Things didn't get off to the best start here when the transfer from the train station that I had pre-arranged with the hotel didn't show up, then they seemed to have no record of my room booking either when I did finally make it to the hotel. In fairness they gave me a discount off the room rate when I checked out to compensate. The staff were, on the whole, very friendly and helpful, the location was really good, just off the Plaza de Armas, the hotel looked quite plush and my room was warm and comfortable, with an extra heater to fend off those chilly Cusco nights. However a few things about the room weren't great - the rug on the floor was absolutely covered in hair and dirt, which unfortunately transferred into my bed via my feet! I swapped to a different room on my 2nd day and the rug in there was filthy too, so maybe they need a better vacuum cleaner. The rooms had internal facing windows, overlooking the corridor and stairwell, plus a large glass pane above the door with no curtain or blind so the room got really light very early in the morning, which wasn't ideal. In the first room the bathroom had a really bad layout, the toilet and sink were crammed togther in a tiny space so you were pretty much sitting underneath the sink when using the toilet, yet the huge shower could comfortably have fitted about 15 people in it! Very strange. The bathroom in the 2nd room had a better layout. I moved rooms because the TV in the first room didn't work and there was some important sport that I wanted to catch on TV on the 2nd day, but having moving rooms, the TV in the 2nd room didn't work either! The breakfast was ok, though the dining room looked like it was laid out for a huge breakfast buffet, with loads of plates, glasses, hot plates, pancake frying plates, toaster etc, but none had any food on them on either day that I was there, instead I was just brought a couple of small plates of a selection of cold food. I was also offered eggs though unfortunately I don't eat them. From the dining room you looked down a large open stairwell to the ground floor which seemed to be some sort of abandoned shpping centre, with closed up empty shops and equipment lying around. I didn't see any other guests the whole time I was there except for 7am on the Sunday morning when a large group of people who seemed to have just arrived were arguing with a hotel employee about room prices right outside my room. This was very loud and woke me up, going on for some time, which didn't seem particularly thoughtful of the hotel employee who should have moved the discussion away from guests' rooms. So generally I didn't have a great experience here, especially considering the price, though they had a comments book at reception that was full of glowing reviews from other guests, so maybe it was just me....great location though!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.