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“Research will find you a better place” 2 of 5 stars
Review of Prisma Hotel

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Prisma Hotel
Calle Matara 394, Cusco, Peru   |  
Hotel amenities
Ranked #99 of 146 Hotels in Cusco
Toronto, Ontario
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Research will find you a better place”
2 of 5 stars Reviewed September 17, 2012

I was in Hotel Prisma as a result of my booking my trip via G Adventures. Unlike many, I did not do the Inka Trail as I did not have 3 nights time, so opted for the train, then hiked Machu Picchu mountain on the following morning. Upon check-in, they attempted to place me in a room with 2 double beds (and apparently was going to be splitting the room with a stranger?). When I advised I had paid for a single room, they did agree to accommodate this request. I was in room 206 which was awful because it was right by the stairs and the was are really paper thin. As a result, you get to hear all the morning traffic in the hotel getting ready early to depart for their trips. Next, I opted to purchase a hotel room in Aguas Calientes so I could spend another day at Machu Picchu and could hike the montagne Machu Picchu in the morning. It was a hassle trying to ask to check out of my room for just a single night, so I just kept my room for the night (and paid for it). In exchange, all I asked for was a late checkout on my final day since my flight was not until 2:40PM to Lima. They would not accommodate this request, so I had to check out at 9AM and come back for my luggage (without the benefit of a shower before my 20 hour return home). Not very customer friendly at all. The location is on a busy street, and although they will claim it is close to the Plaza d'Arms, so are many places. If I had this trip to do over again, I would have requested another hotel. I viewed this as an unfortunate circumstance in light of a terrific trip.

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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298 reviews from our community

Traveler rating
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    37
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39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Jersey, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 7, 2012

Not a great night's sleep. Reception staff seemed rather frosty rather than welcoming. Overall it was fine and I would stay there if I had to, but I wouldn't rush back. (I stayed here as part of a tour.) There was a pretty generous breakfast. When we had supper there one evening (too exhausted after the trek to go out) various choices on the menu weren't available and overall the supper was a little disappointing.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Norwalk, Connecticut
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 29, 2012

stayed here just like everyone else as part of G-Adventure tour.

positive-
1) relationship with G-Adventures- It's pretty convenient that we have a tour operator staff located at the lobby...
2) I didn't have any noise issue maybe because I stayed in Room 401? it's in the corner that's probably the farthest from outside noise
3) excellent location. close to the main plaza.

negative-
1) Room was not that clean...
2) Front desk wasn't actually cooperative or helpful with an exception of the cab driver
3) 4th FL is definitely worse than 2nd FL (stayed on two separate nights) in terms of bathroom

overall, it passes as one night hotel before the tour. I wouldn't stay more than that though...

Room Tip: Room 401 was very quiet but bathroom wasn't that nice. Room 203 had nicer bathroom but I suppo...
See more room tips
  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Carinthia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2012

We stayed here for a few days on aour trip to / from Machu Pichu. Great location a few minutes away from the Plaza de Armas. Nice rooms if you avoid the streetside ones which can be a bit loud. Good breakfast and nice restaurant in the evening. Friendly and helpful staff.
Definitely recommended.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 24, 2012

I stayed here as part of a G adventures tour. G is a great company and they even have their own desk in the hotel lobby since they have so many passengers coming through. However, I wonder if the hotel is so poor because the tour company is so entrenched here that it would be difficult to move to a different property. The hotel knows they will always have business so they make very little effort to make our stay there comfortable or special. I found the staff to be very unhelpful and even surly. Our first night we were put in a room over an enclosed ally where sounds echoed and multiplied. The walls, windows and floor were very thin. We had to get up early in the morning to start our tour and there was a tv on in the room beneath us playing loudly enough that it reverberated through our room. It was a staff room, not a guest room. When I went down to the front desk to see if they could turn it down (for the second time), it turned out the person with the keys to the room had left, leaving the tv on. They couldn't get into the room and in order to shut it down turned off the electricity for the whole wing. The second room we were in was nicer, but the Internet stopped working early in the evening. If you have to stay here because it's part of your tour, bring earplugs and a lot of patience. If you're not part of a tour, DO NOT STAY HERE.

Stayed August 2012
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cologne, germany
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 16, 2012

I received a room on the first floor, at the stairstep. It was a nightmare, the isolation for noise is terrible, everytime an employee of the hotel were passing by, i woke up thinking someone was INSIDE my room sneaking or worse. The noises were all night, as people goes up and down all time. The hotel has no elevator. The employees started to prepare breakfast at 5:00 in the morning making noise and carrying tables, chairs, bottles and metal things without any respect for the sleep of the guests.

The bed was the worst I have ever had. The bedcloth was heavy and rigid, you could´nt breath beneath. The bed had this head that everytime I moved asleep, it hit the wall and made me wake up..... so I couldn´t sleep all night, if it was not the people outside, the noise of the tables and chairs, the employees going by or the head of the bed...
stay away from this Hotel!!!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Leeds
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 11, 2012

Good location in Cusco, and a very pretty hotel, although it is not ideal for anyone wanting a good nights sleep before or after completing the Inca Trail due to the thin walls, the early morning tour groups, traffic and the hotel cleaning staff.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Prisma Hotel

Address: Calle Matara 394, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #99 of 146 Hotels in Cusco
Price Range (Based on Average Rates): $
Number of rooms: 328
Reservation Options:
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Also Known As:
Prisma Hotel Cusco

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