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“Wonderful place, excellent people” 5 of 5 stars
Review of Casa Ordonez

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Casa Ordonez
2.5 of 5 Bed and Breakfast   |   859 Mariscal Lamar, Cuenca, Ecuador   |  
Hotel amenities
Ranked #1 of 41 Cuenca B&B and Inns
Mesquite, Nevada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Wonderful place, excellent people”
5 of 5 stars Reviewed January 11, 2013

Casa Ordonez was recommended to me by a friend who could not say enough nice things about the place and Alberto, the proprietor. My room was very comfortable and was always kept very neat and clean and each morning they provided me with an excellent desayunar to get the day started. The hotel is only a few blocks from the town center, so is easy walking distance to history. A place to stay however is only as good as the people who are looking after you during that stay and I can say with equivocation that my amigo Alberto knows how to operate his business. You need direction, general information about the city, something specific, Alberto is there to provide his friendly assistance. If you are in Cuenca, don't stay anywhere else.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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232 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2013

What a lovely experience! Centrally located Casa Ordoñez was a wonderful discovery on my first trip to Cuenca. We arrived early in the morning and were offered breakfast for no extra cost. The room was comfortable and we loved the cosy relaxing reading area, perfect to hide on a rainy afternoon. Mrs Luzmila treated us as part of the family, told us stories about their family, the house and Cuenca. Alberto and Maria Ines, her children, were also very helpful and friendly. They suggested great restaurants as they don't operate a restaurant. The rest of the staff were also efficient and helpful. It was also clean and well kept and no problem to use wifi.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 7, 2013

I stayed here on a family holiday. We had emailed ahead to check whether it was suitable for children and a staff member confirmed that it was but it really wasn't and we left early.

Firstly, the wooden interior is beautiful - but creaky. Every step you take makes a loud noise. The atmosphere is hushed and quiet so you feel like you're making a huge racket just by walking up the stairs.

On our first afternoon we were told off because our toddler was making noise on the stairs - the woman on reception told us that her mother (the owner?) was trying to rest! We were not being particularly loud, and it was about 3pm. We were also the hotel's only guests at that time.

Sleeping is difficult because the windows open onto an interior 'courtyard'; meaning that not only can you hear every single noise outside but the inside of the rooms are very stuffy.

The waiting staff and cleaning staff were very friendly and helpful, but overall we didn't find it a comfortable or relaxed place to stay and left early for somewhere more suitable.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 18, 2012

We recently stayed at the Casa Ordonez for 2 weeks, and wish we could have stayed longer. We accomplished exactly what we wanted to do during our stay, and that is to relocate to Cuenca. The best thing we did was to find the Casa Ordonez and become acquainted with the Ordonez family. The Casa Ordonez is centrally located and is within walking distance to almost all the locations that we wanted to see. The entire staff at the Casa Ordonez went over and beyond our expectations. We will remain in constant contact with Alberto and look forward to relocating as soon as our house sells in the US. Without the help of Alberto I'm not sure if we would have received the information that firmly made our decision to make this major move. I want to also send a special thanks to the entire staff especially Momma. It was a blessing to wake up to her wonderful smile and willingness to help us in our every need. In addition to Mamma, and Alberto, we would like to thank Maria Inez, Edwin, Elfra, Rene, and Marcia.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 2, 2012

We wanted to stay longer but could not get a reservation for a full week. Instead, we also stayed nearby at Los Balcones, another great option in this aera. Having stayed at both we have a basis for comparision.

Service: It was truly outstanding. All key personnel spoke good english and were very attentive and helpful. The owner gave us a background on the property. It has been in his family since it was built and he recently had it painstakingly restored and updated to 21st century standards. This includes wiring (3 pronged plug-ins for your laptop!) and plumbing. From taking our baggage to our room, to breakfast, to securing taxi to the airport, they were truly outstanding individually and as a team.

Value: We paid $65 a night for two beds, bathroom with shower, tv/dvd, wifi and breakfast. Slightly less than Balcones and very reasonable. Cash or credit.

