Peru was my 20th foreign country, and as I like to get a taste of the local flavor wherever I go, I prefer to stay in locally-owned and operated B&Bs. I tend to research a LOT starting about 6 months prior to the actual trip (that's part of the fun!), and this was no exception. I can honestly say that this is one of the best places in which I've ever stayed!
Everything reviewers have said about Javier, the manager, is spot-on. He was, quite simply, the absolute best. He was friendly, professional, accommodating, and went out of his way to ensure we had an excellent time. He cares about the property and he cares about the guests, and that shines through, no matter the request.
As for the property itself, it was on a relatively quiet street; offered a cozy and clean combination internet, lounge, and tearoom right off reception (the tea is available 24/7, as it the internet) with a fireplace and an oxygen tank if you feel woozy; had a gorgeous courtyard; boasted the best enclosed breakfast room I have ever had the pleasure to frequent (seriously, the breakfasts include made-to-order eggs, fresh breads, meats, cheeses, yogurt, cereal, fresh fruits and juices, coffee, and tea - all served by two of the friendliest people you'll ever want to meet); and a remarkable rooftop balcony. It's a bit of a slog getting up all of those steps when you're not used to the altitude, but trust me - it's totally worth it! The commanding view is spectacular and it's a great way to relax, sip some coca tea, and get your bearings.
As for the room, we took the advice of another reviewer and booked a room with two double beds and a fireplace. WOW! This room had vaulted ceilings with wooden beams, our own little table with two chairs, ample space to put our hefty luggage, and a perfectly clean and spacious bathroom. I would suggest you run the water for a bit to let it heat up; the hot water takes awhile to pipe through to the room. We had someone from the front desk light a fire for us every night and while it wasn't particularly warm or blazing, it added a nice ambiance. If you want it warmer, there is a portable space heater provided for you, in addition to extra bedding. The beds were very comfortable, too.
We did have one uh-oh moment, where we asked for a wake-up call very early in order to make our Inca Trail call-time, and it was 25 minutes late. The young man at the front desk was unfortunately asleep, but was very apologetic when he did ring. It happens, even at the best of places, so I suggest you always bring your travel alarm clock with you - it saved us that day, definitely.
All in all, this is the best place to stay in Cusco, and it's easily within walking distance of some of the best area attractions and restaurants (roughtly 10 minutes at a very leisurely pace to get to the main square, the Plaza de Armas). It takes awhile to get used to the altitude (and the sometimes steep inclines on the streets), but just drink your coca tea (or roll the leaves and stick them in your cheek like chewing tobacco - sounds gross, but works a treat!) and you'll acclimate.
A few things to note: the ATMs will give you $100 sole bills. Almost none of the locals accept them! Then you have to wait in long lines at the banks in order to get smaller bills. Try to get smaller bills, and break them as and when you can. Also, the best restaurant in town is not Jack's (although it's very, very good and offers take-out - just make sure you don't eat any fruit/veg that has been washed with their water; ask me how I know), it's Cicciolina, just a 5-minute walk from the hotel. It can be reached through a courtyard and it's up the stairs, offering the best local tapas and pisco sours! Another thing: always barter at the markets, learn how to say, "No, gracias," a LOT, and bring some coins if you want to take photos of/with the locals (we paid cinco soles to get photos with baby llamas and alpacas and it was totally worth it, cheesy as it sounds). Lastly, everyone accepts USD, so we brought extra bills to leave for the housekeepers, along with some little gifts like lip gloss tied with ribbon and a short note (so they'd know we wanted them to take it); they don't make a whole lot, so it was nice to be able to show our appreciation for such a spectacular time. Speaking of which, they will stow your luggage for free while you're hiking the Inca Trail, and they also call a cab for you back to the airport, costing about ten soles.
The Andenes al Cielo made a lasting impression on us, and I hope it will for you, too. Happy travels!
P.S. I have a lot of photos of the property, too many to upload here, so please contact me if you want to see them and I'll supply a link to my flickr account.
Choose the rooms with a fireplace. I believe ours was 208, but you might want to confirm that.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.