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“Our Haven in Cuenca” 5 of 5 stars
Review of Casa Ordonez

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Casa Ordonez
2.5 of 5 Bed and Breakfast   |   859 Mariscal Lamar, Cuenca, Ecuador   |  
Hotel amenities
Ranked #1 of 44 Cuenca B&B and Inns
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Our Haven in Cuenca”
5 of 5 stars Reviewed July 19, 2013

We arrived in Cuenca with a 4 night reservation at Casa Ordonez and a plan to rent an apartment after that. Our stay at Casa Ordonez was great and Alberto gave us a lead on an apartment that met our needs perfectly. We will stay at this hotel whenever we visit Cuenca.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chapel Hill, NC
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 12, 2013

I really have nothing to add to the many, many wonderful things that have been said about the Casa Ordonez. Just stay here. Don't even bother looking at other places.

It's hard to imagine a more welcoming place. Every tip Alberto gave us was spot-on. He even sent a bottle of wine to a restaurant to help us celebrate our daughter's birthday. Way, way, WAY above and beyond the call, that was.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerville, South Carolina
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 12, 2013

Casa Ordonez is WONDERFUL! We were forced to cancel our initial reservations and re-plan our trip due to an accident at home. As soon as we arrived, the Ordonez family's first questions were about my health and whether I was all right. We felt like we belonged from the beginning.
This beautifully restored family-home-turned-into-inn is a delight. Senora Ordonez quickly took us on a tour of the entire building, which only confirmed our pleasure at having chosen such a special place.
Our ground floor room was spotlessly clean, very comfortable, and graced with a vase of long-stemmed roses that bloomed perfectly all week long. This is an historic building in which the private baths had to be retro-fitted - while "snug," ours was clean and up-to-date. Even though the hotel is on a busy street in the midst of the historic district, it is extraordinarily quiet at night when the street doors are closed, and sleep was easy.
Daily breakfast is served to order - local fresh fruit, juices, yogurt, toast, croissants, eggs, preserves...and delicious Ecuadorian coffee. Each morning, the tables were already set to welcome us to breakfast in the central courtyard. One morning we planned to leave before the morning meal for a tour, but Senora Ordonez was up early to see us off with breakfast in a bag.
The family and staff are warm, genuine, attentive, and helpful - they offered suggestions when we had questions about where to go and how to get there, they made arrangements for one of our day trips with a local guide (ask about Efrain), and even as we came and went throughout the day, someone was always eager to hear about what we had seen or done.
The hotel's location meant we could walk almost everywhere, or a mere $3 cab ride got us to a slightly further destination. It is so well situated and so safe, there were times we stepped out in the evening just to walk before heading to bed.
Casa Ordonez is special, and we cannot imagine returning to Cuenca without making this our destination. If we couldn't get a reservation here, we would simply have to re-plan our trip around this hotel's availability.

Room Tip: Every room is lovely, but the queen-bed ground floor room is surprisingly private and quiet.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 7, 2013

We recently spent a week at Casa Ordonez. We spent just over a week there in March of 2012, so this was our second visit. My heading for this review says it all.......nothing has changed. I awarded the property five stars in my last review, so that's a very good thing.

In his management of Casa Ordonez, Alberto continues to maintain the proper balance between a 4-5 star hotel and a wonderful, relaxing family home. He and his mother, known to everyone as Abuelita, make you feel as though you are a welcomed guest in their home. Since the property was the family home before it was converted into a hotel, it was very easy for us to fall into this mindset.

There had been no turnover in the staff since our last visit, which is not surprising to me. The staff seems to genuinely enjoy their work and they could not possibly be more attentive to the guests. They strive to make your stay there the best that it could be and they do it with a smile.

