It was secure in the fact that you had to ring a doorbell to get in to the place near the town square but after buying a few trinkets that were stolen from my room... Lets just say I wouldn't stay there again. The management wasn't sympathetic ( if not involved).

I've stayed her for 3 days in a row. Staffs were super friendly. I highly recommend it!
The hotel was closely located to the plaza. I stayed at the 3rd floor of hotel and room were clean. However, it was a bit hard to catch internet at the room. Other than that, I was satisfied staying there.

The staff here are very helpful. We stayed for a week and by the end they felt like family.

I was initially a little unhappy with the hotel as it has seen better (and in parts cleaner) days, but the service won me over.

We had a large room with a warm carpet and a very comfortable bed. There was a satellite TV in the room and although we could not initially get the wi-fi working, we did in the end. The location is out of the way, but fine and safe. I actually preferred being located here to being in some of the more touristy areas, as there were less touts and it gives you a break from full on Cusco.

They gave a friendly welcome; helped with queries; asked after our well being; supported us with cab fares and drivers; and did not mind what we needed. This was nice.

I think if you come knowing what to expect then it will be fine - it is not a flashy hotel and they do need to get a new cleaner, but these are good people who will look after you.

Very first moment was not ideal: our reservation from 7 months could not be found in the system. But since I have a print out copy, it was honored. We got a second room floor and the floor was wood parquet. Very spacious. Clean.

Hotel is not exactly walking distance from Plaza Armas but since Cusco is compact, taxi is no problem at 4 soles.

Staff were very courteous. Highly recommended. Will go back.