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“A well located city centre hotel” 4 of 5 stars
Review of Sonesta Posadas del Inca Arequipa

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Sonesta Posadas del Inca Arequipa
3.5 of 5 Hotel   |   Portal de Flores 116, Arequipa, Peru   |  
Hotel amenities
Ranked #16 of 87 Hotels in Arequipa
Norwich, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“A well located city centre hotel”
4 of 5 stars Reviewed April 30, 2014

Had 3 nights here interspersed with a night at Colca Canyon. First room was quiet enough but spoiled slightly by cooking smell/ noise from kitchen/ restaurant which seemed to share an air vent which came through bathroom (fine if kept door closed). Commented on this and on last night they upgraded us to a suite on main square which was lovely. Well insulated so no issues with noise. Small restaurant only seemed to be used for breakfast as so much choice nearby. Nice to have coffee or drinks on balcony facing onto square. Overall a big city centre hotel used by flight crews and tour groups. Perhaps slightly in need of a refurb in some areas but very happy to stay there again

Room Tip: Try and get one away from kitchen/ restaurant. Front facing onto main square is best (if more expens...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Quality Coordinator at Sonesta Posadas del Inca Arequipa, responded to this review, May 19, 2014
Warm greetings on behalf of the team at Sonesta Posadas del Inca Hotel - Arequipa. Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your feedback about your experience at our hotel.

We are glad to hear that the team members did their best effort to make your stay more comfortable.

Kind Regards,

Erika Gutierrez
Quality Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Milton Keynes
Top Contributor
107 reviews 107 reviews
40 hotel reviews
Reviews in 63 cities Reviews in 63 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 28, 2014

A nice hotel with great staff at reception (well done Shayla!). We were in rooms 409 and 209 (two separate nights), which both smelt of cigarette smoke (apparently from the casino nearby), so Sheyla upgraded us to a room at the front which was much better.

We felt the breakfast was a bit poor, with cold scrambled eggs and probably the worst coffee we had in Peru, but to be able eat on the terrace overlooking the city square and the cathedral was a consolation.

Overall a nice hotel with a swimming pool terrace on the 5th floor where we relaxed before being picked up for our trip back to Lima and then home :(.

Room Tip: Avoid 409 and 209 or any at the back as there is a bad smell of cigarette smoke.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Quality Coordinator at Sonesta Posadas del Inca Arequipa, responded to this review, May 19, 2014
Warm greetings on behalf of the team at Sonesta Posadas del Inca Hotel - Arequipa.

Thank you for your kind words regarding the service you received from our Reception staff.
We are truly sorry to hear that the breakfast we gave you tainted your experience here At sonesta Arequipa.

Comments and feedback like yours helps us in our going efforts to provide our guests the best services under quality standars.


Kind Regards

Erika Gutierrez
Quality Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 27, 2014

Stayed at this hotel for two nights and located in the centre of the city with view of the plaza...couldn't ask for better location and within walking distance of several interesting sites.
The rooms are a bit small but very clean....

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Coordinadora de Calidad at Sonesta Posadas del Inca Arequipa, responded to this review, April 30, 2014
Warm greetings on behalf of the team at Sonesta Posadas del Inca Hotel - Arequipa. Thank you very much for your nice comment. We are delighted to hear that you liked our especially the very central location - next to the Main Square.

We hope to welcome you back again.


Kind Regards,

María Gracia Vilchez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 15, 2014

I've been twice in Arequipa and at the first time walking through the historical center I saw the Sonesta and thought it would be ideal to stay there next time in town and actually I did. The hotel is quite well located, I would say in the best place of the historical center. Just across the main square, where the magnificient cathedral is located. Walking distance to traditional restaurants, shops and the wonderful Santa Catalina Monastery. Although the furniture seems to be not renovated for while, the rooms are very confortable with the facilities one needs to relax. The restaurant has a terrace with a marvellous view to the square and the cathedral. It worths staying there watching the people walking around the square, its gardens and trees. From the terrace in a clear day you can also spot the volcane and its permanent glacier.
But besides its location, arquitecture, restaurant, terrace and athmosphere the most importat at Sonesta is its amazing staff. Young people always with a smiles on the face. Always helpful and willing to provide you a great service. The two times I've been to Arequipa was for business, but I'll be back with my family and definitively will stay at the Sonesta. No doubts the best option for enjoying the ancient city of Arequipa. The gate for Colca and Puno.

