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“one of the highlights of our trip” 5 of 5 stars
Review of PeruRail Andean Explorer

PeruRail Andean Explorer
Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco 5184, Peru
+51 84 581400
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Ranked #47 of 386 Tours & Activities in Cusco
Certificate of Excellence 2014
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Owner description: Enjoy the beautiful Andean landscape of Peru on board of a luxury and magical way to travel between Cusco and the Lake Titicaca. Travelling in the Andean Explorer is a unique experience, a route between mountains, clouds, snow-capped mountains and puna finishing in the majestic Lake Titicaca. Its coaches involve you in an environment extremely decorated with the elegant style of Pullman trains of the decade of 1920. Its tourist shows, the 5-fork lunch, dining cars, observatory-bar car outdoors, among other attractions.
London, United Kingdom
Contributor
11 reviews 11 reviews
3 attraction reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“one of the highlights of our trip”
5 of 5 stars Reviewed October 27, 2013

We were really excited about the train journey from Cusco to Puno and it did not disappoint. We boarded at 8.00 and spent the majority of the morning in the observation car looking at the amazing scenery and taking an incredible amount of photos. The train is very comfortable and we had a table to ourselves, as did most of the people in our carriage.

We stopped off at a local market before lunch. The views from this stop off point were great an\d it was a good way to meet some of the locals and a chance for me to buy some presents!

The food was tasty though a little on the small side and it took a long time for it to be served - we were supposed to eat at 1.00 but didnt get our main meal until 2.30ish. Afternoon tea was also then served late.

All in all a great day, worth the money and a highlight of our trip.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeruRail, Community Manager at PeruRail Andean Explorer, responded to this review, October 30, 2013
Dear Mrs. Emma G,
It is a pleasure to receive your feedback and we are glad to hear that you had a great experience. We would like to thank you for traveling aboard the Andean Explorer train and for sharing your comments with the Trip Advisor community. We hope to see you back for another memorable adventure aboard our trains.
Best regards,
The Andean Explorer Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Loughborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Lived up to all expectations.”
5 of 5 stars Reviewed October 27, 2013

This train trip was pre booked for us as part of a package tour of Peru and after several days of strenuous walking and climbing we really appreciated the comfort and relaxation. Although owned by Peru Rail the train is operated by Orient Express and it certainly lived up to its name. We were entertained by an Andean music group in the station while waiting to board the train. They then joined us on board and entertained in the observation coach. The seats were very comfortable and tablecloths etc pristine. The staff were attentive and professional and the food was beautifully presented. The few minutes 'half way house' stop along the way helped to stretch our legs and gave the shopaholics yet another chance to buy at the little market! The scenery was spectacular all the way. We lost count of all the little blue 'thunder boxes' in the villages!!

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeruRail, Community Manager at PeruRail Andean Explorer, responded to this review, October 30, 2013
Dear Mrs. Elizabeth H,
We appreciate you for taking the time to share your comments with the Trip Advisor community and we would like to thank you for traveling aboard the Andean Explorer train on this occasion. We hope to see you back soon.
Best regards,
The Andean Explorer Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
13 attraction reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Cancelled”
1 of 5 stars Reviewed October 26, 2013

The journey on the Andean explorer today was supposed to be one of the highlights of our trip to Peru. Late yesterday we received a call from the travel agency to inform us that the train was cancelled due to the protests in Juliaca which started on Tuesday. I fully understand that the safety of the passengers and property is of prime concern. However by the time the agency was notified every tour bus was full. At 9 pm we were notified that they had managed to arrange for a private car, guide and driver to transport us to Puno. It would have been extremely difficult if we had to make these alternate arrangements on our own.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeruRail, Community Manager at PeruRail Andean Explorer, responded to this review, October 30, 2013
Dear Mr. Lucelle S,
We understand your discomfort and we apologize for the inconvenience this may has caused you. Unfortunately, due to this type of circumstance we are forced to cancel trips. Once again, we are sorry for the inconvenience and we are always at your service.
Sincerely,
The Andean Explorer Team
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Levis, Canada
Senior Contributor
45 reviews 45 reviews
11 attraction reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“A full day on train, nice but long...”
3 of 5 stars Reviewed October 26, 2013

We did this nice ride from Puno to Cusco. The train is nice, clean, the lunch was good but not a fancy one. They do some kind of divertissement on board, music and dance, Pisco Sour hour. But for us it was to see the view on the way, who was interesting. After all the scenic ride become all the same and if we have to do the choice again , next time we will take the plane.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeruRail, Community Manager at PeruRail Andean Explorer, responded to this review, October 30, 2013
Dear Mrs. drmartine,
Thank you for choosing Perurail as your travel option on this occasion and for sharing your comments with the Trip Advisor community and us. We hope this will not be the last time to see you aboard our trains.
Best regards,
The Andean Explorer Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Senior Contributor
29 reviews 29 reviews
11 attraction reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
“Only if you are a train buff”
3 of 5 stars Reviewed October 26, 2013

Advertised as one of the top train trips in the world. Was supposed to take 10 hours from Cusco to Puno. Took us 12.5 hours. Delay was due to a an accident that blocked the tracks, which was not the fault of the train company. We had to change trains to the one that was coming from Puno to Cusco and those passengers had to get on our train. The staff did not clean the train we transferred to, so we, the passengers had to bus the tables and remove dirty table cloths. Staff was always in a hurry and did not provide good service. Also, the train company should have provided complimentary water due to the delay, but the passengers had to pay for everything.
Once it gets dark, there is nothing to see. After about four hours, I was done. In retrospect, we should have flown to Puno. Only two hours.

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeruRail, Community Manager at PeruRail Andean Explorer, responded to this review, October 30, 2013
Dear Mr. CraigVes,
We are sorry for all the inconvenience. Please accept our most sincere apologies for any inconvenience this may have caused you. However, we would like to thank you for your preference with Peru Rail and for taking the time to share your comments with our community.
Sincerely,
The Andean Explorer Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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