Having just spent three nights at another Aranwa property in the Sacred Valley, I was disappointed in our two night stay at the Cusco Boutique Hotel. The location of the hotel is great- right in the middle of the historical center of Cusco an easy walk from the Plaza de Armas. The hotel itself has certain over the top charm about it too with crystal chandeliers and lots of gold and silver accessories. The rooms were small but did have nice tall ceilings and our bathroom was very spacious (although the shower was barely big enough to turn around in). The hotel has a lot going for it.
However, the hotel seemed to be having technical difficulties while we were there. It was very cold in our room and after unsuccessfully adjusting the thermostat ourselves we called the front desk to ask for help. They sent someone who said it was set correctly and left. The heated floors were not working in the bathroom either. They brought us a space heater that first day and it helped. Sometime the next day, after calling to inquire as to why oxygen was not being pumped into our room as advertised, all of our heating and air problems magically resolved themselves. One morning at breakfast they couldn’t get the lights on in the dining room. Maybe there is just some faulty wiring in this old building but it didn’t add to the five star experience.
All of our inquiries, though very respectfully made, must have blacklisted us because the front desk staff made me feel like I was inconveniencing them if I asked anything of them. The other staff in the hotel was nice but still not nearly as friendly and professional as those at the Aranwa in the Sacred Valley. I know they had more guests to deal with but there were also many more staff members. Even the Radisson in Miraflores had better service.
Overall we had a nice clean room in a good location and got a good night’s sleep. Not horrible, but there could certainly be some improvements.
- Official Description (provided by the hotel):
- Luxury in the heart of the Inca city. Built on a completely restored 16th century manor. 43 oxygenated rooms, each with a unique feel and architecture surround the elaborate courtyards and lush inner gardens. Mestizo restaurant and tapas bar complete the gastronomic offer. Antique paintings from the Cuzco School, colonial carvings and sculptures with high cultural value line up the corridors, encompassing a design that brings back its grandeur and lets history speak for itself. ... more less
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