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“A Modern Haven in a Quaint City” 5 of 5 stars
Review of Hotel Oro Verde Cuenca

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Hotel Oro Verde Cuenca
4.5 of 5 Hotel   |   Av Ordonez Lasso S/N, Cuenca, Ecuador (Formerly Oro Verde Cuenca Hotel)   |  
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Desayuno Buffet
Ranked #5 of 53 Hotels in Cuenca
Vilcabamba, Ecuador
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“A Modern Haven in a Quaint City”
5 of 5 stars Reviewed 4 weeks ago

This hotel is my “go-to” property in Cuenca. Much as I appreciate terms like quaint, charming, historic, rustic, and the like, I do better work and sleep more restfully when I select one of the more modern, professionally run properties typical of the well-known international hotel groups.

Even though it is not part of a mega-chain, the Hotel Oro Verde Cuenca more than holds its own with its better known competitors. The décor is modern and upscale, the beds are extremely comfortable (I’ve discovered most Ecuadorian beds can be too firm for my liking), and the staff is courteous, efficient, and remarkably caring.

The buffet breakfast is plentiful and varied. The waiters will happily bring you cappuccinos to accompany the large selection of croissants, breads, cakes, and other sublimely decadent delicacies you can sample. In addition to custom made omelets, bacon and other breakfast meats, you can choose from a generous variety of Ecuadorian favorites.

My wife and I began each morning with a lovely walk along the river park that borders the hotel; for us, the perfect way to start the day. What’s more, the hotel is situated in a residential part of the city, well removed from the pollution and noise that are inevitable at almost all inner city properties.

What has left the most indelible impression on me was the concern for each guest that displayed by the entire staff. From that standpoint alone, I would rate the Hotel Oro Verde Cuenca as one of the best managed properties I have stayed in over the years. Within hours, everyone at the front desk made it their business to remember my name and ask what else they might do to make my stay more pleasant.

It doesn’t get much better than that!

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, 4 weeks ago
Dear JCKoven,

What a wonderful review!!!

We really thank you for the kind review and for complementing our hard working team; they are our greatest asset in delivering quality experiences.

We also thank you for helping us to spread the word to other travelers about our service and about our Hotel.

We constantly strive to exceed our guests' expectations and take great pride in delivering a five star experience.

Thank you much for your compliments and praise.

I request please that on your next visit you make your reservation directly to my personal email mferrari@oorverdehotels.com in order to personally welcome you and thank you for your wonderful comments about our service and our hotel.

With Highest regards.

Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Menlo Park, California
1 review
5 of 5 stars Reviewed March 1, 2015

We found the hotel staff to be extraordinarily attentive, friendly, and helpful. They were responsive to every need we expressed. The junior suite was spacious, aesthetically pleasing, and comfortable. We enjoyed the delicious breakfast buffet as well as one excellent dinner in the hotel's dining room. We were delighted with our experience in the hotel and highly recommend it for visitors to Cuenca.

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, March 2, 2015
Dear Peter,

We thank you for the kind review.
We also thank you for helping us to spread the word to other travelers about our renowned service and amenities
We constantly strive to exceed our guests' expectations and take great pride in delivering a five star experience.

We certainly look forward to your next visit.

With Highest regards.

Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2015

We didn't know what to expect, Cuenca was an unknown. The hotel, from the rooms to the staff amazed us -- modern décor, beautiful and comfortable rooms -- and the staff exceeded our expectations and provided a high level of service. The food was good, and restaurant service was excellent.

Stayed February 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, February 19, 2015
Dear Guest,

We thank you for the kind review and for complementing our hard working team; they are our greatest asset in delivering quality experiences.
We also thank you for helping us to spread the word to other travelers about our renowned service and amenities
We constantly strive to exceed our guests' expectations and take great pride in delivering a five star experience.
Thank you for your compliments and praise.
We certainly look forward to your next visit.
With Highest regards.

Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

The hotel oro verde is located near the downtown area of Cuenca. The hospitality is awesome. My first time in Ecuador. This hotel is similar to any 4 to 5 star hotel in USA. Friendly, clean and bilingual staff. Very accommodating to everyone's needs.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, February 18, 2015
Dear Guest,

What a wonderful review!.
I am delighted to read that you enjoyed your visit with us! On behalf of the entire Hotel Oro Verde Cuenca team, we greatly appreciate your kind words about our Hotel.
We also thank you for helping us to spread the word to other travelers about our renowned service and amenities
We constantly strive to exceed our guests' expectations and take great pride in delivering a five star experience.
We look forward to your next visit.

With Highest regards.

Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, New Jersey
Top Contributor
58 reviews 58 reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed February 11, 2015 via mobile

This is my fourth or fifth time ordering the same entree over the past six months. The first evening my entree fettucvine with sals 4 queso was excellent. Since then the consistency changes. Tonights rendition was not good at all, barely any sauce so pretty grainy with grated cheese. A garnish on the plate would be a plus, the plate did not have good eye appeal. The bread on my first visit was excellent, great variety of breads and sticks but since then the bread has consisted of 2 dried out tasteless rolls, I would expect better from a hotel that in probability has a pastry chef. Once my food was delivered I never had anyone come back to the table to ask how my meal was. I was never presented a check so I paid the cashier. For a hotel of this caliber, I would expect a better experience.

butter

Stayed February 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
192 reviews 192 reviews
76 hotel reviews
Reviews in 95 cities Reviews in 95 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed January 29, 2015

The exterior appearance is not great - looks quite cold and old, with limited parking. But appearances are deceiving because inside is a modern hotel with a large restaurant, lounge, pool, and several nice shops. Staff all spoke very good English. They even switched the TV in the dining room to an English sports channel when they heard us talking about sports. Rooms are in a contemporary style, everything was quite new so I assume they have recently remodeled. Cannot comment about location as we did not have a chance to see much of Cuenca but the hotel is convenient to the nearby El Cajas NP.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, February 5, 2015
Dear Guest,

Oro Verde Hotel Cuenca family thanks you for taking some of your valuable time to refer your comment.

We hope to have you back soon.

With highest regards,
Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil, Guayas, Ecuador
1 review
5 of 5 stars Reviewed January 5, 2015

And we're back after a couple decades to see how this hotel has improved. Brand new rooms, delicious food and amazing service from the personnel. And just a couple of minutes from the historic center.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this review, January 11, 2015
Dear guest,

Thank you so much for taking the time to give us your valuable comment.

We are pleased that your liked our new rooms.

It´s going to be an honor to give this flattering comment to our staff since we are working really hard to provide you the best of our service, to make you feel like your own home.

Hope we have you with us any time soon.

Best Regards,
Marcelo Ferrari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Oro Verde Cuenca

Address: Av Ordonez Lasso S/N, Cuenca, Ecuador (Formerly Oro Verde Cuenca Hotel)
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cuenca
#2 Luxury Hotel in Cuenca
#2 Family Hotel in Cuenca
#8 Romantic Hotel in Cuenca
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Oro Verde Cuenca 4.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Cuenca Oro Verde Hotel

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