I was in Hotel Prisma as a result of my booking my trip via G Adventures. Unlike many, I did not do the Inka Trail as I did not have 3 nights time, so opted for the train, then hiked Machu Picchu mountain on the following morning. Upon check-in, they attempted to place me in a room with 2 double beds (and apparently was going to be splitting the room with a stranger?). When I advised I had paid for a single room, they did agree to accommodate this request. I was in room 206 which was awful because it was right by the stairs and the was are really paper thin. As a result, you get to hear all the morning traffic in the hotel getting ready early to depart for their trips. Next, I opted to purchase a hotel room in Aguas Calientes so I could spend another day at Machu Picchu and could hike the montagne Machu Picchu in the morning. It was a hassle trying to ask to check out of my room for just a single night, so I just kept my room for the night (and paid for it). In exchange, all I asked for was a late checkout on my final day since my flight was not until 2:40PM to Lima. They would not accommodate this request, so I had to check out at 9AM and come back for my luggage (without the benefit of a shower before my 20 hour return home). Not very customer friendly at all. The location is on a busy street, and although they will claim it is close to the Plaza d'Arms, so are many places. If I had this trip to do over again, I would have requested another hotel. I viewed this as an unfortunate circumstance in light of a terrific trip.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Prisma Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Prisma Hotel Cusco