I have no doubt that Natural Life is a very good company offering good service, however, the position that they have listed their company under is extremely misleading and gives them an inappropriate advantage over other travel agencies for the following reasons:
1. They are a travel agency based in Quito, not at the Galápagos Islands, they should therefore be listed in the Quito section of Trip Advisor alongside all of the other travel agencies based in Quito that happen to sell Galápagos tours (there are many of us!). Listed correctly in the Quito section they would not occupy number 1 position.
2. They should be listed as "activities" not "attractions" - all of the other travel agencies are listed as activities so why not Natural Life?
To be honest I am surprised that Trip Advisor have not already picked up on this and fixed it as I have told them various times about this problem.
I repeat that I am sure that this is a good company and have no problem with them, but their current positioning gives them a completely unfair advantage over all of the other travel agencies who sell Galapagos related travel services. Being seen at number 1 position as a Galápagos attraction no doubt brings them many thousands of new customers ... while the rest of us corrcetly listed as Quito activities (even though we sell Galápagos) lose out.
I request to both Natural Life and Trip Advisor please relist in the appropriate section to ensure FAIR COMPETITION between all travel agencies. Thank you.
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