We stayed at Hotel Quito for 2 nights before a tour and, although we liked the hotel, we had an issue with the front desk.
The Good: Check in on Christmas Eve was quick and efficient Our room was clean and comfortable with a nice view. Room service was resonably priced,and quick and the food arrived hot. There was free WIFI through out the hotel and 3 computers available for guests.
The Bad: The next morning (Christmas) I asked the front desk if the Museo Del Banco was open and was told that everything was open. I also asked if we had to do anything as I and reserved the previous night and the tour had reserved that night and was told no.
We walked all the way down to the museum and found that it and almost everything else was closed. When we returned to the hotel my daughter commented to the desk manager that they should have checked to make sure that the Museum was open. He not only told her that they had called to see if the museums were open for other guests, but he started to laughing that we had walked all the way there and back. Then when we got to our room, we found that our keys no longer worked. The same clerk who told me that we did not have to do anything fixed them. Neither would have been a big deal, but the manager laughing and no aplogy was, to me, a sign of poor customer service.
- Official Description (provided by the hotel):
- Located in the heart of the most exclusive residential and corporate area. With an incomparable view to the city or valley from every guestroom. The Hotel lays on a 7.5 Acres, superbly located on top of a hill, overlooking Quito's metropolis and volcanoes. Next door to the U.S. Ambassador's Residence. ... more less
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