After coming back from Colca Canyon we stayed here for a few days, this was a safe and secure place.so I give it a 5. Location is great near the centre of town.
The breakfast is included which was decent - bread, cheese, ham, cereal, fruit, coffee.
The staff at reception helps with any tours or taxi needs, and point you to good things to do around town.
Bad things: cleaning wasn't 100% in the room, kitchen needed cleaning properly as dishes were overflowing and Bathroom wasn't clean through the day only in the morning.
Overall a great place to stay in historical Arequipa and good location.
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