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“Avoid rooms at the front” 3 of 5 stars
Review of Prisma Hotel

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Prisma Hotel
Calle Matara 394, Cusco, Peru   |  
Hotel amenities
Ranked #92 of 139 hotels in Cusco
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
32 helpful votes 32 helpful votes
“Avoid rooms at the front”
3 of 5 stars Reviewed January 25, 2013

We had one night here before departing for the Inca Trail and one night after the trek when we got back to Cusco (part of a G Adventures tour). The first night was terrible - our room was at the front of the hotel and there was so much noise from the street (car engines and honking)! The windows must be so thin. The corridors are very echoey too and we hardly slept - a frustrating experience when you need energy for a long trek. But for our return night we were not at the front and therefore had a good night's sleep and a much better impression of the hotel. Our double room was an adequate size and the bathroom was clean. Location is good - about ten minutes walk to Cusco's beautiful main square. So basically only stay here if you can get a room at the back!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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209 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
toronto
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed here as part of a tour with G Adventures.

The hotel doesn't have elevators and we stayed on the 4th floor. With the altitude, it was really hard to do the stairs (pre inca trail training). By the time we got to the 4th floor, we were huffing and puffing and hearts racing.

The hotel has all the basics except for shampoo and conditioner.

The rooms are quite. The hotel restaurant is really decently priced and the food is not bad. Breakfast is provided with some fruits, cereals, cheese, bread, and cold cuts.

The location is close to convenience stores and some shops. We didn't really get a chance to walk around so I can't say what else is around the area. Our tour guide took us to the main square on one occasion and it seemed pretty close.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed December 28, 2012

Just got here..service is non existant to say the least...there is no heater or ac, as it is cold up here in the Andes, i asked for some heat,,they provided a small plug in heater...it takes a very long time to warm up a room. I also got drenched outside as it´s rainy season, so now cold and wet. No hot water! I called down she said run the water for ten minutes...ten, fiften, twenty, nothing! Wifi did not work in my room so she said just use the lobby..4 flights down! Totally inconvenient. Plus just arriving and adjusting to altitude, you have to carry your bagge up four flights if you are lucky enough to have a room there..no elevators..fun stuff! Plus it echoes and is very noisy. Very dissapointed that G adventures chose this place!

Room Tip: Not 4th floor if you want wifi
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  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 16, 2012

The good thing about Prisma is that it's in the centre of Cusco. It's south of the main plaza in an area that's more local. I did enjoy the neighbourhood, with lots of people bustling about, even at night. There is a local supermarket within walking distance where I picked up water and fruits and snacks.

My travelling partner and I stayed here because we'd be travelling with G (Gap) Adventures. G Adventures has their own desk within the hotel so that's a bonus for last minute questions. You'll notice that groups of people get up early or come back late, and that's the G Adventures tours leaving and coming back. If you're with G Adventures, there's also a storage room where you can leave your big backpacks for the week while you're away hiking the Inca Trail. The room is locked and you get a numbered tag for your luggage, so I did find the security for my bag a positive thing.

The hotel staff were ok, neither helpful nor unhelpful. Breakfast was also okay, some buns and jam and deli meats. It's very okay as a backpacker hotel but lacks charm and character. If you're okay with a place to stay for the night with no fuss and extra's, this would be the hotel. But if you wanted something a little nicer, I'd suggest Casa San Blas (where we stayed before coming here).

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 23, 2012

We stayed here twice as part of our G Adventures tours, and got to experience two different rooms.

One was cramped but adequate - they forgot to provide towels initially. The 'window' opened onto an internal shaft with a skylight, which was just about ok, though sound did travel up the shaft from other rooms, particularly the bathrooms.

The second room was much bigger and cleaner-feeling (Lino instead of carpet floor) with a huge shower, but this time the large single-glazed window opened directly into the main lobby of the hotel, which is a boomy, echoey cafe-like affair. At times we couldn't hear each other speaking over the noise from other travellers having conversations in the lobby.

For the second room, we asked at reception if another was available. The woman at the desk was curt and officious, and lied to our faces by saying we were the last group in when we checked in. We know for a fact that we weren't, as we were one of the first to be ticked off on a list of G Adventures bookings several pages long.

Our first visit gave us concerns about security too - we came back at 9pm one night and all the keys were laid out on reception. We picked ours up and the night guard, who we'd not met before, just nodded as we walked off. Recommend taking the GIANT fob with you rather than leaving it for someone less scrupulous to pick up.

On the plus side, baggage storage was efficient, breakfast was reasonable, many of the staff are very pleasant and helpful, there's a G Adventures desk in the lobby, and while the hotel is 15 mins walk from the main attractions, the local area has convenience stores and is pretty interesting as it's away from the main tourist drags.

Room Tip: Ask upfront for a room which doesn't face out into the lobby to avoid the noise from the common...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 24, 2012 via mobile

We could not believe how arrogant and bitter the front of house were. Their customer service is horrible. We booked and paid in advance for two rooms. Got there and they said that only one room was available. So I slept with my sister and mother in one room as there was no where else we could go that late. Then on the second night of our stay they did not want to let my mother enter the room because she did not have her passport with her.
She left her passport with my other sister that was staying at another hotel. So we had to call her at 11pm to bring the passport.
These people should not be in this sort of business.
I do not recomend it to anyone.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cairns, Australia
Top Contributor
184 reviews 184 reviews
31 hotel reviews
Reviews in 62 cities Reviews in 62 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed September 22, 2012 via mobile

My husband and I stayed for two nights as part of our g adventure trip. I was really happy with the hotel. The reception staff were very helpful and offered us a complimentary cocoa tea and city map on arrival.

Our room was on the 4th floor overlooking the street. The view over the town was definitely worth the climb up the stairs and the street noise didn't bother us. The room was clean and simple.

The centre of the town was only a few minutes walk and seemed fairly safe even at night. We really enjoyed wandering around the streets close to the hotel. There are a lot of people selling things in the street, but a firm 'no' will usually suffice.

Breakfast was included and served from 6-10am. It was fairly simple, but nice food including breads, fruit, cold meats, salad, cereal, tea, juice, coffee and of course cocoa tea.

Overall, we were very happy here. Only issue is the hot water seems to run out at night, so plan to shower early

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Prisma Hotel

Also Known As:
Prisma Hotel Cusco
Address: Calle Matara 394, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Restaurant
Hotel Style:
Ranked #92 of 139 hotels in Cusco
Price Range (Based on Average Rates): $
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