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“Good hotel, could be better” 3 of 5 stars
Review of Queen's Villa Hotel

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Queen's Villa Hotel
3.0 of 5 Hotel   |   Luna Pizarro 512 - Vallecito, Arequipa, Peru   |  
Hotel amenities
Ranked #17 of 85 Hotels in Arequipa
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good hotel, could be better”
3 of 5 stars Reviewed July 10, 2013

We did enjoy the pool at the hotel, however I do think that the rooms could do with an update. We stayed here (3 friends) in May. The hotel was well located, and staff were very friendly. i would just suggest to update the decor!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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46 reviews from our community

Traveler rating
    24
    15
    4
    1
    2
See reviews for
8
15
6
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Manchester, New Hampshire
2 reviews
1 of 5 stars Reviewed June 6, 2013

very hightly rated for what they offer, small and dirty rooms, housekeeping never visited the room while our stay of two nights. Not recommendable location, it gaves you the sense of danger when going out at night, dark neighborhood. Dogs barking overnight, very bad nights spent there. There are better hotels with better prices and better location.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, June 14, 2013
Google Translation
Estimado señor, ante todo queríamos agradecer su tiempo para para compartir su experiencia en nuestro Hotel Queen’s Villa , una de nuestras fortalezas es tomar en cuenta todos los comentarios y verlas como oportunidades para mejorar continuamente nuestros servicios e innovar nuestras instalaciones para satisfacer las expectativas de nuestro actuales y futuros visitantes.
Nuestro Hotel se encuentra Ubicado en una zona Residencial y segura ”Vallecito” y a solo 5 minutos en taxi de la Plaza de Armas de la ciudad de Arequipa,

Le pedimos, acepte nuestras más sinceras disculpas, ya que no tuvo una experiencia muy grata en su estadía. Asimismo, quisiera compartir con usted que en nuestro Hotel contamos con diferentes líneas, las cuales se ajustan a las exigencias, gustos y preferencias de nuestro Visitantes, de esta manera tratamos de satisfacer los diferentes presupuestos de viaje. Contamos espacios con lo que no cuenta ningún otro Hotel como son nuestros más de 1500 metros de jardines , nuestra piscina, estacionamiento privado , computadoras a su disposición y el WiFi gratuito ,además con tamos con los servicios de Cafetería, Restaurante con chimenea para su calidez y nuestro Bar para su disfrute al costado de nuestra piscina .
Definitivamente le agradecemos una vez más su comentario, y se tomaran las medidas pertinentes de manera inmediata para corregir algún error involuntario, de eso no tenga la menor duda.
Esperamos que siga con nosotros en una próxima oportunidad, nuestra Familia Queen’s Villa siempre estará gustoso de poder atenderlo.
Muchas gracias por su tiempo y acepte nuestras más distinguidas consideraciones.

QUEEN’S VILLA HOTEL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arequipa, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2013

This is a very pretty property and the basic staff is very nice. Our experience with the management was poor, actually very poor. We have traveled extensively and have never provided a negative review but there is always a first time.
Our prearranged transportation was not at the station to pick us up and after almost 30 minutes we sought a taxi. Upon arriving at the hotel we were greeted by the Manager (we will leave the name out to be nice) who began by raising her voice that her brother was going to be mad because he had gone to pick us up and was waiting for us. Where was he when we were looking for him for 30 minutes??? We were put in a room with twin beds when we had reserved a double. Moved to a lovely ground floor unit overlooking the pool and garden but was told only temporarily as it was being saved for local visitors. We were told the move upstairs was the same exact room just up a floor which was not even close to accurate. The room was half the size, dirty walls, holes in the walls, bathroom light fixture coming off the wall showing the wiring and a huge hole and on and on.

The highlight was when we were checking out they were attempting to charge additional taxes and not honoring our discounted rate. The Manager was not on property so the front desk kept calling her with the situation. I had all the paperwork and a good thing. I told the front desk we would not pay one sole more than we had contracted. We couldn't wait to get out of there!!!

