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“Very good hotel...almost perfect.” 4 of 5 stars
Review of Unaytambo Hotel

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Unaytambo Hotel
3.0 of 5 Hotel   |   Pasaje Romeritos Nro. 402, Cusco cuzc 01, Peru   |  
Hotel amenities
Ranked #39 of 145 Hotels in Cusco
Bucharest
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Very good hotel...almost perfect.”
4 of 5 stars Reviewed July 24, 2013

This is a very beautiful hotel which is actually an old colonial building. Thus it only has few rooms and just 2 with a kingsize bed and we stayed in both. The rooms are a nice size, clean and unique décor and personality. The location is great, close to everything. There were only two things we did not like: the noise outside our windows (both kingsize bed rooms are facing the street outside the hotel entrance) and the service at the breakfast area. The breakfast area inside the hotel (one can also eat outside, in the inner courtyard but nobody did as it was freezing out there in the morning) has only 4 tables and there is nobody there attending or making sure that the tables get cleared and they kept running out of everything as they put really small quantities of everything and it is quite unpleasant to go every morning to the reception to inform that there is no more butter, no more ham, no more cheese, no more tissues, no more forks or spoons, etc. It's a pity that they do not take care of this because other that that this hotel could be perfect!

Stayed June 2013, traveled as a couple
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152 reviews from our community

Traveler rating
    88
    51
    10
    2
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
OP, FL
1 review
4 of 5 stars Reviewed July 23, 2013

We had a wonderful stay at this hotel. One of a kind hotel. The ambiance was great. The staff was very helpful. Service was good. Location was very central. We had a small cozy room on the ground floor which was so convenient. Close to the breakfast room, close to the reception area and the courtyard where there was wi-fi. We were offered a larger room upstairs but declined. We went in Early May and it was cold but the heater heated up the room well. There is no pool or Restaurant at this hotel. But breakfast was good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Hague, The Netherlands
Top Contributor
511 reviews 511 reviews
111 hotel reviews
Reviews in 101 cities Reviews in 101 cities
362 helpful votes 362 helpful votes
4 of 5 stars Reviewed July 21, 2013

Unaytambo is an historical building on an original Inca site which means that a.o. the entry door is original top quality Inca masonry. That is pretty cool. Also the rooms are still very much displaying the original old construction, wooden roof beams etc. Therefore the hotel is very atmospheric.

This however also means there are many steps and thresholds that can make you stumble, and that the wooden flooring sqeaks rather loudly when you walk on it at night. Also there are not enough power sockets for the modern mobile traveller who needs to charge all of his ipads, -pods and -phones overnight. This could easily be remedied by providing an extension cord in each room. The bathrooms are modern but rather small. There is electric heating in the rooms for the cold Cusco nights and mornings.

The service levels are very good, taxis booked come in time, have a decent safe car and the price agreed is actually also charged. Nataly also managed to get us a late reservation at the restaurant Chicha by Gaston which was pretty special. The breakfast is simple but ok, eggs are included, and it starts already at 5.30 which is handy for those going to Machu Picchu. They have water, beer and Inca Kola (which tastes like bubble gum) for a nominal price.

Wifi is included and fast, but there is not reception in every room. It was Ok in luxury room 203 but not in room 207. In room 207 we were also bothered by some street noise in the middle of the night, not so much in 203 but that may have been a coincidence.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

thanks very much for a wonderful stay in your lovely hotel. The staff was so helpful and friendly and made our stay really special. Our girls got sick and needed medical attention, thanks to the staff of Unaytambo a doctor came to the hotel, assessed the problem, wrote prescription etc. also advised the gentlemen on night duty that oxygen was necessary for one of our girls (this gentlemen seemed to be a little worried about our oxygen use .). The lovely big and spotless room made it more than bearable for us to change the itinerary and have a longer break than anticipated in the charming town of Cusco. Thanks so much!!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newtown, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013

