While in Quito we used "Access Equator" tour agency (accessequator.com) to set up some of our tours. They were outstanding in all ways. Ask for Vernonica or Nelson (they both are good English speakers). Veronica set up an old town walking tour and an Otavalo tour, both of which were led by knowledgeable and good tour guides. Veronica was very thorough in everything. Nelson himself picked us up at the new Quito airport late at night. They also arranged for taxis to pick us up on three other occasions, one of which was at 2:30AM at our hotel to take us to the airport and the driver was right on time (no small feat in 3rd world countries). Their communication to confirm things and afterward was excellent. I would highly recommend them and would use them again. They are located in old town just down the street from the San Francisco de Quito hotel.
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