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“Perfect for our needs” 5 of 5 stars
Review of Hilton Colon Quito

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Hilton Colon Quito
4.5 of 5 Hotel   |   Avenida Amazonas N19-14 y Patria, Quito, Ecuador   |  
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Ranked #24 of 109 Hotels in Quito
Cairns, Australia
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Perfect for our needs”
5 of 5 stars Reviewed February 16, 2014

My daughter and I stayed here for a week at the start of our three month South American adventure. I was completely exhausted from work and the incredibly long journey getting to Ecuador from Australia when we arrived and wanted somewhere to recharge before really getting into the trip. This hotel was perfect for the job. Everything was so easy and the service was great. We had a late flight arrival, checking in at about 1am and it went very smoothly. We were given a spacious, quiet room on the 14th floor with a lovely view overlooking the park. Decorated with fairly standard higher-end hotel style, great bathroom with big fluffy towels and really comfy beds for the all important holiday sleep-ins. The only minor fault was no bar fridge to keep our water bottles cold but it was easy to have an ice bucket delivered. Loved the magnificent, huge displays of the fresh roses Ecuador is famous for in the lobby.

Cafe Colon (the hotel restaurant) was really good value for money. Great service and food. We ended up eating lots of dinners and every breakfast here. One thing to note is you can't have alcohol in restaurants and bars on Sundays after 3pm! The bar serves pretty good tapas most evenings. Room service does great pizza.

The guys at concierge were very helpful getting us taxis. They are very cheap. It's a short $4 to get to the old colonial part of the city and actually just about all the sights are a short taxi ride away (traffic permitting). They also organised a taxi to take us out the the Equator, wait for us and bring us back for $40. There is a market in the park across from the hotel and another around the corner selling all the usual Ecuadorian market stuff. Well worth a look. On Sunday, the park market has lots of art. We also did a couple of day tours using tour companies - 'Happy Gringo' and 'Purelife'. Both good.

I would stay here again for sure.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, February 17, 2014
Dear Values Guest,
We are pleased to have read your review and had the time to enjoy the beauties that Hilton Quito is surrounded by.
We wish you a safe trip from all Hilton Quito’s Staff.
Looking forward to welcome you again in the nearest future,
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741 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 7, 2014

The hotel, even if gained an high rate, does not have double glazed windows. So if you have assigned a room at a low floor (I was at the 6th) the noise from the street doesn't make you sleep. I reported the problem because my first room assigned was at the 4th floor, but even the 6th floor didn't make any difference. When I complained the morning after I was promised to have a room at an higher floor in my next trip, but no compensation was offered for this time. I will keep you posted.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, February 10, 2014
Dear valued guest,
We appreciatte your review and we are deeply sorry we could not meet your expectations during your last stay with us. I have personally investigated on the subject and Hiton Colon Quito will take appropriate action. Your comment is valuated as well as your opinion in order to improve our service and hospitality. We are expenting your return in the nearest future from which it would be a pleasure to hear your opinions and suggestions personally.
Best Regards,
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USA
Top Contributor
76 reviews 76 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed February 6, 2014

I would never choose this type hotel on my own, but Lindblad Galapagos Tour used this hotel, so we went with it, and were pleasantly surprise in some ways. Seemed that many of the guests were tours, which makes sense since it is a large high rise hotel by an American chain of hotels. Much nicer and better maintained than most Hiltons, and service was large-hotel-impersonal but still very good. Rooms are roomy and nice, in an American-chain-style kinda way, and views on the Old Town side are great. We moved to the Plaza Grande (see separate review) on the old square after the tour dates were used up, as personally, we greatly prefer boutique style hotels, and a more walkable area. As an FYI, Ecuadorian Tours, located down the street, is an EXCELLENT tour agency, and seemed to be much more reasonably priced than Metropolitan Tours, also on that street. We traveled on our own after the Lindblad trip, and Ecuadorian provided us with Leo, a very professional and educated driver/guide who was fluent in English, very knowledgeable, polite, accommodating, and also, a very safe driver. He went above and beyond to help us when we had problems due to the Tungurahua volcano eruptions, as did Catalina at Ecuadorian Tours. They not only saved our trip, but made it more enjoyable in the long run. Highly recommend them.

