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“Highly recommend it” 4 of 5 stars
Review of Casona Plaza Hotel AQP

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Casona Plaza Hotel AQP
3.0 of 5 Hotel   |   Calle San Jose 207, Arequipa 54, Peru   |  
Hotel amenities
Ranked #19 of 85 Hotels in Arequipa
Miami, Florida, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Highly recommend it”
4 of 5 stars Reviewed December 30, 2011 via mobile

I really enjoyed my experience at this hotel. My family and I were treated very well, our room were clean, and the breakfast buffet was quite good. Totally worth what we paid for.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    44
    47
    14
    5
    1
See reviews for
13
48
8
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Riga, Latvia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 14, 2011

Based on very good reviews in some sites, we were expecting much more of this hotel... 4 stars is much overrated, the hotel deserves 3 at best. The room was more or less OK. Breakfast was basic. The second morning when there was a tourist group present, plates were constantly empty and people had to wait to get cheese or ham. A woman in reception looked really ill but was still at work (thats really unpleasant, as when I am on a vacation I don't want to catch a flu or something). But the most unpleasant moment was when on the day of departure we had to wait for pick-up from hotel, we were allowed to use internet only for 1 hour. Then the receptionist just said that "the computer is closed". There were no other guests waiting to use it. This is not an attitude of a 4-star hotel. There are so many hotels in Arequipa that have better price, location and attitude. I would never choose this one again.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Gerente at Casona Plaza Hotel AQP, responded to this review, October 16, 2011
Dear Sintija:

We are really sorry about your displeasing experience with us, and should have for sure we take note of it, and try to correct all of them as soon as possible and most important: don’t repeat it any more.

We know the quality of our service is pivotal as much as for your satisfaction and also ours.

Our staff truly appreciates your comments because they’ll help us to get better and to made the experience here one of the best.

Regards

Alexander Butrón
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casona Plaza Hotel AQP

Address: Calle San Jose 207, Arequipa 54, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 85 Hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Casona Plaza Hotel AQP 3*
Number of rooms: 29
Official Description (provided by the hotel):
Casona Plaza Hotel AQP located strategically to only a few stables of Arequipa principal Plaza – Sur del Peru offers them a modern structure of housing, restaurant, room of events and with wireless access to Internet of high speed that is free also it possesses a multilingual personnel and offers a personalized attention of the first level. ... more   less 
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