My friend and I stayed at Pacha Hotel Museo for 3 nights, made our way to Machu Picchu for 2 nights, and a final night back in Cusco (Hotel Pachan) before leaving for Lima. This is a family owned hotel, currently being run by Jose (son of the founder). We sent out our request for room bookings really late and Jose’s responses were very fast.
As we did not really plan our trip, we told him that we were flying in to Lima (from Buenos Aires), and would simply get the next flight out to Cusco by buying air tickets from the airport direct. The hotel currently offers free transport from Cusco airport to the hotel, and we told him via email that we would make our own way to the hotel as we did not know what time our flight from Lima would be. He could have simply agreed to let us make our own way to the hotel, but he wrote back to tell us to call him when we reached Cusco airport so that he could pick us up (the airport is about 15 min away). We were very impressed with his service and promptness! Note: we had already paid 50% for the hotel, so he knew that we were definitely coming, and there was no real need for him to 'insist' on picking us up from the airport.
Many of our decisions on tours were organised last minute (1 - 2 days before). Jose and his staff always came through for us. He even assisted with getting our tour passes and changing our USD to Soles - by walking us to where we could get these transactions done.
When we asked him for recommendations on food, he also came though! We asked for a place where *locals* ate at, (we did NOT want a touristy place)... and he recommended La Cusquenita Tradicional Pikanteria - a must eat-at place! See my review on this.
Stayed Sept 2012, traveled with a friend.
The 3rd floor has carpeting - great during winter. The 2nd floor has lovely wooden flooring - probab...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Shoba Chandran
Report response as inappropriate
Thanks for your nice words, You tell me you will return to Cusco in two years. Ok I await 2 or 3 years and I breed some guinea pigs (cuy) and chickens to will cook with you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.