Alberto is the consummate host and is willing to assist in every way to make your visit to Cuenca more enjoyable. He provides recommendations for sights and restaurants, arranges cars and drivers, phones for taxis, sets up appointments for tours and spa visits, etc. At my request, he even arranged for a pianist to come to the hotel one evening, to play two hours for our enjoyment in a large upstairs room. I had gotten the idea from some Canadian ladies who had done the same thing immediately prior to our visit last year. The pianist Alberto slected was superb, playing Tangos, Waltzs, Show Tunes, Pop tunes, etc. It was a wonderful evening, not soon to be forgotten.

Breakfasts are still superb. The coffee comes from a plantation owned by a friend of Alberto; the bread for toast is purchased daily at local bakeries; the fruits are fresh and at the peak of ripeness; the marmelade is homemade by Abuelita; the yogurt is the best I've ever had; and the eggs taste like the yard eggs that they are.

I've seen a few negative reviews that mention the need to be quiet and the unsuitability of the hotel for children. My response to those reviews is that your enjoyment of your visit to Casa Ordonez will be very much dependent on your preferences and your expectations. This is not a large, impersonal hotel, where many guests are not concerned if they disturb other guests. This is a small hotel, with a definite family atmosphere. Most of the rooms are upstairs, opening to a gallery which overlooks the central atrium below. Sound carries in this area, so common courtesy dictates that guests make an attempt to be as quiet as possible during the early morning and late night hours. This is not at all difficult to do, even for well-behaved children. It just seems natural to talk in moderate tones and to avoid heavy footfalls on the gallery and on the stairs. The property is extremely secure. There is always someone on duty at the front desk. The massive wooden doors at the street are locked around 11:30 PM, and you must ring the bell for admittance after that time. I, personally, appreciate the fact that everyone entering the hotel after a certain time must be known to the staff to be admitted.

Breakfasts are delightful times, where you have opportunities to meet the other guests and to compare notes and share information about Cuenca. They are a great way to begin your days.

We'll be back for another visit next year. At that time, I expect to find that nothing has changed. :-)

Room Tip: If you have mobility issues, there is a room downstairs that may be better for you. Ask for the &qu...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 23, 2013

We have traveled to Cuenca several times before finding this gem. Be prepared to spend some time just taking in the old time beauty of this charming hotel.. One has the sense of being a guest in a grand home when walking about the sitting rooms and common areas. The complimentary breakfast was served on table cloths by hushed quiet service staff whom we found delightful. Plenty of air for the room due to interior windows opening into the atrium area. Very quiet and secure and right in the center of old time Cuenca. And, hot water! That's not a given in Cuenca where luke warm water often passes as hot water. We strongly recommend your considering Casa Orda.
PS: best for adults without young children

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 22, 2013

My husband and I spent four nights at Casa Ordonez. We felt very safe and happy there. Our room was clean and comfortable. The location was great and there were many shops, restaurants, and other things located nearby. Breakfasts were excellent. The staff was very helpful, not everyone spoke much English, but everyone was extremely friendly and willing to help us. We really had nothing bad to say about our stay and would definitely recommend it to others.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2013

if you are looking for a place to stay in Cuenca that's clean and safe with a great feel and accommodating staff, this is your place. Centrally located, you are a short walk to anywhere in town. I was provided with recommendations and reservations for restaurants, and a cab tour guide(English) who too us to Paute and surrounding areas. This place felt like a home, because, well, it used to be a home! the staff was ultra nice and could not have been more helpful. highly recommend this as a comfortable place to stay. price was very reasonable and it included a very nice breakfast. rooms are cozy but there are several places to watch TV or read.

Room Tip: room in back is probably quieter
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Ordonez

Address: 859 Mariscal Lamar, Cuenca, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Hotel Style:
Ranked #1 of 44 B&Bs / Inns in Cuenca
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Ordonez 2.5*
Number of rooms: 14
Official Description (provided by the hotel):
Beautiful restored "Old Spanish" home, family run, personal service. Our mission statement "Feel at Home". ... more   less 
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Also Known As:
Casa Ordonez Hotel Cuenca

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