This was definitely the most unique hotel my friends and I stayed at in our recent visit to Peru as it's essentially attached to an archeological site and has a very rustic feel. Once we finally oriented ourselves to the city, we realized it was also a very good location, about 2 1/2 blocks from Plaza de Armas. The first few nights we stayed in a small bedroom with 3 twins on the right side of the courtyard which was fine, but close quarters. We returned after a 4-day hike to a beautiful, much larger, room on the opposide side of the courtyard with 2 twins and queen that had windows that opened up toward Qorikancha (I loved this room). The only other downside of our first room is that we could hear a lot of outside noise and there is a nightclub somewhere close by so bring your ear plugs if you are sensitive sound when trying to fall asleep. I didn't hear the same level of noise when we were on the otherside of the courtyard. In June it's definitely cold and there is no central heating but with space heaters and heavy blankets, you are nice and warm at night. The staff there was very friendly and accommodating, we left our luggage for days while we went hiking and we felt comfortable having them move it in and out of different rooms for us while we were gone.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 1, 2013

This hotel is in a historic building and has a lot of character - from the little lane you enter from to the courtyard (lovely place to sit under the sun) and the room itself with its thick plastered walls and deep wooden window. Comfortable warm bed. Clean - although we did get a beetle in a towel one night. Great shower - warm and good pressure (particularly wonderful after the Inca Trail). One of our lights didn't work as we couldn't find the switch and neither could the hotel staff, which was more funny than an issue. Our window faced the lane so sometimes had noise at night (parades of some form it sounded like) but didn't bother us too much.
Location is very good - right next to the spectacular Sun Temple, close to the square, and also close to lots of restaurants and 2 convenience stores.
Great breakfast - not a huge choice but what was there was good and eggs cooked to order.
Provided laundry - cheap and easy, but one time it wasn't completely dry so we had to use the hairdryer.
Brilliant staff - spoke very good English, very helpful. We did the Inca Trail in the middle of our stay - extremely smooth transfer of the luggage we left with them - in fact, we left them in our room and when we got back they'd already put them in our room again! On the last day, I wanted to go to an animal sanctuary I heard about and the lady called a friend to find out more about it and booked us a car to take us there and back.
Excellent choice in Cusco.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, TX
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed June 23, 2013

We try to seek out hotels with a lot of character and charm--something we can't find anywhere else--and Hotel Unaytambo definitely qualifies. Loved the entrance off a pedestrian alley that has a real Incan wall, the historic building with crooked steps and slanted floors of the second story, the large triple room (Rm. 204) with its interesting layout and balcony overlooking the Temple of the Sun. The hotel has an amazingly good location, just a couple of blocks from the Plaza de Armas and across from the Temple of the Sun. It's an easy walk to restauarants and
all the fun parts of town.

For all these reasons, we were glad to stay here, but we did have some complaints. Most significantly, the bathroom smelled horrible--a sewage smell--and the smell never went away. We had to keep all drains closed and the door shut at all times, or the room would have been unusable. I don't know if this is a temporary issue (since I noticed another recent reviewer complaianed about this) or something that will continue to be a problem. For whatever it is worth, though, the hotel did give us a small discount on the bill when we raised the issue at check-out. They seemed surprised to hear about it, so maybe it is not an ongoing problem.

The beds were comfortable; wi-fi worked reasonably well; there was plenty of hot water; and the room had a safe. The room could have used more light. It also got fairly cold in the room (common problem in Peru), but they gave us an electric heater (which didn't help very much), and there were extra blankets, which did help. The shower was poorly designed and you have to turn off the water frequently to avoid flooding the bathroom. Breakfast was very good and included eggs cooked to order, but there are only four tables, which doesn't meet the need.

Given the issues with the hotel, I couldn't decide between a rating of 3 or 4, but there are enough good points about the hotel that I thought warranted the higher rating.

Room Tip: Room 204 is a superior quality quad room (can be used as a triple)--worth paying extra for the space...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Unaytambo Hotel

Address: Pasaje Romeritos Nro. 402, Cusco cuzc 01, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 145 Hotels in Cusco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Unaytambo Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
Welcome to Unaytambo, meaning in Quechua "Ancient Resting Place" a doorway to the history and culture of traditional Cusco, located on one of the city's principal streets next to Qorikancha "The Temple of the Sun" where inca walls remind us of the greatness of our ancestors, chowing the whole world the richness and history of our Imperial City. ... more   less 
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