A lot of positive things are said already (and most of it I do agree, it is a nice place to stay overall). just a few comments at the sideline though.
Private rooms vary in quality, some are no good value for money compared to what you can get elsewhere in the same area. Same applies to staff, most of them cheerful, friendly and helpful; but also some at the reception desk seemingly tired from the almost guarantueed inflow of backpackers every day. Breakfast is ultra basic unless you pay extra and usually not ready at the announced time. Prices of regular bustickets I checked at their traveldesk cost double (!) from the price you pay at the ticketcounter at the terminal, meaning f.e. +US$10 commission on a busticket to Puno. I used their airport pick up, costing 20 SOL, is already more than the street rate for a taxi, but then the driver let me wait half an hour in his empty car at the airport in order to wait more passengers that also had to pay that price. Just less nice, the Ecopackers are successful - they know it and they take advantage of it - these may be some things to (also) consider apart from the great atmospehere and brilliant furnishing of public spaces.
They have a.o. 2 private and quite expensive "ensuite" rooms (S/. 135), one is large and o...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your review.
We are happy to hear that in general you had a good stay here at Ecopackers Cusco.
Unfortunately, the taxi you took seems to have added another service to yours when he certainly should not have. I have personally spoken to the person in charge of the Taxi Services and have told him that this must not repeat itself. Please accept my sincere apologies for this.
The price of the taxi however, as in most establishments, is more expensive than taking it from the street, this is also the case when you take services from travel agencies. You will find that this is the norm in the majority of places you will visit.
About the difference in private room standards: Our Hostel was made in a 16th Century Colonial Mansion so it is very difficult to have the rooms be exactly the same, we do however guarantee that all services are the same in all of our private rooms.
We hope that you understand and thank you once again for your useful review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.