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“Oasis in Old Town” 5 of 5 stars
Review of Mansion Alcazar Boutique Hotel

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Mansion Alcazar Boutique Hotel
3.5 of 5 Hotel   |   Simon Bolivar 12-55 y Tarqui, Cuenca 0000, Ecuador   |  
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Ranked #2 of 51 Hotels in Cuenca
Baltimore, Maryland
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Oasis in Old Town”
5 of 5 stars Reviewed January 19, 2013

Alcazar blends gorgeous colonial decor and garden with the modern features of a deluxe hotel 6 blocks from the central parque. Our 2nd floor garden suite was spacious, quiet, and extremely comfortable. Full morning breakfast was excellent with a lot of variety. Afternoon tea every day. Service throughout our stay was superb. Enjoyed historic sites and beautiful churches as well as New Years in Cuenca including the family Nativity parade around the parque, terrfiic fireworks, traditions such as making and burning effigies - great fun!
Enjoyed New Years Eve dinner at Casa Alonso. Would stay there again.

Room Tip: If you require a lot of space and quiet - ask for a room that does not open out into the central sit...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelacionesPublicasEK, Director de Relaciones Públicas at Mansion Alcazar Boutique Hotel, responded to this review, March 5, 2013
Dear Mrs. Joan

Thank you for your kindly and well described review. In fact our garden suites are the newest addition to this charming old republican and aristocratic house, with out lossing the charm and the details of every room, like unique decoration for each room.
We will be waiting for you the next time you visit Cuenca.

Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    145
    34
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    1
    4
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29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 17, 2013

We (two adults and 4 kids) stayed in three rooms for four days over Christmas 2012. It was a wonderful experience. The hotel is beautiful, accommodations are excellent, staff are attentive and courteous, and although expensive it seemed all very worth while. The breakfast buffet is somewhat limited but quality was excellent as was our Christmas dinner. Wonderful coffee! The hotel is convenient in terms of getting to and from the local places of interest. There are no fitness facilities but with the altitude, no one was in the mood anyway.

Room Tip: make sure to ask for a room with a window to the outside. Some rooms have windows but these face the...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 10, 2013

This is a pricey boutique hotel but extremely well-appointed right down to hot water bottles tucked into king size bed at evening turn-down. Spacious romm with really attractive fixtures. But what makes the hotel special is the extensive garden, water features, birds, etc. Breakfast also exceptional.

Room Tip: Garden room especially quiet
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuenca, Ecuador
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed December 12, 2012

Mansion Alcazar is located in an old family home, about 150 years old, that's absolutely gorgeous. The entire property, from the elegant lobby, to the huge and elegant sitting area at the center of the main building, to the gardens at the rear, is perfectly maintained, large, and beautiful. The staff are as friendly and helpful as they can be. The restaurant, Cafe Alonso, is excellent too; very polished cuisine without pretense. I enjoyed a Thanksgiving dinner there, in a glass gazebo dining room that overlooks the gardens, and it was excellent. All rooms include a full breakfast that is served in your room.

I stayed in the Cielo Suite (#207) and it's simply beautiful, with a large sitting room, an ample bedroom, and a nice bathroom. There was a white cotton robe covered with rose petals waiting on the (very comfortable) bed when I arrived. Mansion Alcazar offers a lot of these fine touches with their service. I spent only four nights, and I wish I had stayed longer.

A word about the noise that bothered another visitor: This hotel is located in a very large, old mansion that was built long before soundproofing - while it was still a private home and long before it became a hotel. Sound does indeed carry throughout the main building of the property, much like in many European hotels that were built long ago. I always take light foam earplugs for such situations.

Overall, I would rate this hotel as excellent in every respect. I can't wait to stay there again!

Room Tip: The Cielo Suite #207 is wonderful!! Rooms that look OK to me: #201, #202, and #206. Rooms that look...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 8, 2012

Had a wonderful stay at the Alcazar Hotel. The place is absolutely beautiful with unique furnishings throughout. I stayed in room 303 which was lovely, spacious and very clean. The room had a view of the gardens which had a fountain and sitting area. Breakfast was good with many choices of fruits, breads, cereals, etc. I was also offered a hot plate option as well, which included scrambled eggs, ham and bacon. The dinner I had was fantastic. The small dining room added to the charm of the experience. The entire staff was friendly and very helpful to me in suggesting daytime activities during my stay. Would definitely stay here again!

Room Tip: garden suites room was located down a short path connected to the hotel and very quiet
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 8, 2012

I am visiting my family in Ecuador because I am from London, England. My beautiful wife took me for lunch here yesterday, amazing food, great service, beautiful garden fresh flowers, hummingbirds all over, quiet place to rest and enjoy a lovely date.
I will be coming back to have lunch here before we leave town. We highly recommend this place to all Cuenca visitors and locals.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
119 reviews 119 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed November 28, 2012

I simply love this beautiful boutique hotel in Cuenca!

I will come back for sure as the staff are so attentive to every detail and they are such friendly and kind people who know what they are doing!

I love the feeling of this beautiful place which is in the best location and yet you feel miles away once you enter the front door.

The gardens are so lovely as are the many different style rooms.

The service is top rated and I never wanted for anything!

Juan Carlos is there every minute to make sure your stay is memorable!

The front desk staff are amazing including Sandra, and Maritza to name just a few of these fantastic people!!

And the food and service in their restaurant is the finest in the city for breakfast lunch or dinner.

I loved everything about this special gem created with elegance and beauty everywhere you look.

Thank you for sharing your beautiful home with me I will be back as soon as I am able.

Room Tip: There are rooms in the Mansion that are absolutely exquisite. Some a large and others very small so...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mansion Alcazar Boutique Hotel

Address: Simon Bolivar 12-55 y Tarqui, Cuenca 0000, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#1 Romantic Hotel in Cuenca
#3 Business Hotel in Cuenca
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mansion Alcazar Boutique Hotel 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
Located a quick walk from the famous square of Parque Calderon. Mansión Alcázar Boutique Hotel is located in a very vibrant area of the city, nearby well known museums and churches. This republic style architectural adds the perfect element of elegance to this already refined structure. Guests of this Ecuador hotel can have a refreshing cocktail or glass of champagne out in the jasmine garden and enjoy the fantastic surroundings of our Hotel. Relaxing indoors is also an option, by the baby grand piano sipping a warm cup of tea. This hotel knows just how to pamper their guests. Declared a World Heritage Site by UNESCO, the city of Cuenca has everything you could want from it - beauty, nature, and a vibrant life. And when you are not exploring the area, you may want to sit and have a delicious meal at our restaurant Casa Alonso which serves international and local favorites. ... more   less 
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Also Known As:
Mansion Alcazar Cuenca

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