We could not believe how arrogant and bitter the front of house were. Their customer service is horrible. We booked and paid in advance for two rooms. Got there and they said that only one room was available. So I slept with my sister and mother in one room as there was no where else we could go that late. Then on the second night of our stay they did not want to let my mother enter the room because she did not have her passport with her.
She left her passport with my other sister that was staying at another hotel. So we had to call her at 11pm to bring the passport.
These people should not be in this sort of business.
I do not recomend it to anyone.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and BookingOdigeoWL so you can book your Prisma Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Prisma Hotel Cusco