We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a lovely hotel in a lovely city” 5 of 5 stars
Review of Casa Andina Private Collection Arequipa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Casa Andina Private Collection Arequipa to your Saves list
Casa Andina Private Collection Arequipa
4.0 of 5 Hotel   |   Calle Alfonso Ugarte 403, Cercado, Arequipa 01, Peru   |  
Hotel amenities
Ranked #5 of 85 Hotels in Arequipa
Ottawa, Canada
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
“a lovely hotel in a lovely city”
5 of 5 stars Reviewed January 1, 2014

This hotel has been lovingly restored to its former grandeur. The common areas are beautiful, whether the dining area or the lounge area. There is always something new to discover. The rooms are typical Casa Andina rooms: well appointed, very clean and comfortable. This hotel is close to the downtown area and tourists sites. We never had to take a taxi. I highly recommend it.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

542 reviews from our community

Traveler rating
    355
    141
    32
    8
    6
See reviews for
90
297
22
28
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
1 of 5 stars Reviewed January 1, 2014

After staying at five star hotels in Cusco and the Sacred Valley with my wife and two grown daughters, we arrive at the "best hotel" in Arequipa. Firstly, the rooms are nothing like the website. The "new" rooms are the equivalent of a Ramada suites hotel in the US, and nothing like the colonial entrance and main lobby. The staff is minimal and reminded us of a limited service hotel. As we were staying New Year's Eve, I booked dinner via email on 12/21 with the "Recepcion" as we now realize they don't have a Concierge like all other five star hotels in Peru. After a drink at the bar with a very inattentive bartender and lighting from a police raid, I asked the "recepcion" to confirm our dinner reservation, they had no record of our reservation and they called the restaurant which has no reservation and they were fully booked. Ok, 8pm you screwed up, I'd like to see the manager. He's not here. You're kidding, right? it's New Year's Eve and you have a big evening at the hotel and the manager's not here? Get him on the phone. His response: can you please provide the email chain as proof we screwed up? Are you kidding me? I produce the emails. Sorry, nothing we can do the restaurant is fully booked. Get them on the phone. I speak no Spanish but get them to make room for us at 9pm.

This place is a total joke and I'd never stay her again. Sad, as the hotel's in Cusco and Urubamba were truly five star. Avoid this hotel and it's incompetent manager at all cost!

Room Tip: Don't stay here.
See more room tips
  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Private Collection Arequipa, responded to this review, March 13, 2014
Dear guest,

We appreciate to know about your feedback in regards your stay at our Private Collection Arequipa hotel.

We truly regret the inconvenience presented with your dinner reservation and we hope you can accept our sincerely apology for the distress this caused you. Rest assured that we have taken into consideration your comments to reinforce this matter with our team.

Thank you for helping us to improve our services with your comments. Our commitment is to give the best to our guests.

Cordially,

The Casa Andina Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
81 reviews 81 reviews
79 hotel reviews
Reviews in 60 cities Reviews in 60 cities
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed December 31, 2013

During our October Peruvian trip we spent one night in this historic property prior to traveling up to the Colca Valley.

The courtyards and public areas of this hotel are beautiful and a great place to have breakfast or an evening cocktail.

The rooms are rather ordinary. Nothing exceptional but good for a nights sleep.

Breakfast was ample and tasty.

Service is warm, friendly and efficient. You can't go wrong at this hotel especially if you enjoy colonial architecture. Great for a leisure traveler.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 30, 2013

Arequipa was the first stop of our Peru vacation and staying here got us off on the right foot. The hotel takes up a historical building, with an unassuming entrance (relative to many eye-catching buildings in close proximity) that opens to a welcoming courtyard. This gave the impression of a secret getaway, near the busy Plaza de Armas but far enough for privacy.

We opted for a suite to experience the building's historical architecture and were amazed by the massive cathedral ceilings and beautiful wood frame windows. The bathroom was pleasantly modern, though.

Only disappointment was the hotel staff forgot to arrange a taxi to collect us from the airport, despite two reminders from me ahead of time.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 28, 2013

Very beautiful hotel in Arequipa city center, close to main attractions. Rooms are very confortable and the service was very good and helpful. This place is very charming, It's like a hotel inside a museum :) the breakfast is also very good. Possible to book a 2 days tour to visit the colca canyon.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 25, 2013 via mobile

Just around the corner of the Monastry, the place to be. Excellent service, perfect breakfast en fine rooms. The lobby invites you to sit and relax. The service of the staff is acurate. The design of the hotel brings the old days with the the new styles together

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 22, 2013 via mobile

Spent one night here on two occasions and both were outstanding. The service and the rooms were both excellent. We especially received outstanding service on both of our visits from Juan Carlos an outstanding individual who couldn't do enough to make you comfortable.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Casa Andina Private Collection Arequipa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Andina Private Collection Arequipa

Address: Calle Alfonso Ugarte 403, Cercado, Arequipa 01, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Spa Hotel in Arequipa
#4 Family Hotel in Arequipa
#4 Romantic Hotel in Arequipa
#6 Business Hotel in Arequipa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Andina Private Collection Arequipa 4*
Number of rooms: 41
Official Description (provided by the hotel):
Casa Andina Private Collection Arequipa is raised on the old "Casa de la Moneda" (old Mint), a national historic landmark built in 1794, what makes our hotel more a living museum than a hotel. Its strategic location only a few blocks from the Plaza de Armas in Arequipa makes it the ideal choice for business and leisure travelers. It features 41 rooms - 100 % non-smokers, among an Imperial Suite and two Senior Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Priceline, Odigeo, Venere and Tingo so you can book your Casa Andina Private Collection Arequipa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Andina Private Collection Arequipa Hotel Arequipa

Owners: What's your side of the story?

If you own or manage Casa Andina Private Collection Arequipa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.