Room Tip: Although a little more expensive than the standard rooms, ask for a room facing the square and the c...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Quality Coordinator at Sonesta Posadas del Inca Arequipa, responded to this review, April 23, 2014
Dear Guest,

Warm greetings on behalf of the team at Sonesta Posadas de Inca Hotel - Arequipa.
We appreciate knowing that your stay with us met your expectations and you enjoyed your visit our beautiful city.

Comments and feedback like yours help us in our ongoing efforts to provide our guest the highest quality of service and hospitality possible.

Kind Regards,

María Gracia Vilchez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 6, 2014

Very old fashioned but met most of our requirements. Might have given it a better rating if it had not been for the lack of breakfast on our final morning. It must be a common occurrence for people to have early morning flights so why just 4 pieces of dry bread, 4 pieces of fruit, coffee and tea. No jam, butter, cake. There were 8 of us and there was not even sufficient fruit juice for all.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Quality Coordinator at Sonesta Posadas del Inca Arequipa, responded to this review, April 14, 2014
Esteemed Guest,

Warm greetings of behalf of the team of Sonesta Posadas del Inca Arequipa Hotel. We greatly value the comments and input which our valued guest provide us with.

We would like to offer you our apologies for the inconvenince regarding the breakfast. We regret not having met your expectations in terms of breakfast service.
We provide our guests who leave the hotel early in the morning, a basic station with coffee, tea, bread, fruit, juice from 4:00 a.m. to 6:00 a.m. And our breakfast buffet starts from 6:00 a.m. to 10:00 a.m.

Be assured that our main objective is the satisfaction of our guests and feedback like yours helps us in our constant effortsto offer to our guest the best services under quality standars.


Kind regards,

María Vilchez Calderón
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Melbourne, Australia
Top Contributor
100 reviews 100 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 13, 2014

Wonderful hotel in perfect position.Although not 5 star I could not be happier with my choice of hotel in Arequipa.Right opposite the main plaza and Cathedral with great views over the plaza from the 3rd floor balcony and 5th floor roof top Excellent service and the most helpful staff at reception I have met for a long time. I only booked standard room as travelling on my own but large comfortable Queen size bed and large room I have no complaints. Would have no hesitation in recommending this hotel as its position to all major attractions is ideal

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Guest Relations Manager at Sonesta Posadas del Inca Arequipa, responded to this review, March 17, 2014
Dear Guest:

Warm regards on behalf of the team at Sonesta Posadas del Inca Arequipa. We greatly value the comments and input which our valued guests provide us with. For that reason, we are writing you to personally thank you for being a part of the constant improvement of our service standards.
We welcome your feedback so please do not hesitate to contact us if you have any additional concerns, requests or suggestions . It would be our pleasure to assist you.

Sincerely,

María Gracia Vilchez
Quality Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 17, 2014

First 4 nights in Peru were here to acclimatise before heading up to the thinner air of the Andes, and this place did not disappoint, really mainly for location right in the middle of the Plaza . . . Fantastically cheap (as all hotels were in Peru), this place ticked every box i needed, i did not need to stay in the room too long, so the fact it was a shoe box didn't bother me one bit.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SPIArequipa, Quality Coordinator at Sonesta Posadas del Inca Arequipa, responded to this review, March 3, 2014
Dear Guest:

Warm greeting on behalf of the team of Sonesta Posadas del Inca Hotel - Arequipa. We greatly value the comments and input which our valued guests provide us with .

Your comments help us in our constant efforts to offer to our guest the best services under quality standars.

Kind regards

Maria Gracia Vilchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Posadas del Inca Arequipa

Address: Portal de Flores 116, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Arequipa
#19 Romantic Hotel in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sonesta Posadas del Inca Arequipa 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
A privileged location opposite the Plaza de Armas and next to the beautiful Cathedral of Arequipa, it allows easy access to major attractions like the Santa Catalina Monastery, the Museum of the Lady of Ampato and other tourist attractions. Excellent infrastructure, friendly atmosphere, variety of cuisine, highly qualified staff and excellent location, are the characteristics of the Sonesta Posadas del Inca Arequipa hotel. The historic city center is designated as a World Heritage Site by UNESCO because of its uniqueness, aesthetic and cultural significance. ... more   less 
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Also Known As:
Sonesta Posadas Del Inca Arequipa Hotel Arequipa
Sonesta Arequipa
Arequipa Sonesta Posada Del Inca

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