Firstly I'd like to say they accommodated us very well when we turned up as the trip advisor app had a bug and booked us for November 20 instead of October 20! The staff were great about it and there was a room free.
However, at breakfast the next day there was nothing set up for us, this was sorted in about 20 mins, but there was also no key to our room, the people before had taken it with them and gone off for a tour, but the hotel did not have a spare, so for over 24 hours we had no key to our room and could not lock it when we were not there.
Finally the key arrived, we went out, when we came back reception had misplaced the key! 20 mins and a few calls later it was located, somewhere in another room.
Also our room was not cleaned and so the bin (which you need to put your used loo roll in) was not emptied, I had to give it to the manager to empty and ask for more loo roll. Maybe our room was not cleaned as there was no key?!
Like I said they did sort out the booking date issue, but after that it was a bit of a fiasco.
Also the rooms are very noisy, one wall is stone, the other is pretty much a sheet of plasterboard (drywall to Americans) you can hear a pin drop next door, and think it is in your room!
The location is brilliant though.
- Official Description (provided by the hotel):
- Riviera Hotel Arequipa is located in the heart of the city of Arequipa, just 15 minutes from Rodriguez Ballon airport, 10 minutes from Bus Terminal and Bus Station, half a block from the main square of Arequipa, we have the advantage of being in the center historic city and close to the main tourist attractions; we are considered one of the 18 most valuable colonial houses of Arequipa (Cultural Heritage). The benefits you will have with us are our full breakfast, free Wi Fi in all rooms, friobar (in each room), safe (in each room), hot water 24 hours, booking service in restaurants city, luggage, games, service, scanner, telephone, terrace, laundry service, taxi service, medical assistance, tourist information, tour and tour packages 24 hour service 01 computer available 24 hours for the exclusive use of guests. It is very important for us to offer a quality service and excellence providing comfort, elegance and safety through our distinguished staff of collaborators, exceeding their expectations. ... more less
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