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“Exceeded expectations” 5 of 5 stars
Review of Swissotel Quito

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Swissotel Quito
4.5 of 5 Hotel   |   12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador   |  
Hotel amenities
Ranked #17 of 106 Hotels in Quito
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Exceeded expectations”
5 of 5 stars Reviewed December 22, 2012 via mobile

Very large and clean rooms. Triple room fit 3 kids comfortably. Consistently good service and very nice breakfast buffet. Would be a 5 star hotel anywhere and exceeded our expectations for equador. One note is that concierge questions were more responsive by email than telephone.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, February 8, 2013
Dear guest,

Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay and our breakfast buffet. We will be looking forward to host you again soon.

Kind regards,
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479 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
78 reviews 78 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 19, 2012 via mobile

We had problems at check in, with air conditioning in our room and with the attitude of the management. We had an executive room with lounge access but the lounge was lacking in atmosphere. Few we're using it's facilities. There was a heavy emphasise on food keeping warm which is never successful. Smaller fresh snacks would be more appreciated. We could not understand serving free wine only after dinner at 8.30 and then only opening half bottles!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wayland, Massachusetts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 16, 2012

For the price this hotel was fine. It has an odd noisy and somewhat strange lobby. The rooms are clean. The airconditioning in the room did not work, so that cost us a decent night sleep. They brought and ice machine style air "cooler" but had to be called to replenish the ice. Bedside clock flashed 12:00. The little things that differentiate attentive staff were lacking. Fine if you are sto[ping off on the way to the Galapagos, but there must be better hotels with more charm in Quito.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Directora V, Director General at Swissotel Quito, responded to this review, February 8, 2013
Dear guest,
Thank you very much for sharing your opinion. We apologise sincerely to not meet your expectations. we are very sorry for the inconvenience of our air conditioner, we had a few problems with it but now is fixed and working perfectly.
Once again thank you for posting your review. We hope that you will visit Swissôtel Quito again soon.

Kind regards
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Walnut Creek, CA (SF Bay Area)
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 16, 2012

Since we only have one Swissotel in America, I was totally unfamiliar with this chain. In fact, I had never heard of it since I've never been to Europe and wouldn't have known to consider it for my Asian travels. I now know that this is one of the finest five star luxury hotel chains of the world, up there with Shangri-La and the Pan Pacific. In Quito, it's an oasis in the middle of a fast paced, noisy and congested city.

I believe I need to start with the most important fact: Quito's new international airport will open in February. Currently the airport is old and small but quite convenient to the hotel if you arrive at night. Having driven past the area of the new airport on half completed dust ridden roads that will obviously not be ready for the opening, be aware that this may completely change the semantics of all the reviews you read. Ecuador, although beautiful, is still South America and there is a reason why Latin American mutual funds are the only asset class in 2102 not to show an above average gain. But for now, let's assume that the hotel choice for tour operators will remain the same. Just be prepared for a huge difference in transporting you there. Getting from the Swissotel to our connecting Amazon flight on a Friday morning took us almost an hour, whereby it took 10 minutes for the late night arrival. (If you are unaware of the Quito traffic issues at peak times, be prepared). Since the new airport is located miles from the city center, one can only imagine that 2013 will bring the reviews down a bit thanks to the obvious lack of new infrastructure. Having said that, the quality of the hotel will have no relationship to this important change that appears to be years from the appropriate state of readiness.

In the interest of not sounding like every other review, let me first reiterate the basic facts: Almost everyone that chooses a Galapagos vacation that is at least 4 star quality will wind up here for at least 2 nights; if you are lucky enough to also explore the Amazon and even the surrounding Andes regions (which you should), you will have several stays on different nights. Unlike most cities, Ecuadorians recognize that the future of their economy is tourism and perhaps agricultural exports. (The limited oil exploration will run dry in 10 years or so). Thus, although this hotel is the primary spot for conventions, business functions and wealthier locals that simply enjoy their relatively newfound wealth, the hotel also acts as a base camp for tourists in transit.

Most flights from the USA arrive from Miami or Houston at the ridiculously late hour of 11 PM or later. If you are coming from PST, the change to EST will mean you are exhausted but not quite ready to sleep due to the time change. Fortunately, you will be deceived by driving empty roads for a quick 10 minute drive. Upon each arrival, you will be handed hot towels and a wonderful warm alcoholic wine drink that I'm told is unique to Ecuador. The hotel lobby is beautiful and modern with an ample front desk and concierge area. In the lobby area are two restaurants, a bar and a short walkway to the other 4 restaurants and a host of upper end shops. The hotel shares a space with an attached condo which allows guests access to a large indoor heated pool, large gym facility with numerous cardio and weight machines and a spa. Although we did not partake in any spa services, we attempted to look at the menu of services. Unlike the front desk, the spa staff speaks about two words of English. This is NOT a criticism because I believe Americans are the ignorant ones for not being taught multiple languages like most of the world. Just know that you may need a phrase book if you have time to use the spa.