Room Tip: Horrible experience with management!!!!!!!! Room quality depends on which unit you are given. I wo...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 12, 2012

Quiet and tidy, but a bit overpriced in my opinion. The outdoor area is nice, with a small pool and lounging areas. The breakfast experience was negative. It seemed like there wasn't enough food for all guests. The hotel is located in a classic neighborhood, some 15 minutes away from the Main Square.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerwald
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2012

We only spent one night here in July but I promised to leave a comment. Well here we go.
This was a great place to stay and enjoy a great city. Clean spacious rooms, friendly service and great WiFi.
The courtyrd was just lovely. Benches to sit and relax and everything.
I could totally recommend this place.
It's a bit away from the centre, but nevertheless a great hotel.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2011

Tucked away in a quiet residential area the hotel has a beautiful garden and swimming pool which make the perfect location to have your complimentary breakfast and start your day. What really makes the difference here is the excellent service from the hotel staff. Although the lovely Cesar is a standout for making my stay as comfortable and easy as possible the rest of the staff from reception to the cook to the gardener were also lovely and helpful. I stayed in a bungalow for three nights sandwiching my Colca Canyon hike and although I was away for one night and not paying for my room they let me leave everything as was so I didn't have to bother packing and unpacking again. A generous and much appreciated gesture. Although I feel it incumbent on travelers to speak at least some of the local language when traveling the fact that staff - and particularly Cesar - speak English made it much easier. The rooms are basic but comfortable however the attentiveness and service of the staff make it a standout.

  • Stayed February 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp
Top Contributor
181 reviews 181 reviews
88 hotel reviews
Reviews in 92 cities Reviews in 92 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed November 17, 2010

My husband and I and a couple of our friends stayed in Queen's villa for 2 nights, and we were sorry that it couldn't have been longer.

It isn't exactly in the city centre, ( 6 blocks from the Plaza de Armas), but you could easily walk there, or take a taxi for 3 soles. It has a very nice garden with a swimmingpool and is very quiet.

The girl at the reception is very helpfull, and the young chef of their restaurant is really talented. We ate 2 nights in the restaurant of the hotel and were pleased with his nicely presented dishes.

Because we stayed in the hotel at the end of october, which seemed to be low season, we've got an upgrade to their deluxe poolrooms which are indeed very nice. Very comfortable matrasses, cable tv, a nice bathroom with a reliable hot shower.

The breakfast room is cosy, and breakfast was ample and varied.
Guests can use the computer in the lobby for free.

Arequipa is a charming city, with a pleasant Plaza de Armas. You should not miss the monasterio de Santa Catalina which is a city in a city and really worth the visit, and the museo Santuarios Andinos where the mummy of "Juanita" (a 12 year old Incagirl which was sacrificed on top of the Ampato volcan and who was found in the ice) is exhibited. A introductory film explains how she was found and how she died.
Be sure to wear a sweater, because it is cold in the museum and Juanita is stored in a glasswalled freezer.

And when you are in Arequipa, be sure to make an excursion to the Colca Canyon.
Our trip was organised by the people of hotel La Maison del Solar in the centre of Arequipa where we stayed 1 night, so we don't know with which company we actually travelled. We payed 38 US dollar per person for 2 days/1 night with a stay in hotel Condorwasi in Chivay.
That hotel was very basic, and very cold at night . There were warm blankets but there was no heater in the room, so we didn't try out the shower in the morning. Breakfast was in a cold room too. But as it was for only 1 night and the rest of the trip was very good, we didn't complain.

The most spectacular part of the trip is the watching of the condors in the Colca Canyon. They use the thermals to circle around, so the hotter the morning air becomes, the more condors you can see floating in the air.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens_admin, Director de Recepción at Queen's Villa Hotel, responded to this review, April 22, 2014
Queen's Villa Hotel is very grateful for his public congratulations, we are pleased to be able to meet your expectations.
Receive a warm greeting from all the family from Queens town and we hope to visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen's Villa Hotel

Address: Luna Pizarro 512 - Vallecito, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #17 of 85 Hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Queen's Villa Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Privileged by nature and yet close to the Plaza de Armas of Arequipa, Queen's Villa Hotel offers all of the convenience, comfort, and peacefulness that you need to have a pleasant stay. We harmoniously join the elegance and comfort of our Deluxe rooms, the warm decor of our Colonial rooms and an exceptionally pleasant place inspired by nature. ... more   less 
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