We loved this hotel. It's beautiful and unique, rather than a typical generic hotel. We were waited on hand and foot, from the moment we walked in the door. They immediately serve coca tea to help you adjust to the altitude. If you want the extra oxygen pumped into your room, you do have to ask for it, it's not automatic. The buffet breakfast which was included in our package is wonderful, with fruits, vegetables, meats, typical hot american breakfast foods, pastries, various juices, etc. There was a woman who even made herself a sandwich for lunch, and when the waiter saw her doing so, he brought her a box to carry it in. If you need to leave before breakfast is served, you can request a boxed breakfast. It's also in walking distance square in Cusco, with many great restaurants and sights to see, the location was great.
There were only a few improvements they could make. There were issues with the heat, and we gather that these issues are routine, as they had a space heater for us when we told them we were having trouble. However, it turned out they were able to adjust our heat and the space heater was unnecessary. I will say, that heat in Cusco seemed to be rare anyway. It gets VERY cold from evening to early morning despite the heat during the day (many people were wearing winter garb including ear muffs), and most places don't seem to use heat at all (including the otherwise luxurious train to Machu Picchu, by the way), just waiting for the sun to warm things up. The other issue were the drains. All the drains in the sinks and tub constantly limited water flow, so that we just pulled them out, but then the cleaning crew put them back in each day. It was an annoying hassle. I really don't enjoy swimming in bath water while I shower.
We booked the hotel through Peru for Less which worked out REALLY well.
- Official Description (provided by the hotel):
- Luxury in the heart of the Inca city. Built on a completely restored 16th century manor. 43 oxygenated rooms, each with a unique feel and architecture surround the elaborate courtyards and lush inner gardens. Mestizo restaurant and tapas bar complete the gastronomic offer. Antique paintings from the Cuzco School, colonial carvings and sculptures with high cultural value line up the corridors, encompassing a design that brings back its grandeur and lets history speak for itself. ... more less
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