Room Tip: View of Old Town from our 16th floor room was delightful. Second stay, was on the other side, view...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, February 10, 2014
Dear Guest,

We are pleased to have read your comment and to aknowledge we have created a great experience during your stay. If there is any suggestions do let us know as we would love to be your preffered hotel on your next visit to Quito!
In the name of all Hilton staff we wish a safe trip back home.
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Milford, PA
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 5, 2014

I was in Quito in Dec. My friend and I spent 2 days before our trip to the Galapagos and one day after at the hotel. The service was excellent, the room was spacious, very clean and up to date. There was a lovely large bathroom with a granite topped vanity, and nice fluffy towels. We had free wifi in the lobby and the lobby was beautifully decorated with large vases of fresh flowers that were changed every couple of days. We were there before Christmas so there were also tasteful Christmas decorations throughout. We ate breakfast and dinner in the upscale cafe and were pleased with the selection, quality and prices. The breakfast buffet was quite impressive and everything looked freah and nicely presented. Definitely a highly recommended hotel.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, February 7, 2014
We thank you for your review!
Hilton Colon Quito is glad read that your stay was a great experience. We shall pass your compliments directly to the Cafe Colon staff for their selection and quality food. Hope to see you again in 2014.
If you have any further comments and reviews kindly contact us driectly, your opinion is highly valuable to keep on improving our facilities and excelling our Hilton Service.
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Brighton, United Kingdom
1 review
5 of 5 stars Reviewed February 2, 2014

The Hilton at Quito was excellent; staff were friendly and attentive, but not over-bearing. The rooms were clean and fresh and the cleaning staff eager to make your stay pleasant. Quito is a great location, the 'old town' of Quito is fabulous, i spent two full days between meetings walking the city. The locals were friendly and i felt safe at all times. I have already booked a return with my family.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, February 4, 2014
Its great to read about your enjoyment in Quito as well as in the hotel, we are more than glad to welcome you again to our establishment. We will be expecting you with a warm welcoming as Hiton and as Quito citizens.
Our best regards and we hope you had a safe trip.
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Coquitlam, Canada
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 30, 2014

Good international quality hotel that we used on our way too and from the Galapagos and Amazon jungle.

Nice executive level lounge, good breakfast, very large rooms, Park next door- buy some plantain chips form vendors in the park - 50 cents for a large bag - great snack.

Close enough to walk to the old town.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, January 30, 2014
Thank you for your review!
We appreciate your comment and we are glad to read that your stay with us was pleasant especially in room space, executive lounge and breakfast.
We wish you our best wishes and hope to see again in the nearest future.
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Frisco, TX
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 28, 2014

Thie Hilton is at the corner of a very busy intersection with lots of shopping nearby. Right across the street is a large family park with street food and many local vendors. We used the exceptional bell staff to arrange taxis and recommend places to visit. The executive lounge was very convenient for breakfast and evening cocktails. This is the only place on our entire trip that we met any other US Americans. Loved the bar near the front entrance too. I was disappointed to hear that the small casino in the hotel has closed. This was a great place to stay before and after our visit to the Galapagos.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, January 30, 2014
We appreciate your comment and we are glad to read that you stay with us was enjoyable especially the breakfast and executive cocktails. Regretfully we where no longer able to keep the Casino due to government regulations, however we hope your visit to Galapago's Islands was as pleasant as your stay at Hilton Colon.
We wish you our best wishes and hope to see again in the nearest future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colon Quito

Address: Avenida Amazonas N19-14 y Patria, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Quito
#10 Luxury Hotel in Quito
#12 Family Hotel in Quito
#12 Business Hotel in Quito
#14 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Colon Quito 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Strategically located in Quito, the capital of Ecuador, the Hilton Colon is only 15 minutes away from Mariscal Sucre International Airport, and is surrounded by cultural, tourist, commercial and financial centers. Our excellent location is only minutes away from the old Colonial ... more   less 
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Also Known As:
Hilton Colon Quito Hotel Quito
Hilton Hotel Quito
Hilton Quito

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