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“Modern hotel in a good location but noisy” 4 of 5 stars
Review of Tierra Viva Arequipa Plaza Hotel

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Tierra Viva Arequipa Plaza Hotel
3.0 of 5 Hotel   |   C/ Jerusalen 202, Areq 01, Arequipa, Peru   |  
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Hotel amenities
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25% off room rate
Ranked #2 of 85 Hotels in Arequipa
Magog, Canada
Top Contributor
550 reviews 550 reviews
146 hotel reviews
Reviews in 151 cities Reviews in 151 cities
295 helpful votes 295 helpful votes
“Modern hotel in a good location but noisy”
4 of 5 stars Reviewed 1 week ago

The rooms are modern and well decorated. The location is great to explore the old town of Arequipa. The price is excellent for this quality of hotel. The breakfast buffet is limited but the quality is quite good although the bread was stale.
A few negatives to note about the hotel. If you room faces the street, it will be very noisy. We stayed twice and both times we had a room on the second floor and it was quite noisy, especially in the evening. And I wonder why the garbage truck that collects garbage at 11pm has such loud music. Note also that there is no AC in the room. Not a problem considering the weather when we visited but it might be an issue sometimes. Actually, our room was a little stuffy and we had to open the window to get some fresh air from outside but that just made the noise problem worst.
More important, wifi was very irregular and often just not available.
Specifically regarding one room, we had some "residue" in the toilet from the previous occupant as well as hair on the toilet floor.
Despite the negatives, I still give it 4 dots as the price is quite good for what the room has to offer.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, 6 days ago
Dear Jean-Pierre D,

I have read your comments carefully and I would like to thank you for taking the time to let us know your impression about your stay at Tierra Viva Arequipa Plaza.

We are sorry that our hotel has not fully met your expectations and I can assure you that we are taking the necessary corrective measures to improve our service.

We truly hope that you continue to be our guest at Tierra Viva Hotels. If you ever come back to Peru, it will be a pleasure for us to take care of you again and show you that we are committed to making every stay at Tierra Viva Hotels as pleasant as possible.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 weeks ago

Positives: Nice clean and modern room and hotel is well located. Check-in was helpful and friendly. Breakfast was good.

Negatives: Rooms on street side are noisy and there is NO ventilation so very hot without opening the window to a noisy street … Bathroom was not soundproof and could hear the detail of neighbours activities …

Unfortunately at check-out we had a problem with the hotel administration … I have Peruvian and Australian passports and have been living in Australia for the last 8 years. I was visiting Arequipa with my (non-Peruvian) partner who had reserved the room, however the hotel insisted on charging us both a 18% surcharge which is only applicable to Peruvian residents … despite sighting our passports, drivers licences, immigration records and other documentation which showed that we lived in Australia … we felt that the staff were unreasonable (and even spelled my name wrong which makes their claim of robust tax audits seem questionable!!!). Beware ...

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, 2 weeks ago
Dear Kiwuana,

Thank you for your comment and for letting us know about your impressions. We are sorry that our hotel Tierra Viva Arequipa Plaza has not fully met your expectations and your stay with us was not 100% satisfactory.

On the other hand, regarding the tax charges that you are referring in your comment, we want to explain you that according to Peruvian law, Peruvians living outside of Peru and foreign visitors with less than 60 days of stay, may recover the tax filing Andean Immigration Card (TAM) Customs sealed at the time of check-in. In addition to your original passport with the stamp of Migration and for the Peruvian residents, stating that residence visa. We do not want you to have the impression that we are unreasonable, please consider that we only apply the law in every transaction as we have indicated in our web site and in every front desk.

We truly hope that you continue to be our guest at Tierra Viva Hotels if you ever have the chance to visit us again in Arequipa, Cusco, Machu Picchu, Puno or Lima.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel centrally located. Very good value for money. Rooms are beautiful and big. The staff is very friendly and the breakfast was one of the best we had on our world trip. Would definitely recommend this place to my friends.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, 2 weeks ago
Dear Patric W,

Thank you so much for your excellent comment about our Tierra Viva Arequipa Plaza.

We hope to see you again very soon at any Tierra Viva Hotel.

