After backpacking for quite a while, this should have been the day for a real treatment. As it was my boyfriends birthday we booked the 30$ "SPA" package including a 20$ partial massage. First, they sent us to the massage. As my boyfriend had back tension we asked the reception about the background of their employees. The assured, the only have well trained therapists. We went into a cave were we both got our massages. I was quite satisfied with my massage, not the best ever, but okay. However, my boyfriends massage was worth nothing. As i could also hear, because we shared the same room, he asked the "therapist" several times to go "mas fuerte". Would you spend 20$ for a "therapist" who just puts some lotion on? I think, there is another review which refers to the same problem. If you really feel like having a massage here, ask for the name of the "therapist" and do not accept a lady called Veronica/Valeria.
We let the lady at the reception know about our experience, requested to have a chat to the management. We got a free cake as a sorry and probably also because of my BF birthday. It was not possible to talk to the management instead they gave us the general e-mail we can write to. Which we did and even after 1 week, there is no answer.
However, the second part of our stay was worth the money. Just a hint, do not take a nice swimsuit with you because there is a red mud pool and even tough we tried to get the mud out of our suits at the end of the treatment, we were not able to completely remove it.
All in all a nice day, with a big disappointment in between.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.