We stayed here twice as part of our G Adventures tours, and got to experience two different rooms.
One was cramped but adequate - they forgot to provide towels initially. The 'window' opened onto an internal shaft with a skylight, which was just about ok, though sound did travel up the shaft from other rooms, particularly the bathrooms.
The second room was much bigger and cleaner-feeling (Lino instead of carpet floor) with a huge shower, but this time the large single-glazed window opened directly into the main lobby of the hotel, which is a boomy, echoey cafe-like affair. At times we couldn't hear each other speaking over the noise from other travellers having conversations in the lobby.
For the second room, we asked at reception if another was available. The woman at the desk was curt and officious, and lied to our faces by saying we were the last group in when we checked in. We know for a fact that we weren't, as we were one of the first to be ticked off on a list of G Adventures bookings several pages long.
Our first visit gave us concerns about security too - we came back at 9pm one night and all the keys were laid out on reception. We picked ours up and the night guard, who we'd not met before, just nodded as we walked off. Recommend taking the GIANT fob with you rather than leaving it for someone less scrupulous to pick up.
On the plus side, baggage storage was efficient, breakfast was reasonable, many of the staff are very pleasant and helpful, there's a G Adventures desk in the lobby, and while the hotel is 15 mins walk from the main attractions, the local area has convenience stores and is pretty interesting as it's away from the main tourist drags.
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