The hotel is immaculately clean and conveniently situated about 10min walking distance from Plaza de Armas. We arranged for a car to pick us up from the airport, which was about 15 min from three hotel. It cost us 30Sol, which seemed reasonable until we realized that regular taxi fares are between 5-10Sol.
A small side room behind the lobby had two computers with internet access, soda, and free tea. We arrived prior to check-in time, and the staff accommodated us by storing our luggage behind the front desk while we went exploring the city. When we left for a tour of the Colca canyons at 3am, they provided us with a small packed lunch since we were going to miss breakfast, which was a nice surprise.
Everyone from the staff was friendly, but some only spoke minimal English. The other negative was that next to our room construction was taking place, which woke us up at 6am.
That aside, this is a well run and clean hotel that caters to everyone's needs.