My husband and I stayed for two nights as part of our g adventure trip. I was really happy with the hotel. The reception staff were very helpful and offered us a complimentary cocoa tea and city map on arrival.

Our room was on the 4th floor overlooking the street. The view over the town was definitely worth the climb up the stairs and the street noise didn't bother us. The room was clean and simple.

The centre of the town was only a few minutes walk and seemed fairly safe even at night. We really enjoyed wandering around the streets close to the hotel. There are a lot of people selling things in the street, but a firm 'no' will usually suffice.

Breakfast was included and served from 6-10am. It was fairly simple, but nice food including breads, fruit, cold meats, salad, cereal, tea, juice, coffee and of course cocoa tea.

Overall, we were very happy here. Only issue is the hot water seems to run out at night, so plan to shower early

I was in Hotel Prisma as a result of my booking my trip via G Adventures. Unlike many, I did not do the Inka Trail as I did not have 3 nights time, so opted for the train, then hiked Machu Picchu mountain on the following morning. Upon check-in, they attempted to place me in a room with 2 double beds (and apparently was going to be splitting the room with a stranger?). When I advised I had paid for a single room, they did agree to accommodate this request. I was in room 206 which was awful because it was right by the stairs and the was are really paper thin. As a result, you get to hear all the morning traffic in the hotel getting ready early to depart for their trips. Next, I opted to purchase a hotel room in Aguas Calientes so I could spend another day at Machu Picchu and could hike the montagne Machu Picchu in the morning. It was a hassle trying to ask to check out of my room for just a single night, so I just kept my room for the night (and paid for it). In exchange, all I asked for was a late checkout on my final day since my flight was not until 2:40PM to Lima. They would not accommodate this request, so I had to check out at 9AM and come back for my luggage (without the benefit of a shower before my 20 hour return home). Not very customer friendly at all. The location is on a busy street, and although they will claim it is close to the Plaza d'Arms, so are many places. If I had this trip to do over again, I would have requested another hotel. I viewed this as an unfortunate circumstance in light of a terrific trip.

I like staying here. The rooms are clean, this was part of g-adventure tours. Its very clean and has a resturant inside the hotel. It is on a main street, if you are a light sleeper, it might not be the best. It is located a short walk to some nice restaurants and shopping. I just bought some nice Alpaca scarfs. Cusco really comes alive at night. Bring warm clothes. This hotel might not appeal to everyone.

Not a great night's sleep. Reception staff seemed rather frosty rather than welcoming. Overall it was fine and I would stay there if I had to, but I wouldn't rush back. (I stayed here as part of a tour.) There was a pretty generous breakfast. When we had supper there one evening (too exhausted after the trek to go out) various choices on the menu weren't available and overall the supper was a little disappointing.