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“terrible service” 1 of 5 stars
Review of The Secret Garden

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The Secret Garden
Calle Antepara E 4-60 los Rios | Sector San Blas, Quito, Ecuador   |  
Hotel amenities
Ranked #35 of 139 Specialty Lodging in Quito
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“terrible service”
1 of 5 stars Reviewed March 11, 2014

over priced totally and completely. also service is terrible. after paying 33 dollars for a double room ( led to believe it was 30 but then they walloped tax on top of that !) we expected breakfast to be included but were sadly disappointed. room was freezing. no atmosphere in the bar. showers cold. ten minutes after complaining about shower they brought me to a gas powered one which was hot. I advise walking two minutes down the road to Hostal Oasis where its 21 dollars for a double. room is still cold but asked and got lots of extra blankets. staff are nice and place is very clean.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    47
    76
    55
    35
    23
See reviews for
12
84
62
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 11, 2014

A friend, and my girlfriend and I stayed here for a few nights in two double rooms.
The atmosphere is great and it's a really good place to meet other travellers. Especially in the bar on the top floor where there are incredible views over the city.
We found the rooms pretty expensive by Ecuadorean standards, and they were a bit dark. The shower on the ground floor of the 'other side' was one of the 'floating kettles', and a bit disappointing. Also, having to pay for breakfast (admittedly a good one) every morning started to add up.
However, the staff were very friendly and helpful and there are plenty of trips and activities on offer. I'd recommend the Secret Garden.

Stayed February 2014, traveled with friends
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed March 6, 2014

I just stay one night in this hostels, why ??? because of the cleanness my bed was really dirty, sorry guys but you can't offer these kind of bed for your clients.
the rest of the hostels was ok, just the breakfast was really poor… I really doesn't reccomend this place

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2014

We stayed here for one night.

Pros: Great view from the balcony. Meeting other hostelers.
Cons: The sheet were very dirty. The hosts (locals) and the travel agency were not really that helpful - we had to go all about town by ourselves to organize a day trip. Not entirely cheap.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Cleanliness
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Paracas, Peru
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

the terrace.. arrived at night and THAT view just took our breath.. or was it the altitude? we had a doublebed room without a window.. but the bed was ok though. They should check the bathroom ceiling cause it was totally covered with mold.. breakfast were rather poor, communal dinner nothing special

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow, United Kingdom
Top Contributor
119 reviews 119 reviews
86 hotel reviews
Reviews in 79 cities Reviews in 79 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 26, 2014

Those stairs! If you have just arrived into Quito the altitude is a killer and the reception for this hostel is right at the top in the bar. Once you catch your breath though, the terrace is amazing. Fab views of the city and a good place to read up on stuff to do in the area. Family style dinner was ok value for money, no kitchen to cool your own food otherwise but plenty places to eat cheap nearby. I arrived on a Sunday and they are legally not allowed to sell booze then, bit of a bummer. Besides the bar the social spaces are lacking too. My room was small and dark by comfy bunk and massive locker. The adjoining travel agency was great- orientation talk in the morning followed by a free city tour was fab! Laundry on site too so really good services on the whole. I preferred other hostels in the area more but a good base for your first Quito adventures.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Port Orchard, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014

My wife stayed three days and two nights at Cotopaxi and we just loved the three dogs! Ma sh, Daisy and Milo were so sweet!

We went for a long walk with Milo and Mash and they stayed near us for hours.

All three dogs rested nicely in front of the fireplace.

They were so well behaved!

Our stay at Cotopaxi was wonderful. The three dogs added value for us.

Marg and Gerry

Room Tip: We loved our room in a set of three rooms. I loved starting a wood fire in the wood burning stove.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Secret Garden

Address: Calle Antepara E 4-60 los Rios | Sector San Blas, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Restaurant
Hotel Style:
Ranked #35 of 139 Specialty Lodging in Quito
Price Range (Based on Average Rates): $
Number of rooms: 63
Official Description (provided by the hotel):
The Secret Garden Quito is a friendly Australian/Ecuadorian/French family run hostel conveniently located in a quiet, authentic cobble-stone street in central Quito. Our 'barrio', or neighbourhood, is one of the few remaining Colonial districts and even our building is protected by a United Nations World Heritage listing. With a big improvement in security in the Old Town in recent years, plus 24 hour police patrols, our neighbourhood now enjoys a level of safety and security equal to (or often better than!!) most international capital cities.But there's more!!Our beautifully restored colonial building features a rooftop terrace/restaurant/bar with breathtaking views of the historical Old Town. Feel free to browse our hostal book exchange, chat with our friendly Ecuadorian and foreign staff, check your email (free use of computer and free Wifi), or just relax listening to any of our wide selection of music. ... more   less 
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Also Known As:
The Secret Garden Hotel Quito

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