Sleep Quality: This has to be rated based on Cuenca/Ecuador norms because finding decent sleep throughout Ecuador was a challenge. We have traveled to many countries and found Ecuador to be a very noisy place making getting a good nights sleep difficult. Earplugs are a must. That said, based on Cuenca norms, this place has to be at or near the top from a sleep perspective. You will only know this if you've tried other places. Why? First, the hotel is in the middle of a block making traffic noise less of an issue (since only the front of the building is exposed to the street). Second, only one room (of 12) has an exterior window. This could also be viewed as a downside for those who like fresh air. Given the air quality in Cuenca (not great due to traffic congestion/diesel), we did not see this is a negative. Third, the owners do not operate a restaurant (except for breakfast) in their lobby like other hotels. At Balcones for example, the restaurant noise and ambient music wafted up to the rooms until 11 pm each night. In speaking with the owner at Ordonez, they realized this problem and opted for quiet over the restaurant revenue. Forth, they put in an exterior door that limits the traffic noise from outside. Fifth, they invested in their beds and bedding. Good mattresses, linens and comforters as well as the first decent pillows we'd slept on (4 prior hotels to this one). Lastly, they were just very concious of keeping the noise levels down. Whispering in the mornings during breakfast fo example. If you want to stay downtown and sleep is important to you, put this place on your short list.

Cleanliness: The rooms and lobby were clean and orderly. No issues there.

Location: Ideal really. Just north of the Central core by 2 or 3 blocks making it slightly less busy, but still close enough to walk to everything in El Centro. You'd only take a taxi if you wanted to go the the malls or the newer section of town east of the river.

Rooms: We had a spacious room with 2 full sized beds, desk, two chairs, tv/dvd player and a decent size bathroom with shower (no tub). Basic furnishings with the highlight being the beds as previously mentioned. There was both a wifi and a wired connection in our room.

The one drawback for us was our room had two stained glass windows that faced the inside of the hotel overlooking the lobby area. We had the same privacy issue at Balcones and have concluded this is just the architecture of old colonial homes that have since been convereted into Hotels. The center courtyard area at one time was probably open air, thus windows in the rooms that open inward to the structure. Our suggestion would be to request a room not overlooking the central lobby area if possible. They do have a few and they'd probably be even quieter with less light entering your room. One thing for the hotel to consider is putting in internal shades. You cannot see into the rooms, it's more an issue of morning light entering the room before you want to wake up. If you are sensitive to light, we'd suggest bringing an eye mask for sleeping.

One other bonus we liked about this place vs. Balcones is they have a common area with a big screenTV and sectionals where you can congregate and relax outside your room. There also, books/magazines in english and 100's dvd's and cd's for the guests to use in their rooms or the common area.

Room Tip: Ask for one in the back not overlooking the central lobby. This would be on the south end of the bu...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2012

This is a lovely hotel, family owned and operated, in a wonderful central location in Cuenca. There are only 10 rooms in this converted house built in 1906 for Sr. Ordonez. The center of the hotel is a skylight, and the rooms circle the perimeter. There is so much warmth and history in this hotel, that is easily bypassed as you walk down the street. But the staff become a part of your family, or perhaps you become part of their familias. A full breakfast is served every morning which is included in the rate. Fresh fruit, yogurt, coffee, toast and eggs as you like them. The owners and staff go out of their way to make your stay memorable. I just cannot say enough.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tavernier, Florida
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 23, 2012

Thanks to Alberto Otdonez, his Mom and all the staff our 1st stay in Cuenca was like being at home. Staff was always there to help us find our way to various locations. Alberto was kind enough to find the 3 women from Key Largo, fl a driver that took us on the tours that interested us. The Casa Ordonez has a lovely history and the rooms are clean, comfortable and reflect the culture of the city which is warm and friendly. The Casa is centrally located for shopping, sightseeing and of course eating local cuisine. So glad we found CASA ORDONEZ

Room Tip: our room had windows that opened onto a sky lite sitting area.....made the room bright and airy.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Ordonez

Address: 859 Mariscal Lamar, Cuenca, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #1 of 41 B&Bs / Inns in Cuenca
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Ordonez 2.5*
Official Description (provided by the hotel):
Beautiful restored "Old Spanish" home, family run, personal service. Our mission statement "Feel at Home". ... more   less 
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Also Known As:
Casa Ordonez Hotel Cuenca

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