Best Regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

This is the second Tierra Viva hotel we stayed in, in Peru and we chose it because the first one was so good. We were not disappointed. A modern hotel, spotlessly clean, large bedroom with a huge, very comfortable bed and great bathroom/shower. The staff are very helpful and friendly, and agreed to look after our luggage when we went on an overnight trip to Colca Canyon. They even arranged for our laundry to be washed and ready for our return. The breakfast was plentiful, a huge selection of fresh fruit, cereals, eggs, bacon, etc, all fresh and delicious. I loved the fresh fruit juices.
The location of this hotel is really good, very central and close to the Plaza de Armas so most things are within walking distance. Wifi is fast and had good reception. I would recommend this hotel to anyone who likes modern, stylish hotels at a good price. I wouldn't hesitate to stay here again.

Room Tip: Rooms at the front may be a little noisy but rooms at the back may not have windows so the choice is...
See more room tips
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, 4 weeks ago
Dear Ellie O,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay at Tierra Viva Arequipa Plaza.

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2014

The hotel is located just off the pedestrian street leading to the Plaza de Armas. It's a very safe area for a solo traveler. The rooms are well appointed and the staff is very attentive. They serve the best breakfast buffet I've seen in Peru. A very good value.

  • Stayed November 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, 4 weeks ago
Dear occasionaltraveler97,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay at Tierra Viva Arequipa Plaza.

If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Arequipa, Lima, Cusco, Machu Picchu or Puno.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 24, 2014

We were a group of 4 that stayed at all the Tierra Viva hotels when in Peru (Lima, Cusco and Puno). They were all of a consistent quality - clean, modern, good location, full breakfast buffet and good value. Excellent showers (hot water and good pressure), big comfortable beds, huge rooms, hairdryers, safes, nice toiletries. The staff are all a pleasure to deal with. I would stay with them again.

Room Tip: Request an inside room that does not face onto the main street.
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  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, October 28, 2014
Dear Wendy M,

Thank you so much for your excellent comment about our hotels.

At Tierra Viva, we have hotels in Lima, Arequipa, Cusco, Machu Picchu and Puno, and in all of them you will find the same quality of excellent service that characterizes Tierra Viva.

Once again, thank you and we hope to have you again with us in the near future.

Best Regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
73 reviews 73 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 24, 2014

I have stayed in a number of TIERRA Viva hotels and they have certain things in common. They are small so don't have either an in house bar or serve meals other than the included breakfast. The breakfast is identical at all properties, scrambled egg, cereal, fresh fruit and juice, ham and cheese and nice bread. Very adequate. They are all centrally located which makes access for larger buses difficult but the staff help move your luggage up the street if needed. The Arequipa Plaza has the edge in terms of bedroom size and ambiance. It is very well positioned for such a large city with most of the main in town attractions an easy walk. The hotel has a central atrium with rooms facing onto it. Other rooms face the Main Street which is one way and busy. There is traffic noise but it doesn't move that quickly due to the congestion so is not that noisy. There is CD and hi Fi shop close by and it does crank up the music some times. If you want to avoid this noise ask for an inside room. The bathroom is a good size with a strong flow of hot water. A word of warning my shower had a high entrance step and had very slippery tiles so make sure you hang onto the solid hand rail getting in and out. These hotels do not have air conditioned rooms and temperatures can get high in Arequipa but the windows do open, more street noise, but that does the trick for temperature. This hotel has carpet on the bedroom floors most others have hard floors so sound between rooms is much reduced. Overall good value, helpful staff and well situated.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Arequipa Plaza Hotel, responded to this review, October 28, 2014
Dear Bunehop,

We would like to thank you for taking time to share your experience at Tierra Viva Arequipa Plaza with other travelers.

If you ever have the chance to visit Peru again, it will be a pleasure to take care of you again at our hotels in Lima, Arequipa, Cusco, Machu Picchu or Puno.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Arequipa Plaza Hotel

Address: C/ Jerusalen 202, Areq 01, Arequipa, Peru
Phone Number:
Location: Peru > Arequipa Region > Arequipa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 85 Hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Arequipa Plaza Hotel 3*
Number of rooms: 26
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