Rented a minivan Hyundai H1 from this company and we dealt over the e-mail with Orlando and David.
We agreed on the price and they insisted to come and drop the car at our hostel. Time we requested: 07:15 - 07:30 in the morning (we were suppose to drive from Cuzco to Puno in the same day). We also specified that we will be 8 persons with luggage. And we made all the arrangements about 2 months before.
They showed up around 09:15 and the last row of seats was still on (the van can seat 11 but you'll see many of them with the removed seats in order to fit more baggage). And no baggage rack on the roof to compensate for the wasted space in the van. And, like this was not enough, they were asking about 200 US$ more than we agreed on! Didn't matter that he still had our e-mail correspondence on his phone! After long discussions and threatening that we will not take the car anymore, we "escaped" with only 80 US$ overcharge comparing to the price they told us over the e-mail.
We manage to take off eventually past 10:00 am after another big fight with the baggage to convince them to fit in.
The car: not very old, only about 30,000 km but the engine had no life left and the front tires were almost like in F1. Luckily, we made all the way to Arequipa with no incidents.
Bottom line: don't rent from these guys.
Why did I rate as high as "Poor"? I believe it could've been way worse!
If you own or manage Machupicchu By Car, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.