The hotel was very nice--rooms were large, bathrooms gigantic. The cleaning staff did a decent job, however, forgot to replace toilet paper, clean cups, and towels two out of three nights. The female staff members are much more hospitable and friendly. Our first time to eat in the hotel restaurant the food was great, the drinks were mediocre (but priced accordingly). Our second time in the restaurant was absolutely atrocious; the waitress ate her own dinner (with wine) before preparing our drinks, and after an hour of waiting, all four dishes came out cold, soggy, and undercooked. When we checked out, I had a brief conversation with the desk clerk just to let him know about the undercooked food and he gave absolutely no apology, only saying "one good night, one bad"... Needless to say, I was bummed our last night was a drag, but overall the hotel wasn't horrible. Most likely will not return on my next trip to Arequipa.
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