The beauty of this hotel is that many of the upper floor suites are actually appropriated to tourists instead of business people or locals. Based on the dirty looks we received from two young Spanish hotel guests when we inserted the key card and pushed the 11th floor, we are guessing that most citizens and even businesses can not afford whatever prices are charged. Most of you will have no idea anyway because the price will have been built into your package. We were there on 3 different transit stops and received the suites 2 of the 3 times. In fact, on the last two nights, the air conditioning in the room was throwing heat and we did not sleep at all as a result. The next morning they said they would send someone right up to fix it while we were visiting the thermal hot springs, a 2 hour drive. When we returned, the staff on duty had no clue about or request and apparently no idea how to communicate that we wanted the air fixed NOW. Again, we understand that Latin America and countries and urgency of anything in the same sentence is an oxymoron. So instead they just gave us an even better suite and sent up a rather expensive bottle of wine and some food for free. Very nice touch !!

Breakfast is included however many of you may not get to enjoy it due to early flights, connections or pickups for local activities. This would be a huge shame because Cafe Quito, a buffet style restaurant features a wonderful array of local and international favorites including 5 or 6 kinds of local juices, eggs, humitas (my favorite, an Ecuadorian tamale that tastes like cornbread), the leanest meats you've ever had, cheeses, rice, a chicken dish, eggs, a sausage that I've never had before, also awesome an omelet station, various fresh breads (very good in Ecuador) and various fresh fruits (try the gooseberries). They do offer a small breakfast station from 4 to 6 AM for those with early schedules but if you have one free day as we did for Quito exploration or just resting, don't miss it.

By the way, the same restaurant for dinner is an even better choice. For under $40, you get a complimentary glass of wine and the dinner features a pasta bar where you bring your choice of any combination of fresh tri-tip, sirloin, chicken, pork, shrimp, mussels and calamari to the chef. Then you pick a pasta and a sauce and he stir fries it fresh. Ecuador seems to have the tastiest Bolognese sauce I've ever had anywhere so that's my choice but the four cheese sauce and pesto is also to die for. We also ate at the sports bar: Reasonably OK pub food with a local flair like churascarra style meats but very slow service and the place was empty; about $38 for two with beer. And we highly recommend Tanoshi, the Japanese restaurant. As strange as that sounds, the sushi is incredibly fresh as almost everything is in Ecuador. We also tried a local seafood soup that we had never tasted; also delicious. This was the priciest of most of them, running about $50. Tips are included in Ecuador on the bill at fancier restaurants and there is 7% VAT tax so no need to tip more unless your experience was extraordinary. You should tip bellboys and the like a few bucks

As for the rooms, we have nothing bad to say. The suites have two bathrooms complete with lots of designer toiletries and a nice 38 inch flat screen TV that has 95 Spanish channels and 1 English one where you can watch repeats of The Big Bang Theory and Greys Anatomy. The beds are firm but not as bad as Asia but very comfortable with plush pillows and high thread count sheets. The rooms are nicely appointed and even the non suites are average to above average size. The structure is excellent; didn't hear any neighbors and street noise varies depending on what side you face. Basically everything you'd expect from a 5 tar hotel. They will store your luggage while you travel elsewhere so we highly recommend taking a smaller bag if you are going to 2 places; we left our dirty Amazon clothes while we visited Galapagos, Cuenca and the cloud forest.

Finally, a word about Quito itself; The city is like any other developing nation's largest city; very crowded, filled with pollution from buses that run on diesel and a traffic problem that matches any big city. However, it's also got an upscale feel and is relatively safe to explore on foot. If you have a half day, try exploring the colonial quarter or visiting some of the nice churches or museums; our guide took us on a half day tour. There is a SuperMaxi down the street where you can buy water, beer or other sundries at inexpensive prices. Be warned that at 12,000 feet, you will probably need to acclimatize to the thin air so try to keep the heavy walking at a minimum to start. But rather than just use the hotel as a base, we encourage you to go out and meet some locals. Quito is recognized as a UNESCO world heritage site and is worth taking the time to explore for a bit. Although the expats prefer the smaller enclaves., most of them only move to Ecuador because they didn't save enough money and want to retire where it's cheap. Sadly, many do not take the time to learn the politics (very important to the future based on various reasons) or even learn the language fluently. Be a world class traveler instead of an ugly American and enjoy everything this country has to offer; it is the world's most bio-diverse country relative to its size and its citizens take a real sense of pride not often seen in developing nations. Enjoy !!

