I sent an email request to book a room the night before me and my family were to arrive in Cusco and Jose replied immediately with a confirmation.
When we arrived late at night we were greeted by Jose's parents (I think), who were very warm and welcoming.
As we were travelling with a child we were given a matrimonial room (4 beds) and because it was the off season we got the room for $45 USD per night which I thought was fair. The room had hot water and was cleaned daily during our 3-night stay. The wi-fi connection was similar to most places I've stayed at in Peru (i.e. spotty), but downstairs in the lobby was a computer for guests to use that had a solid connection. Breakfast included the standard Peruvian fair of bread, jam, cheese and ham (if requested), coffee, tea, and juice.
Pacha Hotel Museo is about a 15-minute walk to the Plaza de Armas, but along the way you'll find some of the higher-end shops and also handicrafts shops that are more reasonably priced than the handicraft market. Speaking of which, if you walk in the opposite direction, the Central Handicraft Market is about 10 minutes away.
The best aspect of Pacha Hotel Museo is Jose, his family, and the staff (especially Elena and Tony who can help those who speak English), as they are super friendly and go out of their way to make your stay enjoyable and will also assist you in any way they can.
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