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“Wonderful stay” 5 of 5 stars
Review of Queen's Villa Hotel

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Queen's Villa Hotel
3.0 of 5 Hotel   |   Luna Pizarro 512 - Vallecito, Arequipa, Peru   |  
Hotel amenities
Ranked #9 of 84 hotels in Arequipa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed September 24, 2013

Stayed here once in january 2013 and then this past week. The rooms in the main building were just updated with all new floors and bathrooms and are so nice! Also in the older house, all new decor and many new updates to rooms. Looks great.
The rooms are ALWAYS clean, which is important to me.
The location is about 5 minute taxi ride to city center, and 15 minute walk during the day. I've read some reviews about dogs barking, which I have noticed to be MUCH worse in other hotels in Peru.
The top rated hotel in Arequipa, that I've also been to, had similar rooms but no pool, no bar, no restaurant, and no dog (miskol!)... although that hotel is closer to the main square, I felt the street was extremely busy and not as charming as vallecito.
The hotel staff is not as forthcoming as they could be, but if you ask them, they will do ANYTHING you need! Very helpful!
Delicious deserts at the restaurant.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 people have reviewed this hotel

Traveler rating
    24
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    3
    1
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See reviews for
7
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 10, 2013

We did enjoy the pool at the hotel, however I do think that the rooms could do with an update. We stayed here (3 friends) in May. The hotel was well located, and staff were very friendly. i would just suggest to update the decor!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
2 reviews
1 of 5 stars Reviewed June 6, 2013

very hightly rated for what they offer, small and dirty rooms, housekeeping never visited the room while our stay of two nights. Not recommendable location, it gaves you the sense of danger when going out at night, dark neighborhood. Dogs barking overnight, very bad nights spent there. There are better hotels with better prices and better location.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, June 14, 2013
Google Translation
Estimado señor, ante todo queríamos agradecer su tiempo para para compartir su experiencia en nuestro Hotel Queen’s Villa , una de nuestras fortalezas es tomar en cuenta todos los comentarios y verlas como oportunidades para mejorar continuamente nuestros servicios e innovar nuestras instalaciones para satisfacer las expectativas de nuestro actuales y futuros visitantes.
Nuestro Hotel se encuentra Ubicado en una zona Residencial y segura ”Vallecito” y a solo 5 minutos en taxi de la Plaza de Armas de la ciudad de Arequipa,

Le pedimos, acepte nuestras más sinceras disculpas, ya que no tuvo una experiencia muy grata en su estadía. Asimismo, quisiera compartir con usted que en nuestro Hotel contamos con diferentes líneas, las cuales se ajustan a las exigencias, gustos y preferencias de nuestro Visitantes, de esta manera tratamos de satisfacer los diferentes presupuestos de viaje. Contamos espacios con lo que no cuenta ningún otro Hotel como son nuestros más de 1500 metros de jardines , nuestra piscina, estacionamiento privado , computadoras a su disposición y el WiFi gratuito ,además con tamos con los servicios de Cafetería, Restaurante con chimenea para su calidez y nuestro Bar para su disfrute al costado de nuestra piscina .
Definitivamente le agradecemos una vez más su comentario, y se tomaran las medidas pertinentes de manera inmediata para corregir algún error involuntario, de eso no tenga la menor duda.
Esperamos que siga con nosotros en una próxima oportunidad, nuestra Familia Queen’s Villa siempre estará gustoso de poder atenderlo.
Muchas gracias por su tiempo y acepte nuestras más distinguidas consideraciones.

QUEEN’S VILLA HOTEL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arequipa, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2013

This is a very pretty property and the basic staff is very nice. Our experience with the management was poor, actually very poor. We have traveled extensively and have never provided a negative review but there is always a first time.
Our prearranged transportation was not at the station to pick us up and after almost 30 minutes we sought a taxi. Upon arriving at the hotel we were greeted by the Manager (we will leave the name out to be nice) who began by raising her voice that her brother was going to be mad because he had gone to pick us up and was waiting for us. Where was he when we were looking for him for 30 minutes??? We were put in a room with twin beds when we had reserved a double. Moved to a lovely ground floor unit overlooking the pool and garden but was told only temporarily as it was being saved for local visitors. We were told the move upstairs was the same exact room just up a floor which was not even close to accurate. The room was half the size, dirty walls, holes in the walls, bathroom light fixture coming off the wall showing the wiring and a huge hole and on and on.

The highlight was when we were checking out they were attempting to charge additional taxes and not honoring our discounted rate. The Manager was not on property so the front desk kept calling her with the situation. I had all the paperwork and a good thing. I told the front desk we would not pay one sole more than we had contracted. We couldn't wait to get out of there!!!

Room Tip: Horrible experience with management!!!!!!!! Room quality depends on which unit you are given. I wo...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 12, 2012

Quiet and tidy, but a bit overpriced in my opinion. The outdoor area is nice, with a small pool and lounging areas. The breakfast experience was negative. It seemed like there wasn't enough food for all guests. The hotel is located in a classic neighborhood, some 15 minutes away from the Main Square.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerwald
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2012

We only spent one night here in July but I promised to leave a comment. Well here we go.
This was a great place to stay and enjoy a great city. Clean spacious rooms, friendly service and great WiFi.
The courtyrd was just lovely. Benches to sit and relax and everything.
I could totally recommend this place.
It's a bit away from the centre, but nevertheless a great hotel.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2011

Tucked away in a quiet residential area the hotel has a beautiful garden and swimming pool which make the perfect location to have your complimentary breakfast and start your day. What really makes the difference here is the excellent service from the hotel staff. Although the lovely Cesar is a standout for making my stay as comfortable and easy as possible the rest of the staff from reception to the cook to the gardener were also lovely and helpful. I stayed in a bungalow for three nights sandwiching my Colca Canyon hike and although I was away for one night and not paying for my room they let me leave everything as was so I didn't have to bother packing and unpacking again. A generous and much appreciated gesture. Although I feel it incumbent on travelers to speak at least some of the local language when traveling the fact that staff - and particularly Cesar - speak English made it much easier. The rooms are basic but comfortable however the attentiveness and service of the staff make it a standout.

  • Stayed February 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Queen's Villa Hotel

Address: Luna Pizarro 512 - Vallecito, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 84 hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Queen's Villa Hotel 3*
Official Description (provided by the hotel):
Privileged by nature and yet close to the Plaza de Armas of Arequipa, Queen's Villa Hotel offers all of the convenience, comfort, and peacefulness that you need to have a pleasant stay. We harmoniously join the elegance and comfort of our Deluxe rooms, the warm decor of our Colonial rooms and an exceptionally pleasant place inspired by nature. ... more   less 
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