Room Tip: Rooms that face the back street are quieter but if you're on a package tour there is a good chan...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara CA
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 19, 2012

This is a very nice hotel with good service and excellent amenities at a reasonable price. Rooms are clean and comfortable. They are reasonably sized , but certainly not spacious.. We had a king bed with bedside lighting controls, a work desk with officer chair, a small sitting chair and table and just enough space to walk between all of these. A large window overlooked the city and a small side window actually opened easily for fresh air! That was a treat. The room is equipped with safe, stocked minibar, robes in the closet and bathroom with tub/shower combo -- plenty of hot water and strong water pressure. Complimentary wireless Internet worked well in the room, the lobby, the bar and restaurants, although it required a new login at each sitting. Speaking of restaurants, there are several good ones connected with the hotel. We didn't make it to the Japanese restaurant but really enjoyed the Peruvian one and of course, the breakfast buffet in the hotel Cafe. The assortment was plentiful and included an omelette station, breads, cereals, yougurts, fresh fruits and juices, cheeses and smoked fish. Breakfast is included in many room rates or costs $20 for the buffet. A la Carte options are also available. There are also several good restaurants within a 2 block walk from the hotel.
Visiting in November presented us with alternating sun and rain daily. Temps ranged from the low 60s to 70s. When the sun hit the bedroom window,indoor temps climbed. Unfortunately, the HVAC system was in winter mode, which meant the heater worked but the A/C did not. We just turned it off and opened the window and we were fine.
The hotel shares a fitness/spa/pool with an adjoining high rise residence, which may explain the excellent amenities.There were ample numbers of treadmills, ellipticals, free weights and machines plus an adjoining room with a good floor for stretching and periodic classes. The pool is indoor/outdoor and nicely heated. The locker rooms offer sauna, steam, cold plunge, showers and relaxation area... all free to guests. Only spa services such as massages and wraps will result in additional charges.
All hotel staff were friendly, helpful and knowledgeable. Overall the Swissotel Quito offers a winning combination of comfort and service. We would not hesitate to stay there again.

Room Tip: Request a higher floor with a view. There are a few suites that may only require a modest upgrade ch...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, November 23, 2012
Dear Customer,
Is nice to read your comments about Swissotel Quito,
It´s important for us, we are ready to serve in the next stay in Quito.
Best Regards,
Swissotel Quito
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Saint Louis, Missouri
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 17, 2012

We stayed there in between trips to the jungle and Galapagos upon our travel agent's advice. Swiss hotel had clean rooms, confortable beds, staff that spoke English and a choice of restaurants. I enjoyed my trip to the pool, whirlpool, dry sauna and steam room which was relaxing after a lot of travel/hiking. The front desk and bellhops were helpful. The hotel's sushi restaurant and main breakfast restaurant were both delish. I would AVOID AT ALL COSTS the spa services/facials. I had a facial that was downright painful.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, February 8, 2013
Dear guest,
Thank you for choosing Swissôtel Quito. We are happy to hear that you enjoyed our pool, whirlpool, dry sauna and steam rooms. Thanks for taking the time to share your experience. We look forward to welcoming you back the next time you visit Quito.

Kind regards,
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Leicestershire
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 17, 2012

Spent 1 night here at the beginning and end of a 3 week tour of South America. As it was part of an organised tour, I did not book the room myself so am therefore unable to comment on the price

Our first room was a lovely spacious room with a huge window offering panoramic views across Quito and the mountains. Our second room was a large suite with his and hers sinks and 2 separate toilets. The second room was on the opposite side of the hotel but the view was equally as spectacular. The rooms offered everything you would expect from a 5* hotel including a fresh-cut rose each day, chocolates, daily newspaper, toiletries, bathrobes, slippers, hairdryer, iron, ironing board etc.. etc..

Breakfast was also as expected so no complaints there except for some reason, you had to ask for fresh orange juice and the waiters were very inattentive [so much so, they appeared disinterested]. Had an evening meal [along with 21 others] in the La Locanda restaurant and I have to say, the food and service were exceptional

I think our tour operator most probably chose this hotel for it's proximity to the airport. There is nothing much around of any interest to a tourist but that didn't really matter to our party, as we were basically in transit. There is a supermarket a couple of minutes walk away which is ideal if you want to purchase cheap beer/wine etc..

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Directora V, Director Comercial at Swissotel Quito, responded to this review, November 23, 2012
Dear Customer,
Thanks for your appreciation about Swissotel Quito,
In your next visit to Quito, please visit our hotel again, we will be glad to serve you.
Best Regards,

Swissotel Quito
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Additional Information about Swissotel Quito

Address: 12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#8 Luxury Hotel in Quito
#9 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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