $81 soles (US$33)/person, Jesus did offer to give us bad the difference or offered to compensate for this “oversight” with a private tour guide guy that we were supposed to have in Machu Picchu to see things at our own pace. Well private tour guide was just “private” for 2.0 hours at most and then he rushed to do another “private” tour, meaning that we should have taken back the almost $80 dollars in extra cost (A registered tour guide will give you the private 2 hours tour for about 30-40 dollars when hired in Machu PIcchu) ; also, the free buffet included on the sacred valley tour does not include any kind of drinks and that is where they get you, also the tour busses are not as comfortable as they tell you they are.

Now, I am sure and checked with others that were on the same tours, that you can get the same packages we bought for about 20%-30% less than what we paid but again, you would need to either book them on advance or shop a little on the Plaza de Armas that has tons of tour agencies. Keep in mind that the entry tickets to most attraction have a fixed price which is $130 soles (US $52) for the region/city (Boleto Turistico) that takes you to most places in Cusco and the Sacred Valley, and $152 soles (US $61) for the entry to Machu Picchu including Machu Picchu Mountain “unless you can get a cheaper price for being from the region as I explained above”. However, we did not have a lot of time to shop around, so we opted for the convenience of doing everything through the Hotel’s agent but take my words for what they are worth.

Finally, I really recommend this hotel for anybody that wants an excellent attention, with very nice rooms and on a charismatic hotel. I would have given this hotel an excellent review all day long but some of the issue with the tours, made me give them the very good. I would definilettely stay back there

Room Tip: Second floors are better
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, March 12, 2013
Dear Juan V,

Thank you so much for sharing your experience at Tierra Viva with the rest of travelers and for considering our property an “Excelent Hotel”.

Once again, thank you so much, and we hope to have you again very soon at any Tierra Viva Hotel.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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istanbul
Top Contributor
64 reviews 64 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 25, 2013

My husband and I stayed 3 nigths in a deluxe room and felt soo comfortable...Good location, 10 minutes walk to the main plaza, in a safe area next to the police station. Friendly, excellent staff. Spacious room, big comfy bed, perfect bathroom and good bath products. Flat screen tv with lots of english channels. good wifi. The room was in a nice courtyard with a fountain, very quiet.
Breakfast buffet was delicious. Very pleasant experience and good value. Recomended....

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 27, 2013
Dear lovelybulut,

Thank you so much for your excellent comment and for considering Tierra Viva a “Charming Boutique Hotel”

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riga, Latvia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2013

We realy enjoy staying at this hotel - good location, very nice, friendly and helpfully stuff, cozy and clean rooms, huge bad, excellent brekfast, good wi-fi - all you need to to enjoy your staying. We spent there three nights and we don't want to go away.
I hope we will have the possiblity to return there in future.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 27, 2013
Dear Vita M,

Thank you so much for your excellent comment!!...We will be waiting for your return!

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2013

This is a very nice, clean hotel. The hotel staff was friendly and helpful when we needed assistance with cabs or dinner recommendations. The location is slightly farther from the Plaza de Armas than the other Tierra Viva but the walk was not bad at all. Especially since the uphill walk is much more gradual and not quite as steep as the other Tierra Viva. Our group stayed in 2 rooms, both with courtyard views. Our room didn't have any outside windows that could be opened, which was the only complaint I had with the room. The beds were comfortable, sheets and towels clean, bathroom very well equipped. And hot water in the sink and shower! I had previously stayed at the other Tierra Viva and in comparison I think the view from that hotel is preferable since there is no real view from the courtyards of the Saphi.

Room Tip: Some of the rooms don't have the ability to open the windows if you prefer fresh air.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 18, 2013
Dear pink1723,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.

We hope to have the opportunity of serving you again very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2013

NIce hotel quite central in Cusco. The hotel is not very big but it is quite good. The rooms are not the biggest I have seen, but they worked perfect. The beds are quite big and the rooms are very clean. The service is good and the staff try to help a lot. Very good value for your money.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 18, 2013
Dear Jane H,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, England
Top Contributor
104 reviews 104 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 15, 2013

We enjoyed our stay in this charming hotel with friendly staff. However, the first room we were given (105) was small and had no windows so we asked to move and were given the suite (212), which was great! Everything in the room (furnishings, toiletries, etc) were of a high standard. The breakfast buffet was very good. Hotel is in a safe location, just a few doors from a police station! Handy grocery shop next door. 5-6 minutes' walk to the main square. Free wi-fi available. Pucara restaurant at bottom of street very average with unfriendly/surly staff, poor atmosphere - also quite run-down. Chicha restaurant round corner and in a small square off main one was superb - atmosphere, staff and cuisine all excellent!

Room Tip: Room 105 has no windows. The only suite is room 212 - very nice. Free wifi available.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 18, 2013
Dear pd7,

Thank you so much for your excellent comment and for sharing your experience at Tierra Viva with the rest of travelers.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2013

As has been stated by many others, this is a great hotel to stay at in Cusco. The rooms are lovely, the bed is huge, the location is convenient for walking to most of the sights and the staff are really friendly and helpful. We were picked up from the airport by a driver arranged by the hotel, even though our flight was diverted due to weather problems and we arrived much later than planned. We were charmed by Peru in general, and by this hotel. What a lovely introduction to the friendliness and warmth of the people of Peru

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, February 18, 2013
Dear Ashley M,

Thank you so much for your excellent comment and for sharing your experience at Tierra Viva with the rest of travelers.

Once again, thank you, and we hope to have the opportunity of serving you again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Cusco Saphi

Address: Calle Saphi 766, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Suites
Hotel Style:
#9 Family Hotel in Cusco
#9 Romantic Hotel in Cusco
#19 Business Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Cusco Saphi 3*
Number of rooms: 21
Official Description (provided by the hotel):
Our hotel in Cusco is located in what used to be an elegant colonial residence. Throughout the hotel you’ll find a charming contrast between this imperial city’s rich history and modern convenience and comfort. Our spacious rooms are an invitation to rest, offering the ideal place to refuel and start a new day of exploration and discovery. As was characteristic in large colonial residences, our hotel has two interior patios where our guests can relax during a sunny afternoon or enjoy a soft breeze at the end of the day. ... more   less 
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Also Known As:
Tierra Viva Cusco Saphi Hotel Cusco

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