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“Friendly and helpful staff” 4 of 5 stars
Review of Tierra Viva Arequipa Plaza Hotel

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Tierra Viva Arequipa Plaza Hotel
3.0 of 5 Hotel   |   C/ Jerusalen 202, Areq 01, Arequipa, Peru   |  
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10% off room rate
Ranked #3 of 84 hotels in Arequipa
Montreal, Canada
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Friendly and helpful staff”
4 of 5 stars Reviewed December 26, 2013

Great hotel in the centre of the old Arequipa, near everything. Large rooms. Very quiet. The staff was very friendly and helpful. Good restaurant recommendations. The rooftop patio has no furniture on it.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, December 27, 2013
Dear MartinYUL,

Thank you for your excellent comment and for having stayed at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 people have reviewed this hotel

Traveler rating
    218
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47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Vienna, Austria
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 25, 2013

This is a wonderful hotel. The staff are really friendly and helpful. we had a very early start and they provided us with a breakfast box.
The rooms are spacious and clean and the bathrooms felt like a real luxury.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, December 27, 2013
Dear Viena,

Thank you for your excellent comment and for having stayed at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013

My wife and I stayed at this hotel on our way from Cusco to Lima and even though we arrived very early (we travelled all night), the front desk had our room ready for us to take it! It was great! Spacious and very clean, with free Wi-Fi. We stayed three nights and enjoyed the delicious breakfast. Most important: the staff was very helpful on giving directions and attentive to all of our needs. If I were to go back to Arequipa, this hotel would be my first choice. Perfect location: a couple of short blocks to Main Square and access to all tours.

Room Tip: Try to ask for a room away from street: traffic can be a bit noisy early in the am. We had to get up...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, December 10, 2013
Dear Luis T,

Thank you so much for your wonderful words about our hotel and for having stayed at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 30, 2013

We stayed at the Tierra Viva hotels in Lima, Cusco, Arequipa, and Puno during our recent trip to Peru. The price is very reasonable. The staff are very friendly and customer service is 5 stars! The room is very comfortable. We highly recommend this hotel chain if you are in Peru.

All the Tierra Viva hotels we stayed at are good but this is our favorite. The room is very big and the staff is very friendly.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, December 9, 2013
Dear SWE888,

Thank you so much for your wonderful comment about our chain, and for having stayed with us in all our locations.

Once again, thank you so much, and we hope to have you again very soon at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vanocouver,BC
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 25, 2013 via mobile

This hotel was clean with very comfortable beds.It also had an elevator which was a nice treat.

While I rate this hotel quite highly, I note that the street noise can be a factor as most of the rooms face the courtyard.

Also, this hotel is very modern which has its benefits but lacks the charm of traditional hotels.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, November 26, 2013
Dear Toutman,

Thank you so much for your excellent comment and for having stayed at our hotel.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 22, 2013

A nice clean, friendly hotel very close to the plaza. But with a 98% TA rating we were expecting something really special, and well, we just didn't see that. The service was attentive and polite, but it's a higher mid-range hotel so shouldn't that be expected. The majority of the patrons during our visit seemed to be on business although I'm sure it gets many tourists too, it just felt a little formal. Although we would normally stay in smaller boutique hotels/B&Bs, I was drawn to the high rating.

They advertise a roof terrace online, but on our visit there was no seating/furniture up there, just a bare roof so not really useable. Requested a wake-up call at 3am for early start to Colca Canyon, but it never happened.

All in all a good, clean hotel with very comfortable beds for a reasonable price, in a great location too...... but 98%, not in my view.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, November 26, 2013
Dear WanderSmog,

Thank you so much for your excellent comment and for having stayed at our hotel.

We have renewed the furniture in the terrace, and it will be set on Mid December. We apologize for not been ready when you were there.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Top Contributor
128 reviews 128 reviews
50 hotel reviews
Reviews in 44 cities Reviews in 44 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 15, 2013

Stayed 2 nights and room was very good for this town. Spacious comfy and clean. Walk to square and San Francisco st easy. Good euro style breakfast. The square is really cool so nice to be close. Some steps 10 required but staff is always on hand.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, November 19, 2013
Dear JSMinMN,

Many thanks for qualifying us as "excellent" and for sharing your experience at our hotel with other travelers.

Once again, thank you, and we hope to have you again, very soon, at any of our Tierra Viva hotels

Best regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Arequipa Plaza Hotel

Address: C/ Jerusalen 202, Areq 01, Arequipa, Peru
Phone Number:
Location: Peru > Arequipa Region > Arequipa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #3 of 84 hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Arequipa Plaza Hotel 3*
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