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“Friendly staff” 4 of 5 stars
Review of Hotel Casona Solar

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Hotel Casona Solar
3.0 of 5 Bed and Breakfast   |   Calle Consuelo 116 | Cercado, Arequipa, Peru   |  
Hotel amenities
Ranked #13 of 108 Arequipa B&B and Inns
Delden, The Netherlands
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Friendly staff”
4 of 5 stars Reviewed September 22, 2013

We left our luggage behind in this hotel for doing a trip in the Colca Canyon. When we came back to pick up our luggage, the lady offered us a coffee. we refused the coffee because we were in a hurry towards the busterminal. But she didn't let us go without something, so she gave us desserts for on the go!

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    54
    32
    10
    6
    5
See reviews for
17
42
9
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
New York City, New York, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

Great experience at casona solar. The building is an amazing colonial structure. My room was just incredible with amazingly tall ceiling and newly renovated bathroom. Local friends say location is not very safe at night. I had no problems.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 5, 2013

Room was nicely decorated, very clean and spacious. Location very good and the overall feel of the place much nicer than a hotel. Staff friendly and helpful. Wheelchair accessible with soma help (tresholds).

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 27, 2013

For a top-rated hotel (with a high price tag), we were expecting more. The rooms were certainly unique, but the service was mediocre. We had requested a matrimonial room but got stuck with two double beds - and they made no effort to offer a change (or an apology). There was no heat in our room and horrible lighting. The breakfast was minimal – only cereal, packaged yogurt, toast and hard-boiled eggs. The power went out twice - once when we were trying to pay for the room with our credit card and we were told we had to use cash instead (again with no apology). Arequipa was a great city, but this hotel did not deliver.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Berlin, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 31, 2013

We´ve read good reviews about this hotel but were absolutely disappointed by the service! When we came down for breakfast about 45min before breakfast time ends, there were two slices of cheese and one slice of cold meat. We had the two slices of cheese and there was no fresh supply until we left the table. And we were not the only ones having breakfast at that time. We also had to ask for coffee, milk and hot water, which all usually were placed on the buffet but were all empty. We felt like being a pain in the [--], asking for our breakfast....
When we checked out after two nights (we decided to stay in another hotel in Arequipa), we received a call in our room 5min after offical check out time, asking where we are and telling us that check out time was over. We already had our luggage ready and were almost out of the door... We felt unwelcomed and would never book that hotel again.

Other than that the rooms are really nice, there´s a nice garden/ backyard and the location is ok. But how nice good that place be with good service??

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Smithfield, VA
Top Contributor
53 reviews 53 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed July 7, 2013

We were looking for a historic building away from the hustle and bustle (noise) of the Plaza de Armas, yet within walking distance, and Casona Solar fit the bill; they've done a nice, tasteful restoration of this former colonial residence, so be sure to check out the pictures on their web site. Breakfast was really Spartan, with a small selection of breakfast items. Each table was set up with carafes of hot water, and no one was sure what they were for, because all the guests were asking the waitress for coffee. There was a computer for guests in the lobby, but they charge 3 soles to use it, which is a pittance, so why bother to charge guests for using it in the first place? Rooms were simple, but pleasant, and had new flat-screen TVs. The showers did have plenty of hot water and the pressure was strong, so that was a nice surprise. Although we didn't hear any discos or other loud music, the rumble made by cars driving by on the brick paved street was non-stop throughout the night, and even the two-foot thick stone walls didn't do much to attenuate the noise. We only stayed one night, and that was about right.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
budapest
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed July 2, 2013

My sister and I stayed at Casona Solar for a few nights in June. I was making all of the arrangements from my base in Nicaragua, and I struggled from very early on with this hotel. I should have taken note of all of the red flags and looked for a different hotel before even leaving for Peru, but this place is the 'top choice' in the Lonely Planet so I thought it must be worth pursuing. Well, how totally wrong I was, and what a shame that Casona Solar is 'the' choice for Lonely Planet readers. From the very beginning it was an uphill battle to get the reservation confirmed (I have every credit card but Visa), so I transferred USD 400 to the hotel to guarantee the booking, using the bank info provided on the hotel's website. Well, that info is for their Peruvian sole account (so why list it on the page trying to attract international visitors?!), and they wanted ME to somehow figure out how to divert my original transfer to their USD account instead of taking their own initiative to work with their bank to get the transfer credited. They finally agreed to do the work from their end, but this took forever while they still weren't offering to confirm the reservation until the money had arrived. I suggested at that point that we just forget about trying to book a stay there and that they could return the bank transfer. No. They were sure they wanted to make this work so I waited patiently until everything finally cleared. When we arrived and saw the place, we were pleased. Yes, the location is great, the building is attractive. However, accommodations are spartan, as is the breakfast. Why can't a hotel provide a hand towel, for example? My sister and I were in separate rooms. The internet never did work in either of our rooms, and we had tepid water until we finally had NO hot water. As I wanted to shower the day we were departing, I insisted that they find a solution. The solution was to allow me to shower in the apartment of the owner, which has a separate system for heating water. That was a relief until I was drying off after the shower and noticed two pairs of worn women's panties hanging on the towel racks. I guess the quick cleaning and prep for my shower didn't allow for a more thorough job. Fine, but gross. The inconveniences experienced during our stay can happen, sure. So I'm not giving the 'terrible' rating for those. I am giving the terrible rating for the incredibly awful management of the place. The staff were nice and friendly, and we were fine doing all of the communicating in Spanish. But the staff, even as nice as they were, had no power to make any decisions or take any action on any question or concern. I guess this must be why they were also completely incapable of working an issue or question from start to finish. This is simply unforgivable. Why not empower people who work for you to do the best job they can by entrusting them with the authority to make decisions and also act responsibly thanks to the training you as management provide them in order to do the best for your business?? The worst experience of all was when we needed to settle the bill. I had transferred USD 400, and the bill was around USD 200. Not only did they 'exchange' the entire amount at 'their' lower rate (which is not the rate the bank had given them), but they then refused to just disregard my attempt to pay by bank transfer and return my money in full in USD (minus the bank charge, if any, even though I had asked my bank to put all sending and receiving charges on my account) and let me pay with my sister's Visa card on the spot. Thus, the forced exchange rate and forced transaction left the hotel gaining unfairly not only on the basis of my bank transfer, but then also on the basis of the charge in soles. I have never encountered such shady, exploitative and dishonest behavior on the part of a hotel anywhere in the world. Not in big cities, not in remote places, not in North America, South America, Europe, Africa, Asia or Australia! And I got this treatment after going out of my way, in advance of our stay, to make sure that there would be sufficient funds in their account to cover our rooms and any normal extra charges we *might* accrue for food and services. So much for acting in good faith. In the end, there is no giving the benefit of the doubt here. The entire operation is shambolic, which is such a shame given that staff were nice and friendly, even if totally underempowered and a bit undercapacitated. As I suggested to them, a fair and functioning operation is the best guarantee of their jobs. I'm afraid that Casona Solar is neither fair nor functioning so I hope that the nice people working there find other opportunities once the hotel finally crashes and burns, or, better yet, as soon as possible! Arequipa has a ton to offer visitors and is, actually, one of the most interesting places I have visited and bases I have used. Therefore, please save yourself that hassle and avoid Casona Solar at all costs. Instead, support other innovative operations and enjoy Arequipa and your accommodation to the maximum. For what it's worth, I also paid for tours to the Sacred Valley and Colca Canyon, as well as our accommodation in Cusco, by bank transfer. Didn't have even the slightest problem with those transfers or settling those bills. Shame on Casona Solar, really!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casona Solar

Address: Calle Consuelo 116 | Cercado, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #13 of 108 B&Bs / Inns in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casona Solar 3*
Number of rooms: 20
Official Description (provided by the hotel):
A colonial hotel with 300 years of history.Hotel Casona Solar is a beautiful restored colonial gentleman’s house build in 1702 in the centre of the colonial city of Arequipa. Hotel Casona Solar has the atmosphere that Arequipa had in the 18th century. The thick walls are made out of the white volcanic stone Sillar and all rooms have the so typical high arched roofs and big doors that enter one of the two central courtyards. All rooms have modern bathrooms with toilet. In our bar we serve every morning between 6 AM and 10 AM a breakfast buffet.In our big garden you can enjoy the blue sky and the 320 days of sunshine that Arequipa offers year in year out. The average day temperature is 25 degrees Celsius and rain is rare. After a long day exploring Arequipa and the surroundings you can enjoy the cool mountain evenings at our fireplace while having a snack and a drink.On just a 2 minutes walking distance you will find the ‘Plaza de Armas’ one of the most beautiful main squares of Peru. Also the neoclassical cathedral, the monastery of Santa Catalina, the mummy Juanita and the typical colonial buildings in classical Spanish style are one step away. You can always see from every point in the city the perfect conic 5822 meter high volcano El Misti.In 1980 hotel Casona Solar recieved the title national momument by UNESCO and INC. ... more   less 
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