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“Having a Drink at the Lobby” 4 of 5 stars
Review of Sheraton Quito

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Sheraton Quito
4.5 of 5 Hotel   |   Avda. Naciones Unidas Y Republica, Quito, Ecuador   |  
Hotel amenities
Ranked #19 of 109 Hotels in Quito
Lynbrook, New York
Top Contributor
114 reviews 114 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
93 helpful votes 93 helpful votes
“Having a Drink at the Lobby”
4 of 5 stars Reviewed May 24, 2014

I went to the Sheraton Hotel - Lobby to have a drink and talk with some friends.

The decoration and atmosphere is nice, modern and clean. It was a great surprise to find that Jaime Baca form the legendary group "Los Hermanos Baca" is playing there, his music and repertory is fantastic and he really set the mood in that place.

The service is OK, for some reason in Ecuador the waitress and bartenders take so much time to serve a simple drink.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, June 12, 2014
Dear marcelony

Thank you for contacting us about your experience at our Lobby Bar, we are glad to hear that you really enjoyed your time with us and that our music offer fulfilled your expectations.

Please be sure that your feedback will help us to continue providing quality service and in the same way to constantly improve our product.

Hope to see you soon at our Hotel.


Kind regards,

Michel Thorin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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    108
    22
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
california
Top Contributor
76 reviews 76 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 22, 2014

We stayed here the night before going on a week long cruise in the Galapagos. The cruise line had put up passengers in the JW Marriott which was about another 30 minutes into the city (it is a good hour drive from the Quito airport to the city). They were jealous of our opportunistic location which cut down on the drive, was across the street from a Citibank location and the Mexican Embassy (one of their staff was washing cars while wearing a suit.....fun to watch from 20 floors up). The unexpected find was that the restaurant at the hotel is TERRIFIC with great Ecuadorean cuisine.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, July 3, 2014
Dear smerdlapgraslbinder,

Thank you for your kind remarks about our Hotel and the service that you experience with us. We are happy to know that you enjoyed our Restaurant Cook's and our cuisine.

It's a real satisfaction for us that your recent stay has been excellent.

We hope to have you again in our hotel to provide the quality service you deserve.

If you have any requests or aditional comments please contact us, we'll be happy to assist you.

Warm regards,

Michel Thorin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Top Contributor
107 reviews 107 reviews
57 hotel reviews
Reviews in 74 cities Reviews in 74 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 12, 2014

This is an exceptional Sheraton. We had no complaints about our room -- clean, well, appointed, very comfortable bed, everything in working order, free wi-fi. The staff was very friendly and helpful in making transportation arrangements. A large upscale mall is across the street. Plenty of nearby restaurants, but we ate at the hotel restaurant, Cook's, which was excellent and moderately priced. There is a fitness center on the top floor.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, June 19, 2014
Dear MandJ-Hawaii

Thank you so much for your kind remarks about our Hotel and services; we are happy to know that you enjoyed your stay with us and in our city.

We hope to have you again in our hotel to provide the quality service you deserve.

Any questions, suggestions or additional requests you may have please contact us, we will be happy to assist you.

Warm regards,

Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ukraine
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 11, 2014

We were there in April for a weekend, this hotel is what you expect from a Sheraton in terms of quality in a very centric location. Staff was fabulous which was a first to me in Ecuador after 8 months living here and traveling quite a bit around the country. The best thing of the hotel was the Sunday brunch, highly recommended!!!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, June 19, 2014
Dear ua12

Thank you for letting us know about your experience at Sheraton Quito, we greatly appreciate your comments about our service and our Sunday brunch.

We hope to have you here very soon to enjoyed the service that makes Sheraton Quito the best option in Quito.

Please let us know if you have any questions or request for your next visit.

Best regards,

Michel Thorin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 6, 2014

This is a good hotel which lived up to the Sheraton name. It has a good location, being in a street filled with restaurants. Across the road is a big mall so there is easy access to food and shopping.

Staff were friendly and the check in staff allowed early check-in, which I appreciated greatly. The room was cosy and spacious. Wifi was readily available and reliable in the room too.

The gym on the top floor was fairly well equipped.

Definitely a hotel I would recommend to stay in Quito.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, June 12, 2014
Dear hotspot78

Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve.
It's a real satisfaction for us that your recent stay has been excellent.
We hope to have you again in our hotel to provide the quality service you deserve.

Best regards,

Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 8, 2014

Great location in Quito, nice lounge (for Platinum members or you can pay $25 pp to enter). Nice lobby. Poor service all the way around except for one person in the restaurant and the bellman Tony.. Very disappointing stay. When I had the air conditioner on in the room it blew air that smelled like raw sewage. The TV didn't work, supposedly my reservation was never received so every day it was a hassle factor and the price kept going up even though I provided my corporate SET code. All in all I would NOT recommend staying at the Sheraton.

Room Tip: Would recommend rooms on the 9th floor rather than the 10th since the 10th floor has the lounge and...
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  • Stayed April 2014, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, May 26, 2014
Dear Sealizis,

Thank you for your comments about your recent experience at Sheraton Quito; please be sure that we are taking the corrective measures to ensure that this kind of inconveniences don't happen again.

Please, accept our sincerely apologies for not having succeed yours expectations during your time with us.

Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.

If you have any questions, suggestions or additional requests please contact us, we will be happy to assist you.

Kind regards,

Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2014

After traveling for a month, we stayed at the Sheraton Quito on our way back to the States. It was exactly what the doctor ordered. The rooms are large and comfortable, the food at the restaurant was fantastic, the showers are remarkable and the beds heavenly. The only thing that you need to be aware of is that the hotel is about 45 - 60 minutes from the airport by cab. So, if you are just coming in for one night, like we did, be aware that you have to plan for a long drive. But, we found it worth it. The hotel is centrally located, so you can't go wrong.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheUIO, General Manager at Sheraton Quito, responded to this review, May 26, 2014
Dear Thomas G,

Thank you so much for your valuable comments about your experience at Sheraton Quito, we are happy to know that you enjoyed your time with us and certainly we will let all of our associates know about your kind remarks.

We hope to have you back here very soon.

If you need any assistance please contact us, we'll be happy to assist you.

Kind regards

Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Quito
#9 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#21 Family Hotel in